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Digital General Manager

Chelsea and Westminster Hospital NHS Foundation Trust
Chelsea London and Twickenham Road Middlesex
£91,317 to £104,122 per annum plus HCAS
Closing date
12 Jul 2024

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Other Health Profession
Band 8D
Full Time
Digital General Manager

Cross site: Chelsea & Westminster and West Middlesex Hospital

This Post Attracts On-Call Allowance

Working closely with senior stakeholders the postholder will be accountable for successful development and delivery agreed Trust Digital Programmes. The postholder will have the overall responsibility for managing a digital portfolio and successful delivery of all supporting workstreams. The post holder will coordinate all portfolio activities and communicate with stakeholders to ensure successful delivery and adoption of digital technology in line with Trust strategy. This position is critical to the Organisation to deliver an enabler to significant Digital Transformation across the Trust that will drive future sustainability and contribute to the financial stability of the Trust and meet future clinical delivery. There will be a constant stream of conflicting priorities that must be managed within the team, therefore exceptional organisation and communication skills are required, ensuring that complex technical information can be explained in non-technical/business terms and vice versa. Critical to the success of this role (and therefore the service) will be the ability to build robust relationships with other digital staff and the departments Senior Stakeholders

Main duties of the job

  • Direct and lead the delivery and implementation of agreed Trust Digital programme portfolios taking personal accountability for the outcome(s) and the realisation of the associated benefits.
  • Manage the programmes governance arrangements according to appropriate requirements and quality.
  • Interface with senior stakeholders and deliver effective communications to all stakeholders.
  • Manage the initial engagement with the stakeholders to establish and identify requirements of any Digital deliveries
  • Identify and manage the key strategic risks and issues facing the programme.
  • Chair reviews of the programme and assess the programmes continued alignment with objectives, capability of delivery and measurable achievement of benefits.
  • Audit of programme health and activities, processes and systems.
  • Promote the values of the Directorate and ensure it is outward facing, customer focused and progressive.
  • Engagement with the Trust to promote the digital agenda and support the stakeholders in leveraging maximum value from the digital investment

About us

Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.

Job description

Job responsibilities

Deliver high-quality patient-centred care

Patients, their friends, family and carers will be treated with unfailing kindness and respect by every member of staff in every department and their experience and quality of care will be second to none.

Be the employer of choice

We will provide every member of staff with the support, information, facilities and environment they need to develop in their roles and careers. We will recruit and retain people we need to deliver high-quality services to our patients and other service users.

Deliver better care at lower cost

We will look to continuously improve the quality of care and patient experience through the most efficient use of available resources.

Our staff

Our staff survey results show that our Trust continues to have high levels of job satisfaction. Striving to improve this even further remains our priority of being an employer of choice. This means not only attracting staff, but keeping them through investment in learning and development, career progression and attention to work/life balance.


Person Specification

Application form


  • Experience at General Manager or Deputy General Manager Level


  • Previous job role experience in theatres or critical care.

Education and Qualifications


  • Educated to degree level/equivalent
  • Extensive senior management and leadership experience at a senior level in NHS / private healthcare
  • Higher Degree or equivalent
  • Post graduate qualification or evidence of post graduate education


  • Membership of Professional Body in health/ social care



  • Significant track record of senior level management experience gained in a complex acute hospital setting
  • Substantial experience of managing both clinical and/ or non-clinical services
  • Experience in liaison and negotiation at organisational level internally as well as externally, with a range of stakeholders
  • Experience in leading, managing and developing a multidisciplinary team, including objective setting and performance management
  • n-depth professional knowledge in a number of disciplines including e.g. financial management, performance management, information systems, staff management acquired through training and experience over extended period
  • Experience of managing clinical staff and conducting job planning
  • Experience of managing tertiary clinical services


  • Project management experience of delivering clinical services during the implementation of a building project or capital redevelopment plan
  • Experience of working as part of a multi-site department.
  • Commercial tender experience

Skills and Knowledge


  • Problem solving: having the capacity to analyse problems in a logical and structured way using qualitative and quantitative information, generating optional and innovative solutions and adapting approaches to problem-solving to achieve sustainable outcomes
  • Insight: being able to anticipate problems, to understand the driving forces behind problems, or potential problems and being able to identify and use the levers to achieve change
  • nfluencing & Negotiating: being skilled in influencing and negotiating internally and externally and using these skills to gain the best deal for the Trust or for the medical profession
  • Judgement: having the ability to make informed management judgments balancing risk with safety
  • Presentation: being articulate and skilled in presenting ideas to others
  • Opportunism: having the ability to seek out, recognise and pursue opportunities Have proven ability to operate and think laterally at operational and strategic levels, with good analytical skills
  • Be articulate with practiced and developedinterpersonal communication and presentational skills
  • Demonstrate an understanding of quality assurance activity
  • Ability to initiate and create ideas
  • The ability to work constructively with clinicians in general and medical staff in particular
  • Financial Management skills: including budget management, profitability analysis and forecasting
  • People Managementskills: including staff management,staff development and teambuilding

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust


Cross Site Role - Chelsea London and Twickenham Road Middlesex

369 Fulham Road

Chelsea London and Twickenham Road Middlesex

SW10 9NH

Any attachments will be accessible after you click to apply.


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