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Operational Support Manager

Sheffield Children's NHS Foundation Trust
£28,407 to £34,581 per annum pro rata
Closing date
24 Jul 2024

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Other Health Profession
Band 5
Contract Type
Full Time
An exciting opportunity has arisen to join the Medicine Care Group Operational Management team at Sheffield Children's NHS Foundation Trust as an Operational Support Manager. The key focus of this role is to support the operational management of the ED Department. Kay areas being to provide day to day line management and supervision to the ED Reception and Administrative workforce, compile workforce rotas and oversee budgets and agency spend.

The post holder will be a compassionate, accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in their role. They will share the Trust values and be committed to equality, diversity and inclusion.

The successful Operational Support Manager will have experience of line management, supporting performance management and delivery of service and day to day operational management and service improvement.

Main duties of the job

  • Line manage specified members of staff.
  • Authorise requests for annual leave and carer's leave, ensuring minimum staffing levels are maintained.
  • Record staff absences in line with Trust policy, for example sickness absence, annual leave, study leave, etc.
  • Monitor sickness levels ensuring compliance with policy and report matters to the Operational Manager/Deputy Care Group Manager as appropriate.
  • Support recruitment of new administrative staff and clinical staff within the Care Group.
  • Initiate first line disciplinary action for specified staff within the Care Group.
  • Work with the Care Group management team, Trust support services/teams and clinical teams to assist in the delivery of performance targets including waiting times, patient experience, activity.
  • Oversee the operational issues within the Care Group in relation to delivery of services, planning, reporting, and problem solving, managing the impact on service delivery and patient experience as appropriate.
  • To support the Care Group management team in supporting effective two-way communication with the services managed within the Care Group.
  • Analyse and resolve problems in the current systems and resolve these by implementing new systems.
  • In conjunction with the Clinical Lead, Operational Manager/Deputy Care Group Manager to ensure that services are effectively co-ordinated to take account of medical staff absences.
  • Support the Operational Manager in all operational aspects of their role as required.

About us

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
  • Outstanding Patient Care
  • Brilliant Place to work
  • Leaders in Children's Health

  • We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.

    As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.

    As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.

    Job description

    Job responsibilities

    Please see the attached job description and person specification for details of the main duties of this role.

    Inclusive Recruitment & Selection

    We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.

    We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager:

    We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at

    Trust Values

    The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
    • Compassion leading by kindness and showing empathy, understanding and respect
    • Accountability striving to do the right thing and owning responsibility
    • Respect value differences, tackling inequality and fostering a culture of inclusion
    • Excellence delivering a high-quality standard of care

    Person Specification

    Qualifications and Training


    • Degree or proved graduate level ability or demonstrable equivalent experience


    • Evidence of on-going professional development
    • Qualification for Microsoft Office packages (ECDL or equivalent)



    • NHS operational experience
    • Working knowledge of hospital systems (eg PAS)
    • Experience of working and negotiating with colleagues at all levels
    • Experience of working within an NHS environment and planning healthcare services
    • Demonstrable experience of managing a waiting list
    • Ability to use information/data to effectively support the improvement of performance and service delivery


    • Operational management experience
    • Line management experience
    • Experience of managing information, sharing and analysing data

    Knowledge and Skills


    • In depth knowledge and experience of working with waiting list policies, outpatient and inpatient waiting time targets
    • Evidence of excellent organisational skills, prioritisation and communication skills
    • Experience of being able to work as part of a team, whilst being able to work independently
    • Comprehensive knowledge of Microsoft Office and ability to use Excel spreadsheets and pivot tables
    • Proven track record of delivering and achieving targets


    • Awareness of current NHS climate and direction of travel
    • Leadership / management training
    • An understanding of clinical governance

    Personal Attributes


    • Ability to communicate effectively - both oral and written
    • Proven assertiveness / negotiation skills
    • Excellent interpersonal skills and Experience of dealing with senior clinical and managerial staff
    • Ability to work under pressure and prioritise work of self and others whilst working to tight and conflicting deadlines
    • Demonstrable attention to detail
    • Able to demonstrate flexible approach to meet the needs of the service
    • Ability to problem solve and use initiative
    • Ability to ask for help and guidance
    • Able to travel to other hospital sites on occasion


    • Demonstrable leadership qualities

    Employer details

    Employer name

    Sheffield Children's NHS Foundation Trust


    Sheffield Children's Hospital

    Western Bank


    S10 2TH

    Any attachments will be accessible after you click to apply.


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