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EPR Project Support Officer

University Hospital of North Midlands NHS Trust
Stoke on Trent
£28,407 to £34,581 per annum
Closing date
18 Jul 2024

View more

Other Health Profession
Band 5
Full Time
The ambition of the Staffordshire and Stoke-on-Trent Integrated Care System is to have a single Electronic Patient Record System. An exciting fixed-term opportunity has become available to work within the UHNM IM& T until March 2025. This is for an EPR Project Support Officer to work with both IM& T and wider ICS partners to support the completion of the business case as well as procurement through to contract. The role is until March 2025, however, should the Trust and ICS be successful in it's business case this role would be extended to support the delivery and implementation of the EPR solution alongside the wider project team.

Main duties of the job

  • The post holder will support the EPR Programme Director to ensure successful delivery of the overall EPR programme from initiation to full operational status, ensuring achievement of agreed benefits within agreed timescales and budgets set by the business/project sponsor.
  • The post holder is required to provide a full and comprehensive Project Support service. Where required, this will involve providing a full administrative service to meetings/committees at a Board Sub-Committee/Forum level including the taking and preparing of comprehensive minutes and the collation and timely distribution of papers. Liaison with other departments and external organisations will be required by the post holder.
  • The post holder will be required to use their own initiative on a daily basis and will also be required to deal with queries on behalf of the EPR Programme Director. In addition the post holder will be required to undertake some management of project tasks, gathering information and putting together reports and presentations including Gantt charts, issue and risks log and coordinating meetings and diaries.
  • The post holder will be responsible for supporting the EPR programme team in the implementation of a range of Capital funded UHNM Estate projects.
  • The post holder will be responsible for supporting the project team in ensuring the successful delivery of projects to the required standard of quality and within the specified constraints of time and cost.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job description

Job responsibilities

  • Handle telephone and other communications with sensitivity and confidentiality using personal judgement and acquired knowledge to assess each situation and to deal with accordingly and liaising with external organisations.
  • Manage diaries, ensuring urgent priorities are met and appropriate times made available during the week to enable the meeting of commitments.
  • Prioritise requests for meetings/discussions ensuring appointments complement the current priorities and to ensure regular appointments are maintained within the diary
  • Arrange meetings, issue papers and to take comprehensive minutes at Board/Sub Committee ensuring that these are transcribed and distributed in a timely manner.
  • Support the EPR programme and secretarial practices to continually develop and implements policy, procedures and proposes changes to practices and procedures that underpin the EPR programme
  • Provide day to day supervision of IM& T Administration Support to EPR Programme Director
  • Work autonomously, but can seek advice when necessary
  • Responsible for planning and organising own time, managing filing systems and the planning of conferences/workshops/events.
  • Undertake the management of projects and gather information and put together reports and presentations using project documentation tools.
  • Monitor project issues and risks to ensure achieving against project aims, objectives and milestones and escalating appropriately within the project group
  • Work as part of the EPR Programme Team to ensure efficient project delivery and good use of time/resources
  • Exercise judgement when dealing with staff, patients, external contacts and clients.
  • Contact with patients and carers relating to appointments and admissions will be incidental.
  • Monitor budgets or financial initiatives aligned to the EPR Programme
  • Use advanced keyboard skills to produce reports, spreadsheets and correspondence and have Microsoft package skills
  • Provide, receive and exchange complex, confidential, sensitive or contentious information with others, requiring tact and diplomacy, where persuasive, negotiating skills are required. There is also a requirement to communicate complicated information to other departments and external contacts.
  • Ensure systems are in place to deliver a high standard of communications to build and maintain good working relationships.
  • The post requires frequent concentration with a work pattern that can be both predictable and un-predictable and to be able to cope with interruptions whilst in periods of concentration.

The post holder will be required to use a computer for a significant proportion of the day.

May be required to support difficult or circumstances or dealing with complaints relating to the objectives of the EPR programme from stakeholders

Person Specification

Education & Qualifications


  • Good standard of education acquired through training and relevant experience to degree level or equivalent
  • OCR/RSA III word processing or NVQ Level 3 equivalent or equivalent capability.
  • ECDL / Microsoft package qualification


  • Project Management qualification
  • Business Administration NVQ qualification
  • Audio transcription & shorthand qualification



  • Relevant experience in a similar personal assistant role including managing complex diaries.
  • Previous experience working in a Health Care environment.
  • Experience in providing a full administrative service to formal meetings and committees.
  • Comprehensive minute taking
  • Experience in shorthand and audio transcription
  • Experiencing in coordinating and support projects


  • Experience of producing and updating issue logs, risk logs and project plans

Skills, ability and knowledge


  • IT skills in Microsoft Office Suite


  • Ability to be responsible for own personal development

Personal Qualities


  • Excellent organisational skills, including diary and telephone.
  • Ability to prioritise effectively
  • Effective communication skills both written and verbal.

Employer details

Employer name

University Hospital of North Midlands NHS Trust


IM& T building, Infirmary Site

Queens Road

Stoke on Trent


Any attachments will be accessible after you click to apply.


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