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Senior Admin

Coventry and Warwickshire Partnership Trust
£28,407 to £34,581 per annum
Closing date
20 Jul 2024

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Other Health Profession
Band 5
Contract Type
Full Time
This is an excellent opportunity to get involved with a dynamic and fast moving clinical team who manage the admission requests into our hospital beds. Exceptional organisational skills will be needed as well as the ability to work across a wide group of teams and other professional's. The Clinical team will be relying upon you to organise their workload and ensure that the service operates in the most efficient and productive ways possible.

Main duties of the job

The post holder will be required to manage the administration role and functions within a gatekeeping team. This is a multi-disciplinary and age Independent service, working alongside other urgent care services to look at support which can be provided as an alternative to an in-patient admission, ensuring the least restriction options have been chosen. The gatekeeping administration role will involve taking gatekeeping requests, gathering information for the clinicians who will be assessing patients with complex and challenging mental health needs that other urgent care, acute and community services have identified as potentially requiring an in-patient admission.

Rostering the team rota and ensuring there is compliance with training, appraisal and supervision across the team.

updating the clinical activity into reports.

About us

Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.

At CWPT we put 'people at our heart' this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others. We have an extensive wellbeing package to support our staff both in and out of work and we offer generous annual leave entitlement. With excellent training and development opportunities, we believe in growing our talent to be the best they can be and strive to promote from within the organisation. We listen to the feedback of our staff and service users, to ensure everyone has a voice and is recognised and valued for their contribution.

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Job description

Job responsibilities

Please see attached the job description and person specification for the main responsibilities associated to the role.

Person Specification



  • Good General Education (e.g. GCSE English and Maths A-C)
  • QCF Business Administration Level 3
  • QCF Customer Service Level 3
  • ILM Leadership and Management Level 3 / CMI Management and Leadership Level 5



  • Articulate with excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • Advanced keyboard / IT skills
  • Ability to manage and prioritise own and other's workload and use own initiative
  • Ability to work autonomously , deal with queries independently and escalate where appropriate
  • Understanding of working in a supervisory role
  • Excellent organisation skills and ability to multitask
  • Excellent time management skills ability to prioritise conflicting demands in order to meet deadlines
  • Excellent knowledge and understanding of reception / office procedures
  • Ability to establish and maintain relevant recording and information systems



  • Competent working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
  • Experience of working in a busy office / customer care environment
  • Experience of leading an Admin Team and delegating work



  • Leadership qualities
  • Ability to travel to multiple sites
  • Confident in dealing with people at all levels using empathy, discretion and diplomacy skills

Employer details

Employer name

Coventry and Warwickshire Partnership Trust


Caludon Centre



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