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Service Manager

Imperial College Healthcare NHS Trust
£51,488 to £57,802 a year pa inclusive
Closing date
23 Jul 2024

View more

Other Health Profession
Band 7
Full Time
Are you ready to lead and innovate in outpatient healthcare services at Imperial College Healthcare NHS Trust? We are seeking an experienced NHS Service Manager for Outpatients to ensure the delivery of efficient and effective Outpatient Access Services.

In this pivotal role, you will work closely with the Deputy General Manager for Outpatient Access to align department processes with Trust targets, including RTT, 18 Weeks, and Cancer Targets. Your primary focus will be on supporting the Patient Service Centre in delivering exceptional outpatient services, ensuring seamless patient experiences and operational efficiency.

You will foster effective communication across all levels to maintain confidence in the Outpatient Access service among clinicians and administration staff.

Your responsibilities will span operational management, service development, performance management, financial oversight, and quality governance. As a proactive leader, you will drive continuous improvement initiatives, lead service improvement projects, and develop robust performance frameworks to exceed best practice guidelines. Financial acumen will be crucial as you manage budgets, implement cost reduction strategies, and ensure efficient service delivery within allocated resources.

You will lead a dedicated team, ensuring effective recruitment, retention, and development of staff aligned with Trust values and policies. Your role will involve managing staff performance, conducting appraisals, and fostering a culture of high morale and motivation.

If you are a determined and proactive leader with extensive experience in NHS operations, adept at managing change and driving service excellence, we invite you to join us in shaping the future of outpatient healthcare services at one of the UK's leading NHS Trusts.

Interviews will take place week commencing 5th August 2024

Transform outpatient care with us at Imperial College Healthcare NHS Trust.

Main duties of the job

  • To support the Deputy General Manager for Outpatient Access in delivering an efficient and effective Outpatient Access Service.
  • To ensure the departments processes align with and support the achievement of Trust targets (RTT, 18 Weeks, and Cancer Targets).
  • Provide expert advice and guidance to clinical divisions that manage their own Outpatient Access service.
  • To support the Patient Service Centre in delivering an efficient and effective Outpatient Access Service.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications


  • Educated to degree level OR extensive operational experience.


  • Evidence of personal development



  • Experience of managing patient booking systems and processes
  • An understanding of local and national health policy and its implications within the NHS
  • Experience/understanding of the following areas: health and safety, risk management, modernisation and clinical governance
  • Excellent knowledge and understanding of the NHS, including pan London developments and initiatives

Skills/Knowledge/ Abilities


  • Excellent presentation skills
  • Management of conflict / excellent negotiation skills
  • Proven excellent organisation, administrative and management skills
  • IT skills inc PowerPoint, Excel

Employer details

Employer name

Imperial College Healthcare NHS Trust




W6 8RF

Any attachments will be accessible after you click to apply.


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