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Op RESTORE Service Coordinator

Imperial College Healthcare NHS Trust
£34,089 to £41,498 a year pa inclusive
Closing date
16 Jul 2024

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Other Health Profession
Band 5
Full Time
Op RESTORE is an NHS service hosted by Imperial College Healthcare NHS Trust that supports individuals who have served in, or are leaving, the UK Armed Forces and have continuing, physical health injuries and related medical problems attributed to their time in the Armed Forces.

This is an opportunity for a motivated, driven and enthusiastic individual with a passion for veterans healthcare or with experience of working in the Armed Forces to help the service develop an understanding of veteran wellbeing to support referrals into the service.

Successful candidates will have a strong admin background and be comfortable working on their own. They will be confident to liaise with military charities, NHS