Skip to main content

Business Analyst

Somerset NHS Foundation Trust
£35,392 to £42,618 a year
Closing date
26 Jul 2024

View more

Other Health Profession
Band 6
Full Time
Have you got a natural interest in how people work and the processes behind healthcare services? Are you looking to work in a new, vibrant, and passionate team that empowers, innovates and creates positive change? Do you enjoy seeing the impact of the work you do on your local community? Do you want to work in a organisation that celebrates the area you work in by caring for that community?

If this sounds like you, we'd keen to talk to you about becoming a Business Analyst within our digital service design and experience team.

Our Somerset NHS Foundation Trust Digital Service works closely with patients and colleagues to design, deliver and support transformational digital solutions that enhance the provision of healthcare across Somerset.

The role is Monday to Friday and offers a hybrid model of work (subject to completion of an agreed site-based induction period), after which committing to at least one day a week in the Taunton or Yeovil offices. You will need to regularly travel to various offices and health care settings across Somerset.

The role is currently fixed term for 12 months. However, there is potential for this to be extended or become permanent, subject to funding.

Main duties of the job

As one of our Business Analysts, you will need to engage with service users including, administrative, clinical, senior leadership, facilities - in fact you'll need to build relationships with all stakeholders. You'll be identifying, capturing, describing, mapping and tracking digital requirements across our service groups. You'll be able to draw on the expertise of the team's Service Designers and User Researchers to ensure both user and business needs are intrinsic to the design, implementation and continual improvement of digital services for health and care professionals and the general public.

Recently, in response to an increase in the demand for digital solutions, we have implemented a brand new Service Design and Experience team. The team works closely with a range of stakeholders to put people at the centre of digital design decisions, creating solutions that are inclusive and that work well for the people that will use them.

You will mainly focus on developing and managing business requirements and processes for applying/using technology to satisfy business needs.

As a business-facing role, you will be comfortable dealing with both back-office personnel and senior stakeholders across the Trust.

You will need to develop a good understanding of the functions of all the Service Groups and the interaction between these as you'll be working closely across all Technology Services teams to support the delivery of technology initiatives.

About us

As an organisation, Somerset NHS Foundation Trust offers employees a wide range of benefits including flexible working, NHS pension scheme, generous annual leave allowance and a commitment to career development.You will be eligible for our Blue Light Card and a wide range of NHS exclusive shopping & leisure discounts.We are proud of our skilled, diverse workforce and as an inclusive employer we welcome applications from all backgrounds.Working in Somerset enables you to enjoy the idyllic countryside, areas of outstanding beauty and stunning coastlines whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable.Somerset offers the countryside and the cosmopolitan -- there is truly something for everyone!

Job description

Job responsibilities

For more detail and an outline of the main responsibilities, please see the attached job description and person specification.

Person Specification



  • Educated to degree level or relevant NHS experience.
  • Evidence of own continuing professional development.
  • Experience of working within a Digital Change Programme or similar environment.


  • Experience of working in a Business Analyst role.
  • Qualifications related to behavioural science, research or technology.
  • Project Management qualifications/training (Prince2, Agile or similar).



  • Experience of working with groups of staff at all levels within the Trust to engage in activities to define, analyse and redesign existing processes with a view to ensuring that they are efficient, effective, measurable, and timely and contribute to delivering an improved quality service. This can take place through attending workshops, meetings and one to one sessions.
  • Experience of process/workflow mapping and visualisation skills.
  • Ability to work with groups of staff at all levels within the Trust to engage in activities to identify, capture, and describe project benefits with a view to ensuring that they are mapped, logged and tracked.
  • Experience of analysing business processes spanning multiple departments within the Trust
  • Experience of documenting and communicating clinical and/or technical processes in a format and language that can be easily understood by internal and external stakeholders.
  • Ability to provide advice to staff at all levels in relation to defining, analysing and redesigning processes and describing benefits.
  • Experience of supporting teams in conjunction with other specialist areas (Finance, Information etc.) to ensure value and benefits of change projects are identified in early stages of development and governance procedures are operating effectively.
  • Experience of designing and documenting processes and benefits using standard techniques.
  • Experience of designing processes to comply with local and national financial policies and procedures.
  • Experience of creating options appraisals to support introduction of new services where required.


  • Experience of working within Health and Social Care settings.
  • Knowledge of use of data and analytics to track and improve user experience.
  • Experience of translating user needs into recommendations and workable solutions.
  • Experience adopting an Agile approach to development and ability to negotiating deadlines.
  • Experience of working within structured project management controls e.g. PRINCE2.

Additional Criteria


  • Ability to analyse tasks/systems/problems to determine possible solutions, and coordinate, implement and evaluate the most effective correction or solution. Also identifying areas of waste, where the most value and benefit can be gained.
  • Ability to translate gaps in measured performance into recommended changes in clinical operations' processes and workflows.
  • Produce issues and recommendations for improvement. Lean, getting rid of waste (repetition, duplication, over production, less motion) & Six Sigma ideology to improve the quality of process outputs and find root cause to remove defects & assist in providing consistency of service.
  • Ability to turn research data into clear findings that inform decisions.
  • Experience of involving colleagues in analysis and to increase consensus and challenge assumptions.
  • Ability to communicate findings in a persuasive and engaging manner.
  • Challenging assumptions of current processes through evidence derived from real world observation.
  • Able to interpret clinical guidelines, national quality metrics, and health services research.
  • Innovative and well organised.
  • Able to work on own initiative and manage own workload in a manner that maintains and promotes quality.
  • Generates own documentation in Trust house style and access team support where required.
  • Collates, interprets and presents data and information requirements from current clinical and administrative systems to assist with development of new clinical and administrative processes.
  • Ensure compliance with the information standards, guidance, policies and procedures defined by the Trust.
  • Ensure that clear and accurate records are taken of meetings, workshops and any other relevant event associated the projects.
  • Outstanding interpersonal skills, communication skills and ability to work collaboratively and maintain good relationships.
  • Ability to exercise tact, diplomacy and persuasive skills in the course of communication.
  • Ability to ensure communication is confidential and handled in a sensitive and appropriate manner.
  • Take personal responsibility for the identification and eradication of waste for the organisation.
  • Standard keyboard skills are essential.
  • A high degree of attention to detail is required.
  • Responsible for ensuring that the impact of own actions is positive and enhances patient safety and quality.
  • Ability to be a persuasive advocate for user needs both within the team and the wider organisation.
  • Positive approach to change.
  • Flexible approach to work.
  • Able to travel to other locations to meet with users in various locations.


  • Ability to adapt to changing requirements within an Agile environment.

Employer details

Employer name

Somerset NHS Foundation Trust


County Hall

The Crescent




Any attachments will be accessible after you click to apply.


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert