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Administration and Central Booking Manager

Employer
Whittington Hospital NHS Trust
Location
London
Salary
£32,720 to £39,769 pro rata per annum inclusive of HCAS
Closing date
24 Jul 2024

View more

Profession
Other Health Profession
Grade
Band 5
Contract Type
Permanent
Hours
Part Time
We are looking for an innovative Administration Manager to join the Haringey Talking Therapies Service.

The Administration and Central Booking Manager's key role is to supervise and support the Administration and Central Booking Team by providing day to day management.

The post holder will have responsibility for supporting patients through their booking/clinical pathway to ensure prompt treatment, no unnecessary delay and confusion, and to enable a positive and reassuring care experience.

The postholder will ensure that every effort is taken to the improve quality of communication and work proactively to improve access to information and response to enquiries for all patients who use the service.

The key functions of the post are ensuring high quality patient experience and assisting service development to maintain this.

The role requires close liaison with other managers and trust support services.

The post holder will be expected to undertake clerical and administrative duties as part of the team where appropriate, ensuring the maintenance of basic and essential services are met.

Main duties of the job

  • The post holder will be responsible for the day-to-day supervision, line management and performance of the Administration and Central Booking Team staff members
  • Responsible for ensuring all equipment, stationery and systems necessary for the team to work efficiently are present and correct and rectifying where necessary.
  • Responsible for ensuring tasks are fairly distributed amongst the team eg recording of the outreach group data
  • To ensure that any information is effectively disseminated throughout the team/service as directed
  • To act as the single point of contact for queries relating to administration and central booking
  • Adhere to appropriate health and safety, fire and statutory regulations and all Trust policies relevant to the post
  • Investigate and respond to complaints relating to administration and central booking.
  • To support the Service Manager


About us

Working for your organisation should read: Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Job description

Job responsibilities

  • Line management of the administration teams.
  • monitor staff performance against defined standards, identify training needs and performance issues, acting as appropriate.
  • To support the development of Standard Operating Procedures (SOPs)
  • To advise of any issues within the department that could affect the running of the services.
  • Review and update relevant departmental procedures as part of the administration team.
  • To be the point of contact for any issues relating to service users where applicable
  • To undertake team training as identified and to demonstrate a commitment to the development of effective team working.


Person Specification

education / qualification

Essential

  • Degree or relevant experience
  • Good literacy and numeracy


Desirable

  • NVQ Management Level 3 or equivalent


Management Experience

Essential

  • Managerial experience in an administration environment
  • Proven record of planning, organisation, change management skills
  • Able to use judgement and initiative to provide information and support
  • Empathetic approach to managing and resolving enquiries
  • Able to analyse problems and initiate appropriate solutions
  • Able to autonomously prioritise and plan workload to meet deadlines


Knowledge and Experience

Essential

  • Experience of working preferably within the NHS a minimum of 3 years at a supervisory or managerial level
  • Experience with dealing with both internal and external staff and departments and service users.


Desirable

  • Knowledge and experience of NHS IT systems


Personal Qualities

Essential

  • Ability to deal with occasional exposure to distressed families
  • Team player
  • Approachable
  • A good communicator


Employer details

Employer name

Whittington Hospital NHS Trust

Address

Crouch End Health Centre

45 Middle Lane

London

N8 8PH

Any attachments will be accessible after you click to apply.

220-WHT-2369

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