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Patient First Improvement Practitioner

University Hospitals Dorset NHS Foundation Trust
£43,742 to £50,056 a year pa
Closing date
16 Jul 2024

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Other Health Profession
Band 7
Contract Type
Full Time
We are looking for an energetic and enthusiastic Improvement Practitioner who is passionate about leading and enabling others to make improvements that benefit our staff and patients. As a self-starter with a can-do attitude and hands on approach, the post holder will work with Trust teams to provide training, coaching and support to staff as they lead and participate in Patient First.

This role is part of our Patient First Improvement Team, created to support delivery of our continuous improvement strategy and management system.

The Improvement Practitioner is responsible for working closely with clinical and operational leaders at all levels to drive sustainable continuous improvement throughout the organisation.

This is an exciting and ambitious time to join the Trust as we fully integrate our teams and services following merger and look to transform the future of UHD.

Locations: Royal Bournemouth, Poole and Christchurch Hospital

Interview Date: TBC

Main duties of the job

Main duties of the role:

Responsible for championing key workstreams within the Patient First programme plan as directed by the UHD Improvement Strategy this will have a whole organisational impact and application, requiring engagement with internal and external stakeholders and forums

Influential in developing a UHD culture of continuous improvement, giving frontline staff the time and freedom to identify opportunities for positive, sustainable change and the skills to make it happen

Designing and delivering training programmes aligned to our Patient First rollout, working closely with leaders and managers to ensure appropriate participation and support

Strategically reviewing Patient First Improvement System (PFIS), Patient First for Leaders (PF4L) and A3 training for impact and effectiveness, including data collection and interpreting findings

Provide leadership to build improvement capacity and capability of our team leaders and front-line staff, ensuring the sustainability of improvement efforts

Leading on the delivery of rapid improvement events to deliver change and improvement initiatives, using the Patient First Improvement System (PFIS) tools and methodologies

Leading coaching and engagement activities, including support to the launch of our Patient First Community of Practice.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

Job description

Job responsibilities

Please see the job description for the details of the main responsibilities of this role.

The role is accountable to the Patient First Improvement Manager and key relationships will be with the Director of Organisational Development, our Chief Officers and wider staff including Care Group / Corporate Directorate Leadership Teams, together with external providers.

Person Specification



  • Educated to degree level or equivalent
  • Evidence of relevant continued professional development
  • Facilitation within an Acute Hospital environment or similar healthcare setting
  • Combination of qualification and demonstrable experience in using improvement tools, including but not limited to: Lean, FLOW, QSIR, QI Fellow


  • Training qualification Coaching and / or mentoring qualification
  • Project management experience and / or qualification



  • Experience in using improvement and lean tools and methodologies in delivering successful improvement projects and initiatives
  • Knowledge of change management theories and their application
  • Experience of providing training in continuous improvement to large groups of staff at varying levels of the organisation
  • Experience in coaching and or mentoring staff in the application of improvement activity
  • Experience of delivering training through Microsoft Teams, and using other online tools
  • Experience of writing and presenting Board reports and designing development activities


  • Experience of applying continuous improvement and lean methodologies within a healthcare setting
  • Experiencing coaching or mentoring clinical and or non-clinical professionals in the application of improvement activity



  • Ability to deliver engaging training sets sessions to large and small groups, virtually or face to face
  • Ability to coach teams and individuals in improvement and lean tools and methodologies to support them to deliver successful improvement projects
  • Ability to make complex problems easy to understand
  • Ability to make judgments involving high complex facts through interpretation and comparison of a range of options
  • Ability to articulate a compelling vision
  • Motivational skills to encourage collaborative working
  • Excellent written and verbal communication
  • Excellent facilitation skills
  • Ability to analyse performance data to identify priorities for improvement and opportunities for collaborative working
  • Strong IT skills to develop reports and presentations in PowerPoint, Excel, Word, Teams
  • Ability to work closely in a collaborative team environment
  • Ability to engage with staff to promote the rationale for change and achieve buy in by creating shared commitment
  • Ability to persuade senior managers of the importance of the Patient First approach, and to negotiate with on motivate on project delivery
  • High level of organisational skills to manage and run projects, timetables and implementation plans
  • Ability to engage and involve staff and acknowledge, address and overcome resistance to change as it occurs
  • Ability to bring together individuals who may not have worked together before, to deliver effective teamworking and achieve desired outcomes
  • Advanced interpersonal skills to deliver highly complex, sensitive and contentious messages
  • Ability to manage own work objectives and take decisions, and oversee the teams delivery of their objectives
  • ability to act with minimum guidance



  • Knowledge of a recognised service improvement tools and management systems
  • Demonstrable understanding of culture change in a complex organisation
  • Up to date knowledge of key current issues in continuous improvement both at a strategic and local level


  • Awareness of Patient First continuous improvement management system / methodology, lean tools and techniques

Employer details

Employer name

University Hospitals Dorset NHS Foundation Trust


University Hospitals Dorset - All Sites

Castle Lane East



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