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Patient Safety Team Administration Manager

Employer
Nottinghamshire Healthcare NHS Foundation Trust
Location
Nottingham
Salary
£28,407 to £34,581 per annum pro rata
Closing date
18 Jul 2024

View more

Profession
Other Health Profession
Grade
Band 5
Contract Type
Permanent
Hours
Full Time
We have an opportunity for an enthusiastic, motivated individual to become part of the developing Patient Safety Team, serving the people who use the services of Nottinghamshire Healthcare NHS Foundation Trust. The trust's vision for patient safety is ambitious, involving significant change and adaption to new ways of learning.

We are seeking to appoint a person with excellent organisational, communication and interpersonal skills who enjoys working as part of a busy team.

The role will support the Trust in embedding a culture of quality governance, patient safety, assurance and learning at all levels across the Trust to ensure the delivery of a high quality, safe, patient-centred service.

To ensure the efficient day-to-day delivery of services within the team ensuring effective liaison with trusts and commissioning teams.

The comprehensive management of administration staff for which the role has delegated management/ supervisory role. This includes the management of sickness, appraisals and identification of training needs.

To lead and oversee the communications of the trust on the patient safety agenda including Intranet, production of bulletins, coordinating filming, arranging conferences etc.

Main duties of the job

The role will incorporate the promotion of a positive learning environment where changes are established and embedded to improve patient safety. An open learning culture will be fostered which will ensures that both lessons are learnt, and appropriate action is taken in response to systems issues as well as learning from excellent practice and contributing to the dissemination of this.

The role requires an experienced individual with strong organisational, analytical, verbal and written communication skills, together with an excellent eye for detail. Attaining a good understanding of the relevant statutory and procedural frameworks is vital. The post-holder is also expected to support the operational functions of the department on a day-to-day basis, using their initiative wherever possible. A good standard of word processing experience, transcribing skills, knowledge of the PSIRF and Learning from Deaths frameworks, working knowledge of Patient Clinical Record systems will be required.

The post holder will have excellent communication, negotiating and organisation skills.

About us

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment

Job description

Job responsibilities

To ensure the efficient day-to-day delivery of services within the team ensuring effective liaison with trusts and commissioning teams.

The comprehensive management of administration staff for which the role has delegated management/ supervisory role. This includes the management of sickness, appraisals and identification of training needs.

To lead and oversee the communications of the trust on the patient safety agenda including Intranet, production of bulletins, coordinating filming, arranging conferences etc.

To assist the leads on the recruitment of staff, devising adverts and job descriptions.

Review of staffing training needs and ongoing assessment to ensure service needs are met.

To manage the recruitment and selection process for clerical, administrative and ancillary staff and to ensure a comprehensive induction package for all newly recruited staff.

To monitor and report staff sickness, absence, training, supervision and annual leave ensuring there is sufficient cover and continuity of service is maintained.

To co-produce the agenda and organise/ facilitate the administration of the Trust wide Patient Safety Group and other meetings as designated.

Provide administrative support / organise Clinical Governance and monthly Team meetings producing minutes, action logs and reports as required and disseminated as required.

Compile data and information for reporting on behalf of senior team leaders.

Practice a high level of tact, diplomacy and persuasive skills while dealing with all forms of enquiries from staff within the Trust, outside the hospital and patients in a confidential manner whilst understanding the need for patient confidentiality at all times, either in person or over the telephone.

Manage the Patient Safety Team pages on the intranet.

To ensure that all policies and procedures relevant to staff and premises are adhered to contributing to the development of local policies and procedures.

To contribute to effective business and emergency planning.

Please note that this post does not meet the pay level required for a Skilled worker visa.Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

Person Specification

Qualifications

Essential

  • RSA 111/NVQ 4 or equivalent experience
  • Advanced secretarial such as audio typing, letter writing and other communication


Experience

Essential

  • Experience in formal minute/note taking
  • Experience of overseeing and coordinating complex administration services
  • Experience of providing detailed reports.
  • Experience of developing and managing agendas, action logs for a range of meetings
  • Substantial experience in an administrator role


Desirable

  • Data Management
  • Experience in a mental health environment or NHS
  • Knowledge of terms used by Mental Health in their day to day working
  • Knowledge and experience of working to the NHS Patient Safety agenda
  • Undertaking surveys and audits as necessary


Skills

Essential

  • Good written and spoken use of the English Language
  • Numerate
  • Excellent Communication Skills
  • Ability to develop presentations
  • Intermediate level in a range of software packages, word, excel and PowerPoint
  • Excellent analytical and presentation skills using information technology
  • Ability to work on own initiative
  • Excellent Organisational skills
  • Ability to work the needs of the services


Contractual requirements

Essential

  • Requirement to travelling to other sites as required.


Physical requirements

Essential

  • Requirement for sitting in a restricted position for a considerable part of the day


Employer details

Employer name

Nottinghamshire Healthcare NHS Foundation Trust

Address

Duncan Macmillan

Porchester Road

Nottingham

NG3 6AA



Any attachments will be accessible after you click to apply.

186-841-24-CS

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