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Director of Commissioning for Ambulance Services and 111

Cwm Taf Morgannwg University Health Board
£101,390 to £116,673 per annum
Closing date
23 Jul 2024

View more

Band 9
Contract Type
Full Time
We're in the process of finalising our new NHS Wales Joint Commissioning Team and recruiting to the Director of Commissioning for Ambulance Services and 111 working with the Chief Commissioner as part of the Senior Leadership Team.

We're looking for an experienced senior leader, committed to improving health and health care for the people in Wales through the commissioning of Ambulance Services and 111.

This is an exciting time to join the NWJCC team where the Director of Commissioning for Ambulance Services and 111 will play a critical role in establishing the NWJCC as a centre for commissioning excellence, providing high quality services for the patients in Wales on behalf of the seven Health Boards.

The NHS Wales Joint Commissioning Committee (NWJCC) is a Joint Committee of the seven Health Boards acting collectively on their behalf. The NWJCC has been established to commission a range of highly specialised, national and regional services for the population of Wales, with an expanding role in the provision of commissioning capability to support Health Boards and other NHS Wales partners.

The NWJCC commissions the Welsh Ambulance Services NHS Trust (WAST) to provide Emergency Medical Services (EMS - Emergency Ambulances) and Non-Emergency Patient Transport Services (NEPTS) as well the Emergency Medical Retrieval and Transfer Service (EMRTS Cymru) working alongside the Wales Air Ambulance Charitable Trust.

Main duties of the job

. The Director of Commissioning for Ambulance Services and 111 will:-

Be accountable to the Chief Commissioner for their performance as an employee of the host body (Cwm Taf Morgannwg University Health Board (CTMUHB)) and a member of the NWJCC Commissioning Team and have a relationship with the NWJCC Chair and the wider Committee, recognising the professional advice that this role will provide.

Lead on the development of commissioning service strategic plans for all Wales Ambulance Service, including the Emergency Medical Retrieval Service, and the 111 urgent care service and any other services included or added to the portfolio.

Lead service performance, service risk management, improvement and oversight for delegated commissioned services and lead on the development, engagement and enactment of the JCC's Commissioning Framework, ensuring delegated services are commissioned effectively and clearly define high quality, affordable services that deliver improved outcomes for patients.

Provide leadership and support to the National and Regional Commissioning teams established by the NWJCC, and others established across NHS Wales, including strategic, clinical and operational delivery networks and where required, deputise for the Chief Commissioner.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:
  • We listen, learn and improve
  • We treat everyone with respect
  • We all work together as one team

We are a proud local employer around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Welsh Speaker (Level 1 - courtesy) or willingness to work towards achieving this level.

The functions discharged to the NWJCC include, but are not limited to, the planning, securing and commissioning of ambulance services in Wales (Emergency Medical Services, Non-Emergency Patient Transport Services, Emergency Medical Retrieval and TransferServices, NHS 111 services and Sexual Assault and Referral Centres (SARC). The focus for this post is to ensure the commissioning plans and strategies result in the delivery of these high-quality services that meet the needs of the population and demonstrate excellent clinical, patient and operational outcomes that benchmark well.

To lead on the develop of commissioning strategies and plans designed to ensure people across Wales to have access to the range of emergency, urgent and planned care ambulance services which reflect the needs of the population, meets or work towards Welsh Government targets (as agreed) and meet agreed standards in respect of equity of access, quality, outcomes and value.

To work closely with health boards and WAST, to ensure commissioning strategies and plans align with health board service plans and WAST transformation plans.

To ensure that commissioning strategies and plans are based on robust assessment of needs, national and international benchmarking where appropriate, and are based on strong evidence.

To provide leadership to and manage the Ambulance Services, 111 and SARC Commissioning Teams and their work programmes, ensuring these teams have the right skills and have a team plan with clear team objectives and an annual programme of work.

To provide specialist advice to the Chief Commissioner on strategy, operational delivery and clinical models of ambulance services and 111 call handling services, and will deputise for the Chief Commissioner at any fora pertinent to the role, as required.

To lead the development of an appropriate culture within the ambulance commissioning and the 111 call handling functions, focused on demonstrating good organisational ability, developing leadership and communication skills.

