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Infrastructure Engineer

East Suffolk and North Essex NHS Foundation Trust
Ipswich / Colchester
£35,392 to £42,618 per annum
Closing date
24 Jul 2024

View more

Other Health Profession
Band 6
Contract Type
Full Time
By joining our Infrastructure team, you will play a key role in shaping the future of healthcare delivery, enhancing patient outcomes an optimising healthcare. This is a unique opportunity to be part of a dynamic team, contributing your expertise to a project that promises impactful change. If you are passionate about healthcare technology and eager to make a real difference, we welcome you to join us on this transformative journey.

Our work schedule for the Infrastructure team includes process improvements and project delivery where we have a number of key infrastructure initiatives underway including (Win11 deployment, Unified Communications, AD domain consolidation, Legacy technology replacement)

We value teamwork, enthusiasm and dedication to delivering exceptional customer service. In this fast-paced environment, you will face diverse challenges every day. You can look forward to a varied, inspiring and rewarding career.

Main duties of the job

As an Infrastructure Engineer within our NHS trust, you will have a diverse range of responsibilities aimed at ensuring the smooth operation of our ICT systems. Your primary focus will be on resolving incidents, problems, and service requests in a timely manner, adhering to agreed service level agreements (SLAs). You will be the go-to person for troubleshooting and providing technical solutions to infrastructure-related issues. Your expertise and support will be invaluable in maintaining a high standard of service delivery.

Key Responsibilities include:
  • Collaborate with colleagues and stakeholders to implement and support and make improvements to technologies such as VOIP, networking, Azure, end point management, VMWare, and more.
  • Troubleshoot and resolve infrastructure issues promptly, ensuring minimal disruption to critical services.
  • Proactively monitor alerts, system performance, capacity, and security, implementing necessary enhancements and optimizations.
  • Qualifications and Experience:
  • Previous experience as an Infrastructure Engineer, preferably within the healthcare sector or a similarly demanding industry.
  • Strong knowledge of networking protocols, server administration, and virtualization technologies.
  • Experience with Azure, MDM, VOIP, and VMWare is highly desirable.
  • Proficiency in supporting Windows operating systems and familiarity with Windows 11

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification



  • Relevant qualification or significant experience of working at degree level Evidence of continued professional development


  • ITIL Qualification



  • Support/Infrastructure management Capacity with experience of supporting a complex multi-vendor environment.
  • Experience in a role within an organisation with 1000+ users working in a Voice Services environment
  • Proven experience of workload planning and delivery of key targets within a service environment.


  • NHS IT experience
  • A good working knowledge of Information Security

Skills and Knowledge


  • Extensive knowledge of ICT & Technology
  • Good understanding of change management
  • Strong communication skills both written and verbal
  • Understanding of the NHS and current agenda
  • Knowledge of Problem Solving Root Cause Analysis methods


  • NHS/CFH Applications

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust


Ipswich / Colchester

Ipswich / Colchester


Any attachments will be accessible after you click to apply.


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