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Therapy Triage Practitioner

Central and North West London NHS Foundation Trust
£40,701 to £48,054 per annum inc HCAS pro rata
Closing date
21 Jul 2024

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Other Health Profession
Band 6
Full Time
An exciting opportunity has arisen to apply for one year fixed term role as Therapy Triager, Band 6 qualified Physio or Occupational therapist to work independently at Ealing Referral hub. Ealing community services has a single point of access for all community services. The referral hub aim to facilitate all referrals efficiently, precluding any need for GPs to make referrals to otherservices.The role also involves out patient Neuro/ Falls rehab. Staff will be supported with clinical supervision and training.

We are looking for candidate to have completed core clinical rotations within acute or community set up and able to adjust to a fast paced working environment. The candidate is expected to have understanding of community services with previous experience of working in the UK Healthcare. Work is based around Ealing currently fromMonday to Friday but may need to be flexible to suit the triage requirements.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.

Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Main duties of the job

  • Work independently at the referral hub to triage all referrals for community services received at Single point of access.
  • Offer advice and guidance on telephone for patients, referrers and carers as required.
  • Able to prioritise and triage based on needs based assessment
  • Be able to take succinct and clear documentation to support triage decision and their clinical work.
  • Carry clinical case load in out patients Neuro/ Falls rehab
  • The post holder will work along side referral hub and other clinicians from community services to offer clinical triage and allocation to respective services.
  • Support audits and training of other staff
  • Maintain concise clear accurate documentation
  • MDT Working
  • Writing reports and letters
  • undertake clinical assessment via telephone/video call as required to facilitate effective clinical decision making
  • Working with DSE/ Computers for electronic triage on Systm One

About us

Ealing Community Partners is a group of NHS, Ealing Council and voluntary organisations working together to deliver community health and care services for the people of Ealing. Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.Personal and professional development is a high priority and we invest in the development of our staff by providing excellent training and supervision. Become part of our team. We care for you as much as you care for others.

The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues, patients and service users .

Job description

Job responsibilities

  • Undertake clinical triage of therapy referrals made to the Referral Hub deciding on the correct care pathway for that patient
  • Carry clinical caseload to develop patient facing skills and experience.
  • To work collaboratively within a multidisciplinary team
  • Work in partnership with Referral Hub staff and management to ensure that patients are allocated to the correct team in a timely way
  • Liaison with acute hospitals, local authorities and other stakeholders to obtain information and resolve queries
  • To work with Covid / Therapy SPA Triage Lead and the management team to develop and enhance performance within therapy and Long Covid triage and associated pathways
  • Participate in the ongoing monitoring and evaluation of the therapy triage, ensuring that all required data is collected, undertaking audit as required.
  • To provide an evidence-based assessment, treatment and advisory service to clients with a variety of conditions

Person Specification

Education and Qualifications


  • Degree OT/pt and current professional registration
  • Continous CPD


  • Supervisor qualification/experience
  • Relevant Post graduate training

Knowledge/ Experience


  • Trained or worked in the NHS
  • Experience of doing clinical triage
  • Broad under graduate experience in Core clinical areas: MSK/ Respiratory/ Community Therapy/ Neuro/ Care of Elderly
  • Neuro / Falls Rehab experience & MDT Working
  • Awareness of audit and evaluation
  • Understanding of Clinical governance and its application to work area


  • Working knowledge of community services
  • Active contribution to training others

Skills ,Abilities & Attributes


  • Excellent communication Skills written and verbal
  • Good Time management, organisational skills
  • Good Problem solving skills ability to prioritise based on needs based assessment
  • Good IT Skills
  • Good Conflict management skills
  • Recognize potentially difficult situations and when to seek appropriate help.


  • Experience in using Systmone

Employer details

Employer name

Central and North West London NHS Foundation Trust


Ealing Hospital

Uxbridge Road



Any attachments will be accessible after you click to apply.


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