To lead on the quality assurance, improvement and oversight of commissioned services.

To lead on the development, engagement and enactment of commissioning frameworks for the provider services, and on the development of strategic commissioning intentions for all provider services, ensuring that they are aligned to the NWJCC Performance Management Framework, Escalation and Commissioning Frameworks and wider health and social care strategic direction.

To ensure emergency and ambulance services and other unscheduled care services, including the 111 call handling service, are commissioned effectively and clearly define high quality, affordable services that deliver improved outcomes for patients.

To work with the WAST senior managers and executives and external senior colleagues such as University / health board executives, senior managers, urgent and emergency care leads, Welsh Government and NHS Wales officials, as appropriate.

To lead on the planning and commissioning of a wider range of urgent care services on behalf of the NWJCC, these may include the SARCs and Major Trauma, Spinal and Neonatal Transport Operational Delivery Networks (ODNs).

Person Specification

Qualifications and Knowledge


  • Educated to Master's Level or equivalent level of experience / knowledge, with evidence of developed knowledge in commissioning.
  • In-depth professional knowledge in a number of disciplines, e.g. financial management, performance management, information systems, staff management acquired through training and experience over extended period.
  • Highly specialist knowledge of political, legislative and policy frameworks underpinning the delivery of ambulance services and unscheduled care, and appropriate National Service Frameworks.
  • Knowledge about relevant pre-hospital care legislation, regulation, quality monitoring of services and patient safety initiatives across the UK.
  • High level of professional credibility with in-depth knowledge of the services included within the portfolio gained from an operational perspective and ability to translate this into commissioning activity.
  • Significant specialist knowledge and experience of strategy development, business planning, business case development and strategic planning.
  • Significant understanding and awareness of evidence base for new and emerging models of service delivery across the UK and international health arena.
  • Evidence of continuous professional development.


  • Knowledge of contracting and procurement.



  • Significant relevant experience at senior level in a large and complex organisation.
  • Pre-hospital care commissioning.
  • Working within a collaborative commissioning environment.
  • Performance monitoring at national levels.
  • Significant experience of successfully leading complex and dynamic change in a complex organisation.
  • Experience of advising and influencing senior leaders, including CEOs and Board Members.
  • Evidence of successfully working in a highly complex, sensitive and politicised environment with a multiplicity of stakeholders.
  • Working in a challenging and busy environment.


  • Experience of working within government or with government departments.

Skills and Attributes


  • Excellent interpersonal and communication skills and demonstrable ability to influence at senior levels.
  • Able to work autonomously, confident as a subject matter expert
  • Ability to articulate the key elements that encapsulate high quality and safe patient care.
  • Undertake sufficient clinical and supporting activities within to remain a credible clinical advisor.
  • Well-developed IT skills and standard key board skills.
  • Excellent interpersonal and influencing skills.
  • Able to demonstrate a focus upon outcomes.
  • Motivated, self-starter with an exceptional commitment to the values of NHS Wales and a passion for providing high quality care for patients.
  • Articulate with highly developed interpersonal communication and presentation skills.
  • Ability to relate to staff at all levels of organisations.
  • Excellent leadership, influencing skills and ability to demonstrate professional credibility.
  • Capacity to think strategically and take a whole systems approach.
  • Inspirational leader who demonstrates the ability to lead and manage change.
  • Committed to the continuous development of staff and self.
  • Commitment to developing culture of openness and partnership.
  • Commitment to improving quality of patient care.


  • Demonstrate a constructive and creative approach to problem solving.
  • Be innovative and responsive to change

Other Role Requirements


  • Welsh Speaker (Level 1 - courtesy) or willingness to work towards achieving this level.
  • Evidence of integrity, objectivity and fairness.
  • Able to learn from experience and adapt to changes and new challenges.
  • Excellent data analysis skills and the ability to deliver / present complex information.
  • Able to travel across the UK.
  • Ability to work flexibly if necessary.

Employer details

Employer name

Cwm Taf Morgannwg University Health Board


JCC Offices, Nantgarw, Cardiff

Charnwood Court (Nantgarw), Treforest Industrial Estate


CF15 7QZ

Any attachments will be accessible after you click to apply.


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