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Chief Operational Information Officer

The Queen Elizabeth Hospital King's Lynn NHSFT
Kings Lynn
£83,571 to £96,376 per annum pro rata
Closing date
16 Jul 2024

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Other Health Profession
Band 8D
Full Time
The Chief Operational Information Officer (COIO) for the Electronic Patient Record (EPR) programme is accountable to the Director of Digital, Information and NHP for the operational delivery of the digital transformation and business change workstreams of the EPR. They are also accountable for managing associated transformation and adoption requirements and liaising with system partners for EPR, business change and organisational transformation.

This post is a senior role in Digital and Information team. The purpose of the role is to enable strategic and operational transformation supporting the development of the acute hospital collaborative and service alignment, leading programmes of implementation on agreed transformation/business change to meet the needs of the EPR programme.

The role will play a key part in shaping the provider landscape, and prioritising and supporting improvements in service configuration under pinned by the delivery of an EPR.

Main duties of the job

o Leading the operational response to EPR at the Queen Elizabeth Hospital

o Delivering actions from the QEH EPR programme board

o Leading on the compliance and assurance framework for Trust-wide regulatory functions, relating to managing the risks of EPR deployment.

o Influencing health and care system partners across Norfolk and the wider region

o Preparation, agreement and monitoring of the programme budgets, and ensure services are delivered efficiently

o Ensuring service quality and safety including assurance around business continuity plans

o Line management responsibility for EPR operational management staff

About us

There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Job description

Job responsibilities

Providing strong, clear visionary leadership to the whole Trust through team working to ensure effective EPR Transformation and Adoption strategy, planning and implementation of new ways of working and service delivery.

2. Work with Divisions and external partners to strategically plan for the future of acute EPR in Norfolk

3. Establish excellent relationships with the Executive and Board members, external partners staff at all levels, staff side colleagues, external bodies

4. See things differently look beyond existing structures, ways of working boundaries and organisations to produce more effective and innovative service delivery

5. Oversee and progress a portfolio of major local EPR transformational projects across the Acute Hospitals Collaborative on behalf of the Trust

6. Build effective relationships and actively pursue partnerships and collaboration with health partners, HEIs and Research

7. Where appropriate, provide strategic leadership and management on the compliance and assurance framework for Trust-wide regulatory functions.

8. Provide leadership and collaboration beyond organisational boundaries, Influencing health and care system partners across Norfolk and the wider region

9. Development of the strategy for EPR Transformation & Adoption Strategy and ensure that corporate and clinical governance principles are maintained

10. Ensure the achievement of strategic transformation and integration objectives / deliverables.

Person Specification

Qualifications/training and professional development


  • Educated to master's degree level or equivalent professional qualification
  • Post graduate management / leadership qualification
  • Evidence of recent professional and managerial development


  • Post Graduate Coaching qualification



  • Proven track record of senior service management in a multi-disciplinary environment.
  • Significant senior management experience working in primary or community health care
  • Detailed understanding and experience of the operation of a large complex service organisation.
  • Evidence of successful management of transformational, large-scale change across organisational boundaries.
  • Proven ability to manage �multi-million budgets effectively.
  • Proven ability in performance management and development of staff.

Skills, abilities, and knowledge


  • Highly developed leadership and motivational skills.
  • High standard of verbal and written communication skills.
  • Highly developed influencing and negotiation skills.
  • Capacity to operate and think laterally at strategic and operational level, with evidence of delivery within strategic level projects and operational work streams.



  • Evidence of personal insight, sound judgement and drive for improvement both personal and organisational.
  • Positive, enthusiastic, and optimistic, displaying confidence and exhibiting a presence and vision.

Employer details

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT


The Queen Elizabeth Hospital

Kings Lynn

PE30 4ET

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