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Apprentice Healthcare Assistant

Norfolk Community Health and Care NHS Trust
£15,668 to £22,383 Per annum (dependent on age and length of service)
Closing date
21 Jul 2024

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Take your first step on the pathway to a rewarding career within the NHS. Benefit from stability, security and commitment to career development. The Apprentice Healthcare Assistant could be your entry into a variety of clinical roles within the organisation. We are looking to appoint enthusiastic and well-motivated people to multiple Apprentice Healthcare Assistant positions across Norfolk. Upon successful completion you will receive a nationally recognised Level 2 Healthcare Support Worker Apprenticeship qualification. This will be a 14 month fixed term post with a guaranteed position as a Band 3 (�22,816pa) Clinical Support Worker within the Trust. This guaranteed job will be offered subject to successful completion of the apprenticeship, completion of set clinical competences required to meet a band 3 role and demonstration of appropriate conduct.

We have positions available within the following locations:
  • Norwich
  • Dereham Hospital
  • North Walsham Hospital
  • Kelling Hospital

Main duties of the job

Under the direction of the Registered Nurse, work with all members of the multidisciplinary team, to contribute to the provision of the highest standards of patient care.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NCH& C's Values and Behaviour Framework.

This job description is to be read in conjunction with the core skills list for this particular role.

About us

Find out more about working for our organisation here:

NCH& C is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH& C's compassionate, inclusive and effective leadership at all levels, the CQC observed that our staff are well supported to make positive changes and innovations.

We welcome applications from people who share our values of Compassion, Community and Creativity, and can help us deliver outstanding care in our local area.

As an organisation we support the following initiatives:
  • Disability Confident Employer
  • Age Positive
  • Step in to Health
  • Mindful Employer - Being positive about mental health
  • Armed Forces Covenant - Bronze award
  • Carers Friendly Tick Award

Job description

Job responsibilities

Main Duties & Responsibilities

1. To accurately and promptly carry out the instructions of the Registered Nurse (RN) or appropriate individual (AI) (RN) who is professionally accountable for the delivery of care.

2. To carry out duties as specified in within the trusts Approved Core Task List (page 5) for Health Care Assistant

3. To report to registered staff any patient that gives cause for concern or any observed changes in a patients clinical condition.

4. To support patients emotional well-being by supporting positive conversations, actively encouraging participation in ward-based activities

5. To accurately document all care delivered to patients, including recording documentation electronically on trust systems maintaining confidentiality at all times.

6. To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.

7. To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.

8. To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.

9. Provide and deliver a high standard of individualised personal nursing care.

10. To keep the clinical area clean and tidy maintaining a safe environment

11. To adhere to trust infection control procedures.

12. To assist in the preparation of patients and equipment for treatment, investigations or procedures as directed by a RN or AI.

13. To chaperone/escort patients to other clinical departments and or NHS Units under the direction of the RN or AI

14. To support relatives under the guidance of a RN or AI

15. To assist with the discharge preparation for patients directed by RN (AI) and or member of Multidisciplinary Team (MDT)

Person Specification



  • Education and passed GCSE level in English and Mathematics or equivalent.



  • An interest in working in a nursing/Care Assistant role.


  • Some previous experience in a nursing/Care Assistant role.

Personal and People Development


  • Polite/courteous
  • Caring personality
  • Sensitive and tolerant
  • Resilient

Skills, Abilities and Knowledge


  • Good organisational skills
  • Basic I.T. and computer skills
  • Good interpersonal and communication skills
  • Basic numeracy and literacy skills



  • Clear oral communication

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)


  • Responds positively to change
  • Flexible approach
  • Ability to work as part of a multi-disciplinary team
  • Social skills



  • Able to make own travelling arrangements
  • May be required to work up to 12.5 hour day/night shift patterns (age dependant)
  • May be required to work in other community hospitals within our trust in order to meet the needs of the service

Employer details

Employer name

Norfolk Community Health and Care NHS Trust


Norwich Community Hospital



Any attachments will be accessible after you click to apply.


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