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Resourcing Operations Manager

West London NHS Trust
£56,388 to £62,785 per annum inclusive
Closing date
20 Jul 2024

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Other Health Profession
Band 8A
Contract Type
Full Time
Please note Shortlisting will be taking place on 19th July 2024.

Interviews will be on 23rd July 2024

The Resourcing Operations Manager at West London NHS Trust will play a pivotal role in advancing the organisation's ambitious workforce expansion over the next two years. This role is designed to provide operational leadership for the recruitment and temporary staffing teams, ensuring these teams align with the Trust's goals. The ideal candidate will be responsible for driving improvements in recruitment processes, meeting key performance indicators (KPIs) such as time-to-hire and candidate experience, and supporting strategic workforce projects. This position offers a dynamic and engaging work environment, where the right individual can significantly impact the Trust's workforce strategy.

Main duties of the job

Oversee the daily operations of the recruitment and temporary staffing teams, ensuring compliance with NHS recruitment policies and guidelines.

Manage the end-to-end recruitment process to ensure a seamless experience for candidates, aiming to maintain an average time-to-hire of less than 12 weeks.

Provide leadership and support to recruitment and temporary staffing teams, conducting performance reviews and implementing development plans.

Collaborate with hiring managers to understand staffing needs and develop recruitment solutions.

Lead strategic recruitment projects, including the implementation of AI automation tools.

Generate and analyse recruitment metrics, providing recommendations for improvement.

Ensure adherence to NHS guidelines and legal requirements, managing audits and inspections related to recruitment and temporary staffing.

About us

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is �426m.

The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed

Person Specification

Qualifications & Training


  • Degree in Human Resources, Business Administration, or relevant workforce and/ or equivalent experience.
  • Evidence of team development and proven ability to perform at senior level
  • Committed to continuous professional development.


  • Coaching qualification or training
  • Evidence of leadership development
  • Professional HR qualification (e.g., CIPD) is desirable.



  • oProven experience in a recruitment or HR role within the NHS or a similar large organisation
  • oDemonstrated ability to lead and manage a team, with a track record of achieving performance targets.
  • oExperience in project management and process improvement, with a focus on delivering high-quality outcomes.
  • oExperience of leading a workforce team in a complex organisation
  • oExperience of developing and applying HR strategies
  • oEvidence of successfully implementing change
  • oExperience of creating, developing and delivering recruitment interventions.
  • oExperience of managing and implementing projects on timely basis
  • oExperience of people management
  • oExperience of persuading, influencing and motivating others to achieve agreed goals


  • Budget management experience
  • Evidence of developing and implementing initiatives that improve workforce performance or KPIs
  • Experience of leading a workforce team in the NHS



  • oCurrent knowledge of employment legislation and good HR practice
  • oEvidence of equality, diversity and inclusion being integrated into HR practice
  • oKnowledge and expertise across a number of subject areas including human resources, OD, finance, performance
  • oAble to influence, negotiate and persuade regarding complex or sensitive issues



  • oExcellent verbal and written communication skills
  • oExcellent interpersonal skills.
  • oHighly computer literate & proficient with HR information systems
  • Track record of meeting competing priorities and delivering under pressure
  • Analytical & evidence approach to designing workforce initiatives
  • oAbility to effectively provide and receive complex information in easy to understand format
  • oStrong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
  • oExcellent communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders.
  • oProficiency in using recruitment software and HR systems, with a strong focus on data management and reporting.

Personal Qualities


  • Politically astute
  • 'Can do' and solution based approach to work
  • Robust and persistent in pursuit of organisational objectives whilst maintaining personal credibility
  • Adopts a flexible approach
  • Able to work on own initiative.

Employer details

Employer name

West London NHS Trust


Trust HQ



Any attachments will be accessible after you click to apply.


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