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Band 7 Service Manager

Employer
Royal Free London NHS Foundation Trust
Location
Barnet
Salary
£49,178 to £55,492 per annum incusive of HCAS
Closing date
19 Jul 2024

View more

Profession
Other Health Profession
Grade
Band 7
Hours
Part Time
We are seeking a dynamic and driven individual to take on a secondment/acting up opportunity as Service Manager within Medicine.

Your role will be to provide operational management support, working closely with clinicians, managers and staff to ensure that services are responsive to patients and provided to the highest possible standard.

Medicine & Urgent care has a large portfolio of services, Medical Specialties, Acute Medicine and ED/urgent care all sit within our division based at Barnet hospital.

The successful candidate will have proven management experience within an acute hospital setting in an operational role, including experience in staff management and delivering services. Knowledge and experience of how to maximise compliance to referral to treatment targets, including waiting list management and management of outpatient clinics, would be highly desirable.

In order to meet this challenge, you will be a team player with excellent communication skills and a drive to improve patient experience. A flexible and proactive approach is essential, and you will need to have the skills to prioritise and plan your workload in a busy environment.

Medicine is a really exciting place to work, a forward thinking clinical team with lots of opportunities.

Main duties of the job

Your role will be to provide operational management support, working closely with clinicians, managers and staff to ensure that services are responsive to patients and provided to the highest possible standard.

The successful candidate will have proven management experience within an acute hospital setting in an operational role, including experience in staff management and delivering services. Knowledge and experience of how to maximise compliance to referral to treatment targets, including waiting list management and management of outpatient clinics, would be highly desirable.

In order to meet this challenge, you will be a team player with excellent communication skills and a drive to improve patient experience. A flexible and proactive approach is essential, and you will need to have the skills to prioritise and plan your workload in a busy environment.

About us

The Royal Free London NHS Foundation Trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.

Job description

Job responsibilities

Support the infrastructure which measures performance within the directorate (including RTT reports, waiting lists, outpatient new to follow up ratios, diagnostic treatment status, length of stay).

Ensure data validation is completed to achieve required national and local RTT targets and milestones.

Work across the division to ensure that access standards are consistently met for all patients.

Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the Operations Manager and others to avoid future occurrences.

Work with the Operations Manager to monitor activity levels including outpatients, diagnostics and inpatients. Develop improvement plans to achieve performance against targets and other imperatives impacting on the Trust.

Ensure that all activity is accurately and fully coded thereby ensuring income is maximised and outpatient treatment status recorded for RTT measurement.

To manage administration and support staff employed within directorate.

Ensure optimal use of staffing resources and review workforce requirements as required.

Person Specification

Qualifications

Essential

  • Minimum of 1st degree or equivalent
  • Evidence of continuing personal development


Desirable

  • Management qualification


Values

Essential

  • Demonstrable ability to meet the Trust Values


Aptitudes, personal characteristics

Essential

  • Well organised and practical with a logical, analytical approach to work
  • Pays careful attention to detail
  • Ability to work under pressure in a dynamic environment
  • Positive and motivated with ability to be flexible


Desirable

  • Demonstrates skill / experience with finance in a healthcare setting


Skills and Knowledge

Essential

  • Understanding of national NHS policy and targets
  • Good interpersonal, oral and written skills including chairing team meetings, writing reports
  • Knowledge of Cerner / hospital IT systems/word processing/Microsoft office suite
  • Numerate, with excellent analytical skills/ability to understand and produce statistical information to use in problem solving
  • Ability to negotiate with and influence staff at all levels
  • Ability to manage time/priorities


Experience

Essential

  • Significant demonstrable experience of working in the NHS in a junior management position
  • Demonstrative experience of staff management and leading a team
  • Budget management experience including monitoring expenditure and identifying savings
  • Experience of managing RTT and Cancer PTLs


Desirable

  • Introducing new ways of working
  • Project management
  • Experience and familiarity with business planning and preparation of business cases


Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Barnet Hospital

Barnet Business Centre

Barnet

EN5 3DJ

Any attachments will be accessible after you click to apply.

391-RFL-6441232

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