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Governance Manager - Patient Experience Lead

Shropshire Community Health NHS Trust
£35,392 to £42,618 per annum
Closing date
18 Jul 2024

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Other Health Profession
Band 6
Contract Type
Full Time
We are looking for an experienced professional who has worked in a governance environment and has good knowledge of patient experience and engagement. This role will be pivotal in helping to deliver and manage the new national Patient Safety Incident Response Framework (PSIRF).

Our governance directorate is newly formed and brings together a team of governance managers that will support the Trust's services and departments in national programmes such as the Friends and Family Test (FFT) and Observe and Act.

The individual will be responsible for engaging with patients and ensuring that patient voices are heard and the services continue to achieve high quality care. The role will be instrumental in recruiting and co-ordinating a team of volunteers to support patient care and experience.

The role will be both interesting and challenging and will involve working with staff at all levels and presenting patient stories to the Trust Board. Good communication and time management skills will be needed to meet deadlines and handle priorities efficiently.

Main duties of the job

  • The Governance Manager will undertake a key role in delivering and promoting the clinical governance statutory requirements, policies, and procedures of the Trust.
  • The role will support and guide the operational teams and services to ensure that compliance can be demonstrated, and assurance adequately given.
  • To establish key relationships within the Trust, including, Caldicott Guardian, Information Governance and Safeguarding, and other stakeholders both internally and externally.
  • To establish joint working, collaboration, and innovative ways of working within the operational, clinical, and corporate services across the Trust.
  • To attend and contribute to conferences, webinars and network groups that will enable the postholder to understand and respond to a changing environment.

About us

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Job description

Job responsibilities

Please refer to the attached document entitled job description and person specification for further information on the role.

Person Specification

Training and Qualifications


  • Educated to relevant degree post graduate level e.g. clinical governance, in Information Technology, or Core Academic Subject OR
  • Equivalent combination of qualification, knowledge, experience and learning qualification at the level of NVQ5, BTEC, HND/OND or ISEB and
  • a relevant and current professional qualification or certificate of learning (or working towards), such as Clinical Governance, Risk Management, Patient Safety, Complaints, Management and Leadership, Project Management e.g. Foundation PRINCE2 and
  • supplemented with a number of years of relevant experience, knowledge and learning in a similar environment and
  • evidence of continuous professional development.



  • Experience of working with performance management systems and delivering improvement methodologies
  • Extensive experience of compiling action plans and written reports to a high standard for target audience including non-executive and executive Directors for example
  • Significant experience in the use of MS Word, Powerpoint, Excel. Access and Outlook.
  • Experience of managing projects.
  • Able to prioritise workload to work at pace to meet timelines with minimal supervision

Knowledge and Skills


  • Knowledge of performance management tools and techniques and their application to NHS organisations
  • Ability to analyse and interpret complex information, pre-empt and evaluate issues and recommend appropriate courses of action to address issues
  • Good knowledge of clinical governance principles and requirements
  • Strong planning, prioritising and organisational skills
  • Well-developed verbal and written communication skills

Employer details

Employer name

Shropshire Community Health NHS Trust


Mount McKinley

Shrewsbury Business Park



Any attachments will be accessible after you click to apply.


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