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Senior Team Supervisor

Employer
Barts Health NHS Trust
Location
London
Salary
£32,720 to £39,769 Per Annum Inc
Closing date
23 Jul 2024

View more

Profession
Other Health Profession
Grade
Band 5
Contract Type
Permanent
Hours
Full Time
We are seeking a Senior Team Leader to join our expanding Appointment Centre at Whipps Cross. You will be a point of contact for our patients and represent the Trust with your caring, helpful approach.

You must have excellent communication skills and be confident in leading a team of Appointment Coordinators, you must also be passionate, empathetic, provide excellent customer service and able to work under pressure in our very busy environment which is essential for this role. Previous experience of FDS (FASTER DIAGNOSTIC STANDARD) urgent suspected cancer pathway is essential.

The Appointment Centre operates between 8.30 - 17.00 Monday - Friday

Main duties of the job

The post holder is responsible for supporting the Appointment Manager and Team Leaders with the day to day running of the service. The post holder will line manage approximately 3 W.T.E Team Leaders and a further 30 Appointment Coordinators across the department.

The senior supervisor will work as part of a team of managers to coordinate daily workloads across the Contact Centre and administration teams, ensuring deadlines are met and quality is achieved and maintained. The post holder will work closely with his peer, team supervisors and senior managers and ensure an efficient, effective, and courteous service is provided for all patients, GPs, hospital staff and other service users contacting Central Appointments.

The post holder will ensure all staff are adequately trained and have training plans and records in place. The post holder will be responsible for ensuring department is properly staffed to deliver the service.

The post holder will ensure that all bookings are made within the agreed clinic rules and that National and Trust waiting times are adhered to and bring to the attention of the departmental managers when there are deviations from Trust protocols and policies.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person Specification

Experience

Essential

  • Minimum 2 years line management experience in an NHS environment
  • Minimum of 3 years' experience in a customer focused or service area
  • Ability to demonstrate knowledge of staff management
  • Minimum of 2 years' experience in the management of FDS (faster diagnostic standard)


Desirable

  • Cerner millennium experience or experience working with an electronic appointment or scheduling system


Skills

Essential

  • Good verbal communication
  • Excellent interpersonal skills
  • Ability to manage people and lead teams.
  • Ability to input, retrieve and analyse information
  • Ability to work on own initiative and be self-motivated.
  • Ability to prioritise own work and that of others
  • Proficiency in Microsoft Office products and hospital information systems


Knowledge

Essential

  • A working knowledge of Outpatient Access and other relevant national targets)
  • Be able to effectively communicate with patients and colleagues
  • Able to deal with conflicts and complaints and achieve a resolution.
  • Ability to input and retrieve information on a computerised system.
  • Understanding of patient confidentiality


Qualifications

Essential

  • A Level or equivalent in English and Maths
  • Management Degree or equivalent experience


Employer details

Employer name

Barts Health NHS Trust

Address

Whipps Cross University Hospital

Whipps Cross Road

London

E11 1NR

Any attachments will be accessible after you click to apply.

259-6161446WXH-A

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