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Neurology Service Co-Ordinator

Sheffield Teaching Hospitals NHS Foundation Trust
£28,407 to £34,581 per annum/ Pro rata for Part Time
Closing date
21 Jul 2024

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Other Health Profession
Band 5
Full Time
The Directorate of Neurosciences forms part of the Head & Neck Group along with the E.N.T., Oral & Dental and Ophthalmology services.

The Directorate of Neurosciences is one of the busiest and most varied Directorates in the Trust and patients travel from across the region and country to be treated here. Neurosciences comprises of neurology, neurosurgery, neurorehabilitation, neuro-psychotherapy, neurophysiology, stereotactic radiosurgery and TIA/stroke services.

Along with the other Service Co-ordinators, the post holder will co-ordinate administrative services within Neurology and support and assist the clinical service teams in the delivery of performance metrics. Other duties will be to support the improvement of processes and procedures to ensure that we are delivering the best possible care to patients and a brilliant working environment for our staff.

The post-holder will be a key member of the Service Co-ordinator team and will need to demonstrate the ability to work collaboratively with admin & clerical staff as well as senior medical and nursing colleagues to facilitate effective, integrated clinical care.

This vacancy is advertised on a fixed term contract basis for a period of 9 Months ( Until April 2025) . The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts.

Main duties of the job

Assist the Operational Manager and Service Manager in co-ordinating relevant aspects of the Directorate's activity thoroughly, efficiently and to a high standard.Oversee and deliver the effective management of the relevant administrative team(s) including appraisals, sickness and performance management.Assume ownership for instilling robust and efficient administrative processes.Support and promote staff wellbeing by modelling compassionate, fair and reliable leadership.Establish professional and productive relationships with the clinical teams.Act as a first point of contact for managers and cliniciansAssist the Operational Manager in supporting consultants and their teams, specialist nurses, AHPs, patients and service users whilst keeping up-to-date with the changing needs of the clinical services in accordance with Trust policies and priorities.Ensure Directorate resources are used effectively and efficiently.In conjunction with the Operational Manager, devise, develop and maintain effective systems for the management of clinical activity.Integrate seamlessly with the other Service Co-ordinators to offer mutual peer support and deliver collaborative targets.To play a key role in the Directorate's drive to deliver effective services through patient pathway re-design and promoting best practice.To work collaboratively with the Directorate management to ensure that all relevant targets and key performance indicators are consistently delivered.

About us

Sheffield Teaching Hospitals NHS Foundation Trust is one of the UK's busiest and most successful NHS Foundation Trusts. We provide a full range of local hospital and community services for people in Sheffield, as well as specialist care for patients from further afield, including cancer, spinal cord injuries, renal and cardiothoracic services.

Sheffield Teaching Hospitals NHS Foundation Trust is partnered with the University of Sheffield and Sheffield Hallam University and so is committed to facilitating the teaching and development of medical and nursing students across the city. The Trust is split into five hospital sites: the Northern General, Royal Hallamshire, Charles Clifford Dental, Jessop Wing and Weston Park Hospitals.

We strive to promote a culture of continuous quality improvement and encourage our staff to innovate and adopt 'best practice' in order to deliver the highest standard of care to our patients.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professsional lives.

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Education and Qualifications


  • Degree in a relevant subject, or, must be able to demonstrate the knowledge, training and experience that would equate to degree level


  • I.T. qualification(s)
  • Relevant accredited management qualification(s)
  • ILM, or similar, qualification
  • RSA typing qualification



  • Working in an NHS Hospital
  • Staff management and supervisory experience
  • Knowledge and experience of hospital administration procedures
  • Administration of out-patient clinics and elective surgery
  • Provided training
  • Demonstrable track record working with healthcare targets such as the 18-week RTTP and Cancer Waiting Times (CWT)
  • Evidence of developing and maintaining effective working relationships with a variety of professionals (the MDT) and service users/customers
  • Experience communicating directly with patients, carers & relatives, both face-to-face and over the 'phone


  • Experience working within the Head & Neck Care Group
  • Experience planning healthcare services
  • Proven experience of effectively using management information to manage capacity and demand and produce reports to analyse and share data.
  • Experience delivering Cancer Waiting Time (CWT) targets
  • Previous CWT tracking and MDT co-ordination experience
  • Experience using Lorenzo and InfoFlex
  • Experience using databases (e.g. MS Access) to manage information as well as share and analyse data
  • Comprehensive understanding of procedures and policies for using and maintaining the above databases
  • Experience of undertaking audits and co-ordinating patient surveys.
  • Experience investigating incidents reported on the Datix on-line system

Skills and Knowledge


  • An awareness of the challenges currently facing the NHS
  • Good standard of I.T. literacy and keyboard skills including the use of Microsoft Office software packages , Patient Administration and Trust I.T. systems
  • Awareness of STH Trust policies and procedures including Health & Safety policies
  • Knowledge of STH Access policies including admitted and non admitted targets
  • Demonstrable leadership qualities
  • Excellent written and verbal communication skills
  • Highly developed organisational skills including the ability to multitask
  • Ability to prioritise one's own workload and that of others
  • An eye for detail whilst maintaining an active appreciation of the bigger picture
  • Ability to solve problems and respond to issues as they arise
  • Working knowledge of confidentiality, related legislation and codes of practice
  • Ability to work under pressure in a fast-paced environment


  • An understanding of clinical governance, including risk assessments and incident investigation and resolution.

Personal Qualities


  • A positive, polite and professional attitude to meet service needs
  • Flexible approach to work
  • Willingness and ability to travel to other hospital sites when required

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust


Royal Hallamshire Hospital

Glossop Road


S10 2JF

Any attachments will be accessible after you click to apply.


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