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Complex Emotional Needs Pathway Advanced Lived Experience Practitioner

Central and North West London NHS Foundation Trust
£51,488 to £57,802 a year p.a. (pro rata P/T) inc HCAS
Closing date
19 Jul 2024

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Other Health Profession
Band 7
Contract Type
Part Time
This is a great opportunity for someone touse their lived experience of CEN related difficultiesin South Westminster Community Mental Health Hubs. The role would involve both clinical work and consultation within theHubs under the CEN Pathway team in Westminster tosupport the ongoing development of the CEN Pathway.

This post has been developed specifically for people who have a lived experience of recovering from distress which has been understood or diagnosed as 'personality disorder' and who have worked for a substantial period as peer workers or lived experience practitioners in systems specific to 'personality disorder'. Through sharing wisdom and insights from their own experiences, paired with a sophisticated understanding of the theory pertinent to 'personality disorder', the Lived Experience Practitioner will consult to colleagues and hold a small caseload, inspiring hope and belief that recovery is possible.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Main duties of the job

Job Purpose:

- To deliver care and treatment for service users under integrated mental health hub setting, within the Westminster Complex Emotional Needs Pathway.

- To work as key liaison and outreach professional between the Waterview Centre (specialist Personality Disorder service) and mental health teams in Westminster.

- To provide clinical supervision, consultation and training to staff in the case management of service users, specifically in relation to Complex Emotional Needs.

- To provide insights from own lived experience to relevant parties, including service users and colleagues, regarding the presentation and behaviours of service users within the integrated mental health hub setting, within the Westminster Complex Emotional Needs Pathway.

About us

Job Flexibility

The post holder will be required to work flexibly, providing assistance as and when necessary, which may involve them in a developing role.

Working Relationships

The working relationship between all members of staff should be mutually supportive, with staff deputising and covering for each other when appropriate.

Health and Safety

The Trust has a Health and Safety Policy applicable to all employees. Employees must be aware of the responsibility placed on them under the Employment Rights Act 1996, to ensure that agreed safety procedures are carried out, and to maintain a safe environment for employees, patients and visitors.

Infection Control

The prevention and control of infection is the responsibility of everyone who is employed by the Trust. Employees must be aware of infection control policies, procedures and the importance of protecting themselves and their clients in maintaining a clean and healthy environment.

Improving Working Lives

Central and North West London NHS Foundation Trust is committed to the principles of Improving Working Lives and all managers are encouraged to follow Improving Working Lives practices. Consideration will be given to all requests for flexible working in line with Trust policy.

(See more within enclosed job description document)

Job description

Job responsibilities

Main Responsibilities:
  • Clinical Responsibilities:
  • To lead on triaging, signposting and coordinating of referrals to the Community Hub Team, specifically in relation to the Complex Emotional Needs (CEN) Pathway
  • To conduct psychologically informed assessments, care-planning and considering treatment options, in collaboration with service users, carers and members of the multi-disciplinary team, in accordance with the stepped care model
  • To deliver and co-deliver brief interventions, such as Psychoeducation Groups, Recovery and Wellbeing College courses, and Structured Psychological Support (SPS) for people with personality disorder
  • To provide time-limited case management for a small caseload of service users, skilfully using own lived experience to foster hope.
  • Demonstrate and share insights from own recovery to model and mentor a recovery process with service users.
  • To provide clinical supervision and consultation and training to staff in delivering structured clinical management for people with personality disorder, within the Community Hub Team
  • To provide liaison to inpatient wards to consult on the management of people with personality disorders, as and when indicated
  • To provide consultation to GPs in the management of people with personality disorders, as and when indicated
  • To be able to provide crisis intervention to service users as and when indicated
  • To be involved in co-delivering structured group based treatments, e.g. MBT or DBT groups, as indicated
  • To be available to receive clinical supervision from the multi-disciplinary team and clinical supervisors
  • To keep accurate written and electronic records, including care documentation and risk assessment, and write reports.
  • To identify safeguarding issues and demonstrate an understanding of safeguarding legislation and its implementation.
  • To engage in clinical work that will be emotionally intense and where behaviour and communication might be unpredictable
  • To use reflective practice with colleagues and in clinical supervision, to process the emotional impact of the work and remain consistent and constant in the treatment process
  • Team Responsibilities:
  • To work independently as well as in collaboration with the multi-disciplinary team
  • To work along other senior team members in the Community Hub Team to co-ordinate the day-to-day work, specifically in relation to the CEN Pathway
  • To work as key liaison and outreach clinician between the Waterview Centre and the Community Hub Team
  • To contribute to the strategic development of the CEN Pathway
  • To support high quality and regular professional supervision of peer support workers locally. To contribute to the annual appraisal of staff who are supervised.
  • To input to the Trust-wide Peer Support Team around role development, access Senior Peer Supervision and support the promotion of peer and lived experience specific roles within CNWL.
  • To attend specific team meetings, supervision and staff support
  • To work in partnership with other agencies (e.g. in-patient units, A& E department, Home Treatment Teams, etc) in planning and delivering care
  • Management, Supervision and Accountability
    • To hold a lived experience of recovery from distress made sense of or diagnosed as personality disorder.
    • To adhere to CNWL Peer Support and Lived Experience Practitioner supervision policies.
    • To work with the integrated mental health hub Manager, Clinical Lead for the CEN Pathway, Waterview Team Manager, and other senior staff to ensure clear communication and co-working within the CEN Pathway and with other services.
    • To engage in regular Senior Peer Support supervision groups and individual discipline specific supervision.
  • Confidentiality
    • All information concerning patients/clients and staff must be treated as strictly confidential at all times.
  • Safeguarding
    • All staff have a duty to safeguard and promote the welfare of children and adults at risk of abuse.
    • Staff should be aware of local safeguarding procedures and how to contact named professionals for advice and support as well as reporting any concerns.
    • Staff are supported with the supervision and training needed to recognise and act on welfare concerns and to respond to the needs of children and adults.
    • Staff have a responsibility to ensure they are up to date with any safeguarding training.

