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Oncology Clinical Service Support Manager

The Royal Orthopaedic Hospital NHS Foundation Trust
£43,742 to £50,056 per annum pro rata
Closing date
24 Jul 2024

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Other Health Profession
Band 7
Contract Type
Full Time
The Royal Orthopaedic NHS Trust is looking for an experienced and skilled Clinical Service Support Manager to join our Oncology & Complex Arthroplasty Service in improving outcomes and care for our patients.

This Clinical Service Suport Manager role is an exciting position for an individual who brings excellent engagement skills and service improvement skills as well as a sound understanding of the NHS and cancer.

The post holder will provide support to the clinical service manager and the Associate Director of Operations in providing high level leadership and organisation to ensure that all operational processes within the Oncology and Complex Arthroplasty services are developed and implemented to support the Trust.

Main duties of the job

Lead and manage the individual service in partnership with the Clinical Service Manager whilst sustaining effective working relationships with the divisional team, consultant medical staff, and senior nursing team ensuring that the operational requirements of the directorate are effectively managed and co-ordinated.

To develop patient focused services, identifying future financial, capital and workforce requirements and ensuring that contractual and performance targets are met.

To work with clinical colleagues to establish and monitor protocols of care provision in order to deliver efficient and effective care pathways which improve patient outcomes.

Actively contribute to the service a working co-operatively with clinicians within the service.

About us

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

Job description

Job responsibilities

The Oncology Service Support Manager will lead on cancer waiting time data submission and management, as well as ensuring that there are plans in place for continuous improvement in the quality of data captured and in performance through effective monitoring and theme analysis, highlighting any issues to the Clinical Service Manager, Nurse Consultant or Clinical Lead.

Person Specification



  • Previous NHS experience of managing Cancer / Oncology pathway with ability to understand cancer pathways and processes and how best to improve these
  • Proven track record of delivering against set objectives and achieving key targets, demonstrating continuous and quality improvements


  • Able to act as catalyst for change, encouraging innovation and creativity in service redesign
  • Experience of Cancer IT systems ie., Somerset, National database



  • Able to effectively work with members of different professions and across organisational boundaries
  • Excellent understanding of current cancer waiting times targets, guidance and associated rules.
  • Excellent working knowledge of NHS performance requirements including the national cancer performance targets and Care Quality Commission.



  • Able to motivate others to work to a high standard and achieve shared objectives.
  • Excellent interpersonal and communication skills, and the ability to motivate, influence, inspire and encourage different and new ways of working.
  • Sets and maintains high personal standards for their conduct, delivery of tasks and leadership approach.

Employer details

Employer name

The Royal Orthopaedic Hospital NHS Foundation Trust


Royal Orthopaedic Hospital NHS Foundation Trust


B31 2AP

Any attachments will be accessible after you click to apply.


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