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Urgent Community Response Support Worker

Royal Devon University Healthcare NHS Foundation Trust
£22,816 to £24,336 a year pro rata
Closing date
12 Jul 2024

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Other Health Profession
Band 7
Contract Type
Full Time
Are you passionate about people and looking to continue your career in healthcare? Or as you have some healthcare experience you are keen to join an innovative and dynamic NHS Trust thats really going places? Every day, you will make a huge difference to the lives of the people we care for, delivering a high standard of care alongside your colleagues.

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

Job description

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

Our Urgent Community Response Support Workers (UCRSWs) form an essential and well-respected part of our healthcare teams out in the community.

You will be a valued member of the team through our comprehensive training and induction programme and our commitment to learning and development will satisfy even the most ambitious person.

The Urgent Community Response Service in Exeter is looking to recruit Support Workers. If you are interested in a rewarding career looking after and caring for people and/or are ready to take the next step in your career, we would love to hear from you.

Urgent Community Response is a joint Health and Social Care Service providing support to people in their own homes in times of crisis, to avoid unnecessary admissions to hospital and facilitate discharges home from hospital.

The service provides care across Exeter and outlying areas and you will be part of a team providing a quality service promoting independence, dignity and support. This service aims to avoid unplanned hospital admission for people who could safely be maintained and supported at home, as well as enabling people to return to their home as quickly as possible from hospital.

Previous community experience is desired but not essential as the teams will give you support and guidance you need to excel. You will join a dynamic multi-disciplinary team, working with Health and Social Care Teams to respond to urgent situations, to enable people to stay in their own homes or ensure a timely discharge from Acute and Community Hospitals.

You will be provided with a comprehensive induction programme which will include support to complete the National Care Certificate.

Successful candidates will have a Level 3 Diploma/NVQ 3 in Health and Social Care or equivalent or have equivalent experience of working with older people in a community setting. You will also need to be competent with IT as electronic recording is an essential part of the role. As this is a community based position, a driving license is essential as is access to a vehicle.

Urgent Community Response Support Workers are lone workers within the community, although support is always available.

Our teams are caring, compassionate and inclusive, so whatever your background, you will be made to feel very welcome. More information about the role, training and development and the experiences of our HCSWs is included in the attached document. Read it now and find out for yourself why we are regularly voted as one of the best NHS Trusts to work for.

Working Pattern: 37.5 hours per week. Early Shift 07:30 - 15:30 or Late Shift 14:00 - 22:00 over 7 days.

Interview Date: To be confirmed.

For further information please contact: Sam Davies, SW Team Manager on or Katie Hocking, SW Team Manager on

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.


We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements


  • See job description text above, and (where applicable) you can download a copy of the full job description


  • See job description text above, and (where applicable) you can download a copy of the full job description

Employer details

Employer name

Royal Devon University Healthcare NHS Foundation Trust


Royal Devon University Healthcare NHS Foundation Trust

Barrack Road




Any attachments will be accessible after you click to apply.


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