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Operations Manager - Urgent & Emergency Care Services

Cambridge University Hospital NHS Foundation Trust
£70,417 to £81,138 a year pa pro rata
Closing date
21 Jul 2024

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Other Health Profession
Band 8C
Contract Type
Full Time
An exciting opportunity has arisen for an experienced Operations Manager to lead our UEC services within Division C - one of five Clinical Divisions operating within the Trust.

The post holder will ensure the delivery of key targets within the budgeted resources available, maximizing clinical and other income streams where possible. You will lead strategic planning for the Urgent & Emergency Care Services, including the engagement of senior medical and other staff. You will also lead the planning, development and implementation of service development and improvement, capital and other projects for the areas you are responsible for. In agreement with the DDO, there will be the opportunity to lead planning and deliver work on behalf of the Division, working corporately across the organisation.

We are looking for a dynamic individual with a strong operational management background and a proven track record for delivering targets and working with clinicians to solve complex problems. You will have experience of balancing the quality and improvement agenda to achieve good patient outcomes and safe, excellent care. You will have experience of managing a fast paced operational role whilst leading projects, service delivery and performance responsibilities. You will be a credible, visible leader who will be able to demonstrate effective people leadership skills.

This role requires that you participate in the Trust On Call Rota.

Main duties of the job

The post holder will independently lead and manage the Urgent & Emergency Care Services (UEC) which include the Emergency Department (ED), the Urgent Treatment Centre (UTC) and the Minor Injuries Units (MIUs) and related unscheduled care services. They will also be responsible for the National Trauma Service.

The Emergency Department plays a key, and early stage, role as part of the Trust's responsibility as the Major Trauma Centre for the East of England and is a leading national Centre for specialist treatment for other rare and complex conditions. As a consequence, you will need to have the ability to work alongside clinicians in engaging widely with external and internal stakeholders to ensure care pathways are optimal and deliver the best possible outcomes for our patients, including supporting pathway patient streaming away from the ED.

The key focuses of this role will be ensuring the delivery of key objectives and targets, alongside planning and development of services on behalf of the DDO and the Clinical Director, working in collaboration with other Directorates and outside agencies, such as the ICS, Social Services, Independent Sector, etc.

They will be the lead for risk management and co-ordinate all responses to patient complaints.

They will provide cross cover across the Division as required.

There is a commitment to the Divisional Trust Silver command structure which includes some weekend working.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job description

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 19th July 2024

Interviews are due to be held on 30th July 2024

Benefits to you

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification



  • First Degree or equivalent professional qualification
  • Master's Degree or equivalent, management experience
  • Recognised management qualification
  • Evidence of continuous professional development


  • Relevant postgraduate qualification in Health Service Management



  • Substantial experience of managing a group of services
  • Success in working collaboratively across professions and services
  • Demonstrate success in planning and managing change
  • Evidence of delivering and implementing strategic plans
  • Negotiation and influencing skills at a senior management level
  • Significant budgetary management experience
  • Significant experience of managing a large multidisciplinary workforce
  • Delivering reports and recommendations
  • Writing of policies and procedures, business plans and cases for large expenditure
  • Statistical analysis and presentation
  • Analysis and utilisation of complex information to secure service change


  • Research Experience
  • Audit Experience
  • Public Sector
  • STP involvement
  • Experience in emergency care service
  • Cross-institutional working



  • Commissioning and service planning processes, including specialist services
  • Clinical Governance and performance management
  • NHS plan
  • The importance of successful partnership working
  • Principles of lifelong learning
  • Professional education and training
  • Workforce planning, recruitment and retention and wellbeing
  • Patient and public involvement
  • NHS targets
  • NHSI & E
  • Pandemic procedures


  • Wide understanding of how a hospital works
  • Bed management in a hospital environment



  • Confident and proactive style with the ability to motivate and empower others
  • Excellent communication skills including: - Interpersonal skills - Liaison and negotiation skills - Writing and presentation skills
  • Credible and persuasive skills to influence clinicians and managers for service improvement
  • Excellent organisational skills
  • Excellent facilitation and presentation skills
  • Strong analytical and problem solving skills
  • Successful budget and resource management
  • Experience of assessing and managing risk, including managing patient complaints
  • Developing and implementing policies, guidelines and projects from initiation to completion
  • Computer literacy to include data protection and interpretation
  • Ability to prioritise work, meet tight deadlines and work independently
  • Ability to lead a number of projects and deliver to agreed timescales
  • Able to rapidly assimilate a range of complex (often clinical) information and make expert judgments using analytical skills
  • Positive and effective team worker
  • Effective self-management and motivation
  • Resilient and able to react calmly and appropriately under pressure

Additional Requirements


  • The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
  • Willingness to work anywhere in the Trust and to travel, on occasions, within the region and nationally
  • To be able to take part in the Trust on-call manager rota following appropriate training


  • Ability to work flexible hours

Employer details

Employer name

Cambridge University Hospital NHS Foundation Trust


Addenbrookes Hospital-Division C

Hills Road



Any attachments will be accessible after you click to apply.


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