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Business Support Officer

West Suffolk NHS Foundation Trust
Bury St Edmunds
£28,407 to £34,581 Per annum, pro rata
Closing date
21 Jul 2024

View more

Other Health Profession
Band 5
Contract Type
Full Time
An exciting new opportunity has arisen for a full time Business Support Officer to provide high quality business and clinical administrative support to Integrated Therapies at West Suffolk NHS Foundation Trust.

We are looking for a reliable and conscientious person with a strong data and digital background, project management skills and a sense of accountability, who enjoys working in a fast-paced environment with frequently changing priorities.

This varied role will be rewarding and challenging for the successful candidate who will contribute to the efficiency of the service and support the coordination and delivery of key strategic and performance objectives.

Main duties of the job

The successful applicant must have the ability to communicate with staff of all levels and service users with a professional, organised, and motivated approach.

You will be responsible for supporting all elements of business within the department. You should be able to work both autonomously and within a team. You will be able to prioritise and organise your workload in order to meet multiple and tight deadlines, ensuring you are proactive in problem solving as the need arises.

This role will provide support in the oversight and development of data flows from core therapy functions and frequently provide support to the multi-disciplinary teams with data related queries.

Advanced knowledge and experience of all Microsoft office applications including Excel is fundamental to working in this busy environment. Updating, analysing, and maintaining datasets and/or spreadsheets will be a routine component of this role.

The organisation has an excellent appraisal process and is committed to personal and professional development.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Job description

Job responsibilities

Please see full job description to view main responsibilities.


Staff Car Parking on the West Suffolk Hospital Site is eligible for individuals working outside of the core hours, 07:00 18:30.

For individuals working within the core hours, the Trust offers parking off site at the Bury St Edmunds Rugby Club, which is serviced by a regular shuttle bus to and from the Hospital. Details of the bus timetable can be found in the on-line starter pack on the West Suffolk Hospital website.

This parking restriction does not apply if an individual is required to work on a weekend or if they are required to complete on call duties within their role.

The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.

Person Specification

Education and qualifications


  • oGood standard of education
  • oEducated to Degree Level or equivalent training or experience.
  • oBusiness Administration related Qualification or equivalent experience


  • oProject Management training or equivalent training and experience

Experience and knowledge


  • oExperience of demand and capacity reporting.
  • oGood understanding of performance targets
  • oDemonstrate ability to contribute towards service improvement
  • oProject management skills
  • oKnowledge of Service management reporting processes across a broad range of health systems: acute, community, commissioners.
  • oSound knowledge of system partners (alliance)
  • oIn depth knowledge of full range of administrative processes that support the delivery of services
  • oPrevious experience in an admin/PA post within a busy environment
  • oAdvanced knowledge of all Microsoft Office applications
  • oWorking in a multi-professional environment
  • oSound experience of change management processes.
  • oKnowledge of hospital IT systems e.g. E-care, Evolve, Systm1
  • oMinute taking skills


  • oKnowledge of medical terminology
  • oStaff management

Skills and abilities


  • oAbility to collate, analyse and interpret numerical and textual business related information
  • oUse of database
  • oAbility to build effective working relationships
  • oAbility to work with speed and accuracy
  • oAbility to prioritise
  • oSelf-starter - able to manage and organise own workload to ensure deadlines are met
  • oAble to communicate effectively verbally and written
  • oCommitment to staff development
  • oExcellent time management skills
  • oHigh level of concentration and ability to deal with frequent changes in demands

Personal qualities


  • oExcellent attention to detail
  • oSelf motivated
  • oAble to motivate others
  • oDiplomacy
  • oProfessional manner
  • oInterest in personal and professional development
  • oAssertive
  • oAbility to work autonomously and with emotional intelligence.
  • oProactive approach to challenges
  • oOrganised but able to deal with frequent interruptions
  • oTeam Player

Employer details

Employer name

West Suffolk NHS Foundation Trust


West Suffolk Hospital NHS Foundation Trust

Hardwick Lane

Bury St Edmunds

IP32 2QZ

Any attachments will be accessible after you click to apply.


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