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Patient Safety Learning Response Lead

East and North Herts NHS Trust
£43,742 to £50,056 per annum
Closing date
20 Jul 2024

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Other Health Profession
Band 7
Contract Type
Full Time
We are recruiting for a Patient Safety Learning Response Leadwho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

We are looking for a highly motivated individual who is passionate about quality and safety, with extremely good attention to detail, excellent communication skills and experience undertaking patient safety responses. Having transitioned to the Patient Safety Incident Response Framework and moving to now develop and embed our new ways of working, this is a great time to join us.

If you want to use your expertise and experience to ensure continued excellent patient care and safety across our Trust, please apply today.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

You will manage the oversight of all patient safety incidents and learning responses. This will be done through engagement with divisional services, in alignment with ENHT Patient Safety Incident Response Plan and policy.

The Patient Safety Learning Response Lead will have responsibility for ensuring high quality, cost-effective and timely learning responses through a systematic approach across interdependencies identified from patient safety learning. They will ensure local responses follow a defined learning and/or improvement pathway through partnership with the trust Kaizen improvement office.

Advocate compassionate engagement with the highest degree of professionalism and integrity of sensitive communication with families, patients and staff and others involved in patient safety incidents.

Ensure that reviews and responses to incidents are timely, accurate and analysed for themes andtrends, including new emerging risks

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job description

Job responsibilities

The full details of the main responsibilities of this role are detailed in the attached job description and person specification document.

Person Specification

Qualifications / Training


  • Relevant degree and/ or healthcare professional or relevant experience
  • Completed national formal training and skills development in learning from patient safety incidents and experience of patient safety incident response.
  • Completed level 1 (essentials of patient safety) and level 2 (access to practice) of the patient safety syllabus.
  • Demonstration and evidence of ongoing personal/professional development


  • MSc Patient Safety or Human Factors
  • Quality Improvement/ LEAN qualification
  • Engagement and communication qualification

Previous Experience


  • Experience of engaging and involving those affected by patient safety incidents and improvement process.
  • Experience of developing staff through safety and improvement skills
  • Experience in applying System Engineering Initiative for Patient safety' SEIPS model e.g., debrief communication tools
  • Experience in working with and supporting patient safety partners
  • Evidence of effectively influencing large numbers of multi-professional staff in a health or other relevant setting with highly developed and detailed knowledge of delivering improvement
  • Experience in leading multiple teams across health care systems to learn and improve


  • Experience delivering complex change and improvements across range of departments



  • Coach and facilitate staff and patients to support learning and improvement following safety incidents
  • Communicate highly complex matters and in sometimes difficult situations
  • Communicate and work effectively and co-operatively with a wide range of people of different backgrounds and viewpoints
  • Communicate and engage with patients, families, staff, and external agencies in a positive and compassionate way
  • Maintain clear records of information gathered and contact with those affected
  • Identify key risks and issues that may affect the involvement of patients, families, and staff
  • Be inquisitive with sensitivity (that is, know how and when to ask the right questions to gain insight about patient safety incidents)
  • Enable system-based approach to learning form incidents
  • Articulate ideas clearly and succinctly in speech or writing.
  • Lead individuals through restorative approach, sometimes in challenging circumstances
  • Developing others to grow and adopt improvement approaches to patient safety



  • Have advanced knowledge in National patient safety incident response framework and local plans and polices.
  • Have an advanced understanding of SEIPS framework and it's implications for the workforce and future of patient safety incident responses
  • Have an awareness of the many quality improvement approaches, and awareness of application of methods to correct context
  • Have a good awareness of equality issues affecting a wide range of individuals and groups


  • Have a clear awareness of the workforce capability and development agenda
  • Have a thorough understanding of the NHS Impact strategy
  • Have proficient knowledge and skills on data analysis

Employer details

Employer name

East and North Herts NHS Trust


Lister Hospital

Coreys Mill Lane



Any attachments will be accessible after you click to apply.


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