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GIC Operational Service Manager

Tavistock and Portman NHS Foundation Trust
£58,698 to £65,095 a year pa including HCAS
Closing date
16 Jul 2024

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Other Health Profession
Band 8A
Contract Type
Full Time
This is an exciting time to join our service as we develop new ways of working across the pathway and we seek a strong leader to help us achieve our vision. You will have demonstrable management experience within the NHS and significant experience working with clinicians and multi-disciplinary teams to achieve service improvement and meet quality standards.

The Gender Identity Clinic (GIC) is the largest adult national gender identity clinic commissioned by NHS England. The service accepts referrals for any patients registered with a GP in England who present with gender incongruence and wish to receive NHS-funded care in line with the National Service Specification (Non-Surgical Pathway) NHS England Service specification: Gender Identity Services for Adults (Non-Surgical Interventions) Care includes specialist assessment and, where necessary, diagnosis of gender incongruence. It and may also include psychological therapies, speech & language therapy, endocrinology, referral for hair removal, referral for surgical procedures and aftercare.

If you are interested in our work and joining our team, we'd love to hear from you. We embrace and value diversity and would welcome applications from all backgrounds and experiences.

Main duties of the job

The Operational Service Manager is accountable to the Clinical Service Manager post. They will ensure the effective delivery of services to patients following agreed objectives, targets, quality standards, controls, and resource constraints.

The Operational Service Manager will be expected to support the Clinical Services Manager and Managing Director in the delivery of Trust objectives and ensuring national targets are achieved.

About us

The Tavistock and Portman NHS Foundation Trust is a specialist mental health trust with a focus on training and education alongside a full range of mental health services and psychological therapies for children and their families, young people and adults.

We are committed to improving mental health and emotional wellbeing, believing that high quality mental health services should be available for all who need them. We bring a distinctive contribution based on the importance we attach to social experience at all stages of people's lives, and our focus on psychological and developmental approaches to the promotion of health and the prevention and treatment of mental ill health

We contribute to the pool of ideas through our own research and development, but are also committed to bringing together the best ideas of the time, old and new, from inside and out, together with the most gifted and able professionals in our fields of endeavour. We aim to share our ideas and practice through as many routes as possible.

As a Trust we aim constantly to be evolving in nature and form in relation to the environment in which we work, to ensure that our contribution remains relevant.

It is a priority for us that you feel valued and appreciated as part of a supportive team at the Tavistock and Portman NHS Foundation Trust. We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work/life balance.

Job description

Job responsibilities

The post holder will support the Clinical Lead and the Clinical Service Manager with the development and delivery of a strategic vision and ensure service changes meet internal and external expectations and standards.
  • Responsible for achievement of national and local service targets in conjunction with Clinical Team and Service leads and the Clinical Service manager monitor performance against targets, identify areas of concern and take remedial and preventative action as appropriate putting in place plans to improve performance where required.
  • Respond to any service target breaches in line with Trust standards and put in place remedial plans to ensure future compliance.
  • Support Job Planning across areas of responsibility.
  • As a member of the management team, contribute to the annual Business Plan, ensuring staff involvement, in line with Trust objectives.
  • Lead the development of reporting processes from relevant information systems and integrate them into the IQPR as required.

This list is not exhaustive. Please see the Job description and person specification attached.

Person Specification



  • o Relevant Masters, equivalent professional qualification or equivalent experience.
  • Evidence of recent Continuing Professional Development.


  • Prince 2 qualification or equivalent experience
  • Understanding of lean methodology



  • Evidence of managing successful project and/or operational performance and improvement including business case preparation, service initiation/commissioning, contract negotiation and the development and monitoring of output and outcome measures.
  • Operational experience in managing complex services including design, development, implementation and management of change in a multiple-stakeholder environment.
  • Experience in managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management.


  • Knowledge and understanding of the changing NHS environment, strategy, and policy agendas.



  • Extensive knowledge of operations and / or project management methodologies and techniques.
  • Extensive knowledge of contract management.

Employer details

Employer name

Tavistock and Portman NHS Foundation Trust


Tavistock and Portman NHS Foundation Trust

Lief House, 3 Sumpter Close, Finchley Road



Any attachments will be accessible after you click to apply.


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