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Operational Lead- Children's Physical Health Services

Coventry and Warwickshire Partnership Trust
£43,742 to £50,056 Per annum
Closing date
21 Jul 2024

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Other Health Profession
Band 7
Contract Type
Full Time
This is an exciting opportunity for an experienced administration leader, interested in working with a team of extremely committed children's health professionals, to increase efficiency and patient care through better systems and processes.

Children's physical health services look after the most vulnerable children and families in Coventry. Children can be physically, educationally or socially disadvantaged and we want to provide the best care we can so they can make the most of their life opportunities. You can help us do that by being part of the team working to expand the range and improve the quality of services provided.

Our organisation is proudly established as a Great Place for care, to work, innovate and to care. We focus on our people and welcome those who share our values to come and develop their career with us.

Main duties of the job

  • Be responsible for delivering on statutory and mandatory training targets across Children's Physical health services, including monitoring appraisal compliance.
  • Ensure that a high quality of service is delivered and be responsible for ensuring that services are delivered as per specifications and meet contracted levels of activity.
  • Be a key member of the Children's Physical Health Services Operational Management Team, with responsibility for leading and supporting quality improvement projects.
  • Be responsible and accountable for implementing agreed strategies and leadership, to ensure performance objectives are achieved.
  • Work closely with senior operational colleagues and General Manager, to address clinical and medical issues.
  • Work closely with team leads and senior admin colleagues to ensure safe and effective delivery of clinical services.

About us

Please see full Job description and Personal SpecificationCoventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.

Job description

Job responsibilities

Assume overall operational management responsibility for services within remit. Be responsible for ensuring clinical services have the required resources to deliver agreed performance indicators in relation to clinical outcomes, clinical efficiency and service line reporting. Support implementation of business corrective action plans, where necessary. Work with the Service Leads and General Manager in managing the range of contractual arrangements in place to ensure they deliver in line with Service Level Agreements and contractual targets, including KPI reporting. Support the implementation of systems, control processes and risk management arrangements to demonstrate monitoring of compliance with clinical governance standards, safety & quality standards and other Trust-wide policies and processes and best practice requirements Utilise existing systems to record and monitor governance and risk information. Work cooperatively with clinical and administrative leads to ensure the effective deployment of all Childrens Physical Health resources, advising the General Manager on priorities, resource shortfalls and waiting lists. Take a lead on addressing and resolving informal complaints and ensure formal complaints are dealt with appropriately. Work with the service Team/Clinical Leads to investigate staff conduct and performance and, where appropriate, undertake action in accordance with relevant Trust policies. Utilise quality and activity monitoring systems to lead on the development / evaluation of the Planned Care services.

Person Specification



  • Educated to degree level or equivalent demonstrable knowledge and experience, or willingness to work toward this.

Knowledge and Skills


  • Able to work collaboratively with partner organisations
  • Problem solving skills using team when appropriate
  • Able to work within a multi professional team
  • Management supervision skills



  • Experience of effectively managing change
  • Demonstrable experience of performance management
  • Experience of managing a range of clinically diverse services through a variety of contract arrangements
  • Demonstrable experience of managing clinicians who deliver via a range of contractual arrangements.

Employer details

Employer name

Coventry and Warwickshire Partnership Trust


Wayside House

Wilsons Lane



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