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Clinical Operations Support Officer

Northamptonshire Healthcare Foundation Trust
£35,392 to £42,618 a year pa pro rata
Closing date
16 Jul 2024

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Other Health Profession
Band 6
Contract Type
Full Time
The Northamptonshire Integrated Sexual Health and HIV Service (NISHH) are looking to appoint to a countywide role for a Clinical Operations Support Officer role. This post is specifically to support the Clinical Consultants, Senior Nurses and Service Manager on the delivery of the operational aspects of the day-to-day clinical service across Northamptonshire.The post covers the specialties of Genitourinary Medicine, HIV Medicine, Contraception and Sexual Health, Outreach . This post acts as a bridge between the Specialist Ambulatory Service Manager and existing Hub administrators to ensure smooth running and management of administrative functions, including use and oversight of the iDox/Lilie clinical system. The post holder will work closely with the Medical Information Officer to ensure reporting is relevant and analysed, and will support the Service Manager to ensure reporting is ready for commissioners as requested.

Assist the Lead consultants to roll out current, new and adjusted SOPs and clinical pathways within NISHH as the service flexes with service model changes.

Provide operational support for the NISHH clinical studies and service change initiatives with appropriate review and support development of standard operating procedures

Have oversight of recall of patients in a timely manner to assist with treatment and reduce onward transmission of infection.

Main duties of the job

To assist streamlining current in-houses procedures around STI testing results processes with the external pathology providers. This will include pathology laboratory liaison around results and flow, quality control and incident reporting.

Work with the countywide -lead consultant and the medical information officer to design and implement a programme to train, audit, and enhance compliance of staff with clinical documentation including electronic patient records (EPR). This will include correct Lilie episode assignment, GUMCAD and HARS to support reporting of key performance indicators.

Provide support to Senior Hub Administrators for EPR-related administration eg, online booking, setting up new users, basic incident reporting.

Attendance at and input into meetings for: service leads, internal operations, pathology, data performance, EPR administration

Support to the consultants and senior nurses to bring complex clinical and operational aspects together to ensure smooth flow of existing and new developments.

Line management of senior administrators including appraisals and supervision.

Oversight of internal data quality management and reporting and support submission of statutory HARS and GUMCAD reporting with admin support

Coordination of production and supply to service manager, and filing of commissioner datasets and workbooks.

Project support for inhouse IT developments in conjunction with medical information officer and service manager.

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be 'outstanding' by supporting opportunity, innovation, development and growth.

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Person Specification

Information Technology and business intelligence


  • Working knowledge and use of iDox/Lilie
  • Enhanced outlook skills and full evidence of microsoft packages
  • Understanding of KPIs and how they relate to accurate reporting
  • Demonstrable evidence of managing data sets and reporting workbooks/returns

Management/leadership experience


  • Full portfolio of evidence to support line management role such as appraisal/supervison and development of others
  • Minimum 2 years experience in leadership role


  • Formal qualification to support leadership evidence



  • Minimum GCSE requirement
  • Level 5 on the national framework or equivalent evidence


  • Level 6 degree level education

Interpersonal skills


  • Evidence of enhanced communication
  • Ability and evidence of working autonomously and as part of a wider MDT

Employer details

Employer name

Northamptonshire Healthcare Foundation Trust


Northampton General Hospital

Billing Road Access



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