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Deputy Service Manager

North Middlesex University Hospital NHS Trust
£40,701 to £48,054 per annum
Closing date
22 Jul 2024

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Other Health Profession
Band 6
Contract Type
Full Time
The Deputy Service Manager will work as part of a managerial team that looks after Cardiology, Neurology, Respiratory Medicine and Stroke Medicine. This post will be responsible for Cardiology and Neurology specifically, including a large Cardiac diagnostic service. There will be some cross cover to the other services during staff leave.

Main duties of the job

The post holder will be required to provide comprehensive managerial and operational support to the Service Manager to ensure key performance, quality and financial targets are met, and the services are developed as per the division business plans. Specifically focusing on demand and capacity management, 18-week RTT pathway management, and cancer target management. The post holder will be expected to undertake delegated work as part of the annual planning cycle, supporting SLA contractual agreements with CCG.

About us

North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.

We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.

Take a tour of our hospital here

Job description

Job responsibilities

Support the Service Manager in day-to-day management of Cardiology and Neurology Services. This will require working autonomously to understand and drive operating targets, budget controls and relevant HR management.

Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the services that may be performance related.

Problem solve all day to day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability.

Manage the analysis of data to ensure where required there is timely access to accurate information on all key performance indicators.

Support the development of new business opportunities

To develop and implement benchmarking processes across the relevant specialties

Formulate and interpret information, highlight trends and/or inconsistencies and undertake the assessment and analysis of business performance data

Manage the RTT and maintain eRS and appointment slot issues for the relevant services and follow through breaches, pending breaches and other performance related issues.

To be able to interpret and analyst data in relation to a patients 18-week pathway

Manage excel based tracking systems for missing outcomes, WLI activity, cost and income expenditure in relation to WLI activity.

Undertake detailedanalysis of demand and capacity modelling and implement template changes in conjunction with Service Manager

Person Specification

Education/ Qualifications


  • Educated to degree level or equivalent experience
  • Willingness to undertake further training and commitment to personal and professional development


  • Previoius experience in an operational management role in the NHS

Knowledge and Experience


  • Knowledge of operational processes and systems, including patient administration systems
  • Experience of setting and delivering operational objectives
  • Demonstrable experience of service development and improvement
  • Experience of interpreting and presenting complex data
  • In-depth knowledge of the NHS 18-week RTT pathway
  • In-depth knowledge of NHS Cancer Waiting times and operational standards


  • Experience of managing patient tracking lists
  • Knowledge of NHS Diagnostic targets and pathway management
  • Previous line management experience



  • Knowledge of Microsoft packages
  • Highly motivated with ability to work independently
  • Good numerical and analytical skills
  • Proactive attitude to all management issues
  • Ability to respond to changing demand, to work under pressure and multi-task
  • Strong verbal and written communication skills
  • Ability to work as part of a team

Other Attributes


  • Flexibility - adapts to ensure achievement of objectives within constantly changing situations and pressurised environment
  • Strong sense of commitment to openness, honesty and integrity
  • Commitment to ongoing learning and personal development
  • Motivated by a genuine desire and concern for the quality and appropriateness of patient services
  • Strong sense of personal and team accountability
  • Commitment to equality, diversity and inclusion both within a workforce and for service users

Employer details

Employer name

North Middlesex University Hospital NHS Trust


North Middlesex University Hospital

Sterling Way


N18 1QX

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