Skip to main content

Benefits & Change Facilitator

North Cumbria Integrated Care NHS Foundation Trust
Carlisle or Whitehaven
£28,407 to £34,581 per annum pro rata
Closing date
22 Jul 2024

View more

Other Health Profession
Band 5
Full Time
Benefits & Change Facilitator, Band 5 : Fixed term to December 2025

Are you passionate about making a difference to the lives of people in Cumbria? Do you enjoy working with people, understanding services provided, and supporting them to transform the way they work? Are you passionate about improvement and change? Would you like to be part of a Team leading strategic transformational and digital improvement? If so, we'd love to hear from you!

An exciting opportunity exists for a Benefits & Change Facilitator within our Digital Programmes team. Liaising with health partners across North Cumbria, including hospitals, community services and GP practices, the post holder will be a key team member, helping to support a transformational digital modernisation programme.

Are you excited bybenefits realisation and change management? You'll be supported in the role and with your development by our team of project management professionals, with training available on a range of topics.

If you are enthusiastic, experienced, highly motivated, respond positively to new challenges, and want to be involved in delivery of digital improvements in healthcare in Cumbria and have what we are looking for, we would be delighted to hear from you.

You will benefit from a great annual leave scheme, flexible working, excellent opportunities for development and access to NHS discounts across a range of retailers. If you would like an informal chat about the role, please contact us.

Main duties of the job

The post holder will facilitate the benefits and change management aspects of one or more projects (acting as a Work Package Lead) independently in situations of limited complexity, including:
  • planning and implementing a range of benefits and change management activities
  • work with stakeholders to identify benefits of IT/digital projects
  • support benefits baselining and realisation work
  • facilitate the design of new business processes to allow the Trust to maximise the benefits of digital technology
  • plan, organise and facilitate meetings and workshops to support benefits, change and communications activities on projects
  • managing stakeholders, taking account of their levels of influence and particular interests

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

Being a clinically led organisation

Quality and safety at the heart of our Trust

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Important Information

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
  • Junk Mail is checked regularly

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:
  • youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
  • the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Nacro Tel: 0300 123 1999, or email:

Unlock Tel: 01634 247350, email or complete the online form on the Unlock website

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: �18 + Administration cost of �3.85 = �21.85. Deducted at �6.85 from 1st month salary and �5 deducted from salary over following 3 months.

Enhanced Check: �38 + administration cost of �3.90 = �41.90. Deducted at �11.90 from 1st month salary and �10 deducted from salary over following 3 months.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position further details will be provided upon appointment if applicable.

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

Excellent opportunities for development

Competitive NHS Pension scheme

Access to NHS discounts with retailers and leisure companies

EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability

Person Specification



  • Educated to degree level or equivalent, or be able to demonstrate an equivalent level of knowledge
  • PRINCE2 Foundation
  • Evidence of continuous personal development


  • MS Office
  • Benefits Management
  • Change Management
  • NHS Digital Clinical Safety
  • PRINCE2 Practitioner



  • Evidence of working with multi-disciplinary staff across diverse professions to specific solutions to support the successful delivery of business changes
  • Evidence of practical facilitation skills
  • Managing conflict
  • Researching, assessing and prioritising stakeholder requirements
  • Supporting the development of business cases for projects including: strategic arguments options appraisal benefits and disbenefits and risk
  • Experience in process design and workflow management
  • Experience in the use of Microsoft Office products
  • Evidence of working with multi discipline staff across diverse Professional organisations to specify solutions to support the successful delivery of projects
  • Business process development


  • Principles of programme management and benefits realisation
  • Developing and leading teams
  • Clinical background
  • Evidence of developed practical project management skills
  • Coaching skills
  • Interfacing with other disciplines such as legal, finance and HR on the development or requirements for projects
  • Implementation of projects, ideally within the health care sector



  • Formal project management methodologies and tools
  • Benefits management methodologies and tools
  • Change management/service improvement methodologies and tools
  • Stakeholder management
  • Principles of risk and issue management
  • Knowledge and experience of implementing IT systems within healthcare
  • Equality legislation and best practice
  • Information governance and security guidance
  • Keeps up to date with relevant legal, regulatory, ethical and social requirements
  • Specifying requirements


  • Wide knowledge of Health Care
  • Communications Planning
  • Equality impact assessment.
  • Clinical safety processes and how they apply to NHS IT systems
  • Health Records Management

Skills & Aptitudes


  • Takes responsibility for own learning, development and behaviour - actively seeks to develop and demonstrate own competence
  • Ability to clear communicate and reinforce to team members and stakeholders the vision, values and objectives of a project
  • Ability to inspire confidence and trust, command respect and create a sense of community amongst those involved in this area of work
  • Effective leadership, interpersonal and communication skills including facilitation, negotiation, obtaining, providing and presenting information
  • Ability to prepare and present reports to detailed specifications for Trust and others as requested
  • The ability to find ways of solving or pre-empting problems
  • Ability to think clearly, reach decisions, prioritise and recommend appropriate action through the assessment of relevant information
  • Encourages a culture of openness and honesty within the workplace


  • Ability to understand operational and corporate needs
  • Ability to negotiate and influence others in a positive manner and confidence to deal with different priorities and differing views in order to instigate and achieve change and improvement
  • Ability to engage others in strategy and planning
  • Ability to demonstrate or gain a comprehensive understanding of the dynamics of systems of health and social care and the constituent elements of the care system

Other requirements


  • Ability to work under pressure to tight deadlines
  • Ability to travel independently across West North and East Cumbria on a regular basis and occasionally nationally
  • Promote equality and value diversity

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust


Maglona House, Carlisle or West Cumberland Hospital

Carlisle or Whitehaven


Any attachments will be accessible after you click to apply.


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert