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Clinical Quality Director- 1x North Place and 1x West Place

Norfolk Community Health and Care NHS Trust
£70,417 to £81,138 a year pa
Closing date
17 Jul 2024

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Other Health Profession
Band 8C
Contract Type
Full Time
The Clinical Quality Director is a senior leadership post with the remit to lead the quality agenda on behalf of NCH& C. There are 2 exciting opportunities as Clinical Quality Director in either North Norfolk area (North Place) or the West Norfolk area (West Place). You will become part of a high performing place team, as well becoming part of the Nursing and Quality Directorate, influencing and leading trust-wide quality improvement and strategic projects.

Please state at time of application your role location preference.

Main duties of the job

The Clinical Quality Director post works in collaboration with the Operational Director and the Clinical Leads for the Primary Care Networks. The post holder is responsible for ensuring the delivery of all elements of the quality agenda, including risk and patients safety in Place. The next twelve months will offer a number of challenges and opportunities, engaging and working in collaboration both internally and with the ICB and ICS. The aptitude to influence in these critical but exciting developments will be a significant skill requirement for the post holder.

About us

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Job description

Job responsibilities

The post holder will work across the operational area to provide professional advice and guidance, including support with supervision and clinical leadership within the operational area and the wider Nursing and Quality Directorate.

Lead, coordinate and implement the clinical quality, safety and governance agenda across oneof five operational areas within NCH& C. This includes professional leadership, professionaldevelopment, training and education. The post holder will lead the Trust to deliver the qualityagenda to include, safety, clinical effectiveness, patient experience, quality improvement.Lead the safeguarding children and adult safeguarding agenda within the operational area,supported by named subject matter expert. Lead Quality Improvement initiatives within theoperational area and work with other CQDs in other operational areas to embed joint qualityimprovement initiatives across the organisation. Provide clinical leadership for the Locality,working in partnership with the Operational Director to ensure the delivery of safe, effectiveservices for the operational area.To be the lead for the Place on infection prevention and control (supported by named subjectmanager expert), safe staffing, clinical audit, patient experience and engagement. To ensurethe developing and monitoring of action plans, ensuring learning from incidents takes place. Tolead the localitys SI process and complaints process.To work with members of the Senior Leadership Team to formulate and ensure the delivery ofthe Trust corporate strategies, clinical strategy and operational business plan.Work across the operational area to provide professional advice and guidance, includingsupport with supervision and clinical leadership within the operational area and the widerNursing and Quality Directorate. Lead on behalf of the operational area the development of ajoint clinical strategy, working closely with partners within the local PCN to achieve this. Ensurethat professionals contribute to and influence business and service planning and developments.Actively promote modernisation and new ways of working activity across the operational area.To lead on a trust wide initiative for the organisation such as safe staffing, dementia, falls, asdetermined by the Director of Nursing and Quality.The post holder will lead teams to deliver the required outcomes of the long term plan, relatingto quality.Be part of the senior staff on-call rota system.

Person Specification



  • Masters level qualification or equivalent experience relevant to the role and evidence of training in leadership.
  • Registered practitioner (NMC or HCPC) with current registration
  • Educated to first degree level

Skills, Abilities & Knowledge


  • Highly developed specialist knowledge, underpinned by experience and theory.
  • Demonstrate analytical abilities and processes for understanding complex reports both in terms of performance management and planning and in respect of HR functions and supporting staff in delivery of quality services.
  • Demonstrate high level of competence in professional role supported by employment history, relevant theoretical and practical knowledge and experience.
  • Standard keyboard skills



  • Be able to demonstrate leadership experience in terms of managing complex dynamics associated with multi-professional groups. .
  • Be able to demonstrate a breadth of experience in managing people and situations where significant challenges to service delivery are present.
  • Show understanding of leadership and influencing skills with demonstrable application where line management responsibilities.
  • Show through own experience and give examples of situations where challenges have been met and mitigated or overcome.
  • Show methodologies / theory and experiential knowledge base used and their practical application to service environments, giving examples of successful outcomes



  • Excellent written and verbal communication skills.
  • Ability to assess and make effective decisions under pressure in complex situations and use own judgement to problem solve.
  • Able to deliver sensitive information to large groups in a number of different ways including (but not limited to verbal, in writing)
  • Able to present ideas, inferences, conclusions in writing and face -to -face to a wide audience including training delivery

Personal and People Development


  • Strong evidence of continued professional development
  • Experience in developing a team and individuals both new to role and individuals in need of additional support and development to undertake their role



  • Must be able to work flexibly and balance hours of work to meet service need. Will be required to travel (car driver) and on occasion work outside normally accepted hours in order to ensure service delivery over a 24 hour day period.
  • Willing to undertake CRB check at Enhanced level

Personal Attributes/Behaviours


  • Must be self -motivated, enthusiastic and be able to meet deadlines within a pressured environment.
  • Be able to take responsibility and shoulder accountability. Abilities required that would enable the post holder to perform effectively in the role - motivated, enthusiastic, deadlines, etc.
  • Candidates able to demonstrate their commitment to role and give examples from experience on how they meet deadlines cope with stresses and external influences.
  • Describe how they selfmotivate and describe view on responsibility and accountability with own role and within teams.

Employer details

Employer name

Norfolk Community Health and Care NHS Trust


North Walsham War Memorial Hospital or St James' Kings Lynn



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