      To abide by requirements and roles of Peer Workers/ Lived Experience Practitioners within CNWL.

      Rider Clause

      This is an outline of the post holders duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the Trust and Department.

    Person Specification

    Education and qualifications


    • Educated to degree level or equivalent.
    • To hold a lived experience of recovery from distress that has been understood or diagnosed as 'personality disorder'.
    • To hold a lived experience of recovery which has been supported by engagement with a therapeutic treatment programme specific to complex trauma/ 'personality disorder'.
    • Further training relevant to the care of clients with a Personality Disorder diagnosis (such as Knowledge Understanding Framework for Personality Disorder).
    • Mentor/Supervisor qualification or equivalent


    • Training in Peer Support Work
    • Degree or Diploma relevant to the field of Personality Disorder
    • Knowledge of the Mentalization Based Treatment model
    • CBT / DBT for Personality Disorder

    Previous experience Paid/unpaid relevant to job


    • Extensive experience working in a peer (or lived experience specific role) within therapeutically and/or psychologically informed services for clients who have received a diagnosis of personality disorder. AND Experience of working in a role which has required disclosure of own lived experiences of distress which has been understood or diagnosed as 'personality disorder'. AND Experience of positively sharing own life experiences, and personal recovery journey, with service users, carers and others.
    • Extensive working experience in a peer based/lived experience specific role in NHS contexts relevant to personality disorder.
    • Experience of working in contexts that have utilised CBT/DBT/MBT interventions with people with a diagnosis of Personality disorder
    • Experience of conducting psychologically informed group work, risk assessment, and crisis intervention.
    • Experience of managing co-existing issues (depression, anxiety, substance misuse, trauma, eating disorders, psychosis)
    • Experience of supervising staff and students
    • Experience of teaching / training others
    • Experience of working as part of a multi-disciplinary team
    • Active participation in service planning and delivery


    • Knowledge of Psycho-education and Problem Solving
    • Experience co-designing and delivering Recovery and Wellbeing College Courses
    • STEPPS programme / PEPS programme

    Skills, knowledge and abilities


    • Ability to demonstrate expert first person experiential knowledge of recovery.
    • Ability to demonstrate knowledge of the concept of personal recovery as it may apply to others.
    • Knowledge of, and ability to operate within professional and ethical guidelines
    • Knowledge of, and the ability to work with, issues of confidentiality and consent
    • Knowledge of, and ability to assess, capacity
    • Demonstrate clear verbal and written communication skills
    • Demonstrate skills in conducting, evaluating, audit, research and/or clinical governance projects
    • An awareness of behaviour and interactions as meaningful communications

    Aptitudes, attitudes and personal characteristics


    • Ability to collaboratively engage clients with the treatment model & options
    • To show an advance understanding of risk management practice involved with clients who have a diagnosis of Personality Disorder.
    • Show a sophisticated level of interpersonal skills
    • Demonstrate the ability to tolerate and manage own anxiety and stress when working autonomously
    • Emotional intelligence and reflectivity with ability to work effectively with others to bring about change in a complex and dynamic organisation
    • Demonstrate the ability to tolerate and manage the anxiety of colleagues
    • Ability to work as part of a team and operate within and across organisations
    • Ability to work as part of a team and operate within and across organisations
    • Ability to assess, plan, implement and evaluate care-pathways
    • Ability to understand and respond to emotional content of sessions
    • Ability to manage endings and service transitions
    • Experience and skill in undertaking an completing clinical audits
    • Good IT skills
    • Experience and skills in teaching at team level
    • Ability to prioritise workload and ensure all documentation is current and up-to-date.
    • Ability to respond to and manage crises
    • Ability to work using own initiative
    • Ability to treat Service Users with respect and dignity adopting a culturally sensitive approach which considers the needs of the whole person



    • Sickness (or attendance) record that is acceptable to the Trust: to be checked at interview. Declared medically fit by the Occupational Health Department to perform the duties of the post.

    Employer details

    Employer name

    Central and North West London NHS Foundation Trust


    190 Vauxhall Bridge Road


    SW1V 1DX

    Any attachments will be accessible after you click to apply.


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