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Contracts Support Officer

West London NHS Trust
£32,720 to £39,769 Per Annum
Closing date
21 Jul 2024

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Other Health Profession
Band 5
Contract Type
Full Time
An exciting opportunity has arisen for a highly experienced and proactive Contract Support Officer to join one of the most diverse providers of integrated physical and mental health care in the country, providing a full range of mental health, physical healthcare and community services for children, adults and older people living primary in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow but also with a presence in Berkshire (Broadmoor Hospital) and other London boroughs

This is an excellent opportunity for a motivated and positive individual with a genuine passion for working in a team environment and to work autonomously in a supportive and collaborative environment as well as being a key member of the contracting and commissioning team which is part of the Business and Strategy Team at West London NHS Trust

Main duties of the job

The successful candidate will be expected provide admin support for all aspects of the contracts life cycle from internal engagements with relevant colleagues to external interactions with providers of depending on the needs and requirements of the team and the Trust, this may include updating the contract register, reviewing and logging all contracting queries, arranging meeting and taking minutes, taking part in contract monitoring meetings, and dealing with a wide spectrum of ad hoc requests in relation to contract service delivery across the Trust.

This will therefore be a very busy role and the post holder will require a flexible approach to work and be able to use their own initiative and work effectively with other team members. The ideal candidate will be a proactive, self-motivated individual with, strong organisational skills and the ability to work independently.

The successful candidate will be fully supported within the role and there will be enormous opportunities for professional and career development. Our Trust also offers flexible working arrangements to deliver a desirable work life balance, support professional goals and personal development.

This post will close early if we receive a high number of applications.

For further details / informal visits please contact:

Hooman Ghajar, Contracts Manager


Mob: 07923 437792


About us

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is �426m.

The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification



  • Expertise of contract management underpinned with theory acquired through degree or equivalent training and experience.
  • Willing to undergo training as necessary to undertake role


  • Project management qualification

Knowledge and experience


  • Knowledge of the NHS contracting process
  • Knowledge of how NHS services are commissioned and procured including broad understanding of National Policy and targets and specific knowledge of the NHS.
  • Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
  • Have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations.
  • Experience of working knowledge of financial processes
  • Experience of building effective cross-functional working relationships to drive organisational agenda
  • Advanced experience of using MS packages including Excel Word, PPT and other software packages


  • Member of relevant professional body

Skills and capabilities


  • Excellent communication skills with colleagues and external partners both verbally and in writing and occasionally to groups.
  • Demonstrable skills in presenting concepts and information which may include difficult issues, across a wide range of audiences
  • Demonstrable skills in presenting concepts and information which may include difficult issues, across a wide range of audiences
  • Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution.
  • Evidence of planning and delivering programmes and projects and services on time.
  • Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
  • Evidence of supporting with projects with timeframes set
  • Ability to think ahead and anticipate needs before they arise

Personal skills


  • Flexible and constructive attitude to work.
  • Ability to work as a team and be a proactive Team member. Pleasant, neat manner and appearance
  • Experience of delivering against competing priorities and deadlines while also directing the work of teams/individuals

Employer details

Employer name

West London NHS Trust


1 Armstrong Way



Any attachments will be accessible after you click to apply.


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