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Senior Informatics Training & Support Officer - Peterborough

North West Anglia NHS Foundation Trust
£28,407 to £34,581 per annum
Closing date
17 Jul 2024

View more

Other Health Profession
Band 5
Contract Type
Full Time
A position has arisen within the Informatics Training and Support Team for a Senior Informatics Training & Support Officer.

This is an exciting opportunity to be part of a team that provides blended learning and application support on Clinical and Microsoft Office applications to Trust and Community staff.

As a senior member of the team, you will be responsible for supporting the Trust's applications on a daily basis. You will be expected to help on the implementation and operation of all aspects of the Trust's Clinical and Business applications. You will also be required to train our colleagues in the use of the supported applications. The role is varied and challenging, other responsibilities include supervising the team and scheduling the department training and support diary.

While the role may be based at either of our main sites at Peterborough or Huntingdon, cross site working will be required. Additionally, we offer both onsite and remote working opportunities. We are looking for someone with excellent communication and problem solving skills and a willingness to learn new systems. Ideally you will have experience of a training and mentoring role and should have an understanding of projects, knowledge of the NHS and clinical systems would be beneficial.

Main duties of the job

  • Training on Trust Information Systems/MS Office products
  • Creation of eLearning
  • Hospital Information Systems Support
  • Subject Matter Expert in Trust Hospital Information Systems
  • Microsoft Application Support
  • Project Assistance
  • Mentoring junior staff members
  • IT Service Desk

About us

We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.

As part of our commitment to supporting our employees we offer a range of benefits including:
  • Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff)
  • Membership of the NHS Pension Scheme:
  • Flexible working opportunities
  • Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays
  • Opportunities for career development and training to help you progress in your role
  • Wellbeing support and activities to promote a healthy work environment
  • Access to our in-house physiotherapy service
  • On-site canteens offering subsidised meals
  • Subsidised staff parking (currently free)
  • Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

Job description

Job responsibilities

To work in a supervisory capacity ensuring the scheduling of all training and support.

To provide IT Training on the Trusts IT systems.

To provide first, second and third line application support services to all users of the trusts IT systems, Identifying their own individual requirements.

To assist with implementation of IT projects and/or upgrades to systems.

To assist in the maintenance of written documentation for training and support.

Mentoring junior members of the team.

Person Specification



  • Good level of education evidenced


  • Training Qualification



  • Previous experience in an administrative/customer support role
  • Previous experience of working in a health care setting
  • Previous experience of the Trusts Hospital Information Systems


  • Previous experience in a training environment
  • Previous experience of eLearning creation



  • Excellent understanding of IT Systems & Microsoft Applications
  • Knowledge of the Trusts Hospital Information Systems
  • Ability to work as part of, and lead a team
  • Good interpersonal skills
  • Ability to work effectively under pressure in a busy environment
  • High level of accuracy
  • Good understanding of confidentiality
  • Good organisational skills with ability to prioritise own work in conjunction with the needs of the team
  • Ability to present information to a variety of audiences

Employer details

Employer name

North West Anglia NHS Foundation Trust


Peterborough City Hospital

Bretton Gate



Any attachments will be accessible after you click to apply.


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