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Business Administration Apprentice

Nottinghamshire Healthcare NHS Foundation Trust
£12,480 per annum for 12 months then increases to NMW
Closing date
17 Jul 2024

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Would you like to start an exciting career in the NHS, learning new skills and knowledge of Customer Service and Business Administration, whilst achieving a nationally recognised Apprenticeship qualification?

Do you want a paid job with great prospects to grow & develop your skills?

We are seeking to recruit apprentices in customer administration roles to develop within our organisation

You will provide excellent customer services and the role will involve a range of office duties to ensure the smooth running of the organisation. Your role will maintain a high standard of professionalism and provide services in line with our values and behaviours. We are looking for people who are punctual, reliable, and smart in appearance and will work in a professional manner.

You will be employed on a 15-month fixed term training contract and work 37.5 hours per week - Monday to Friday. In return you will receive 27 days leave, plus bank holidays and an annual salary of �12,480. You will have access to the NHS pension scheme and will be supported to achieve your Customer Service Level 2 Apprenticeship which includes a qualification in Business Administration at Level 2

Please note:- Apprenticeship eligibility requirements apply.

Required to be over 18

For further information about all these vacancies please apply through the training provider contact:

Nina Ricci on 0115 9835837 or

Main duties of the job

The role involves working within Reception supporting with room bookings, answering the phones, sorting mail, booking patients in for appointments and dealing with enquiries.

Working with the admin team, formatting,/typing letters, diary management.

The role has high volume telephone work and every day is different so you will have lots of opportunity to learn.

About us

Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.

As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We are committed to flexible and agile working, including the opportunity to join our bank.

Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.

We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.

If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!


Job description

Job responsibilities

The post-holder will be supported in developing their customer service and administrative skills within the Child and Adolescent Mental Health Service.

Training will involve working alongside the staff within the different areas of the department, working under supervision. You will also be supported by a mentor within the team.

You will also have the opportunity to support in different departments to broaden your knowledge and skills.

Please see attached Job Description for list of duties and responsibilities.

Person Specification



  • Good standard of general education to GCSE level (or equivalent) to include GCSE in English and Maths at Grade C/4 or above


  • IT Qualification



  • Keyboard/Word Processing experience
  • Microsoft Office software experience
  • Work experience (paid or voluntary)


  • Customer Care experience



  • Good interpersonal and communication skills
  • Written communication skills
  • Good organisation skills
  • oConscientious with attention to detail
  • oWilling to learn and an ability to retain information

Values and Behaviours


  • All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
  • All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

Contractual Requirements


  • Willingness to travel to a variety of bases within a defined geographical locality

Employer details

Employer name

Nottinghamshire Healthcare NHS Foundation Trust


Pebble Bridge

Foster Drive, Mansfield Road



Any attachments will be accessible after you click to apply.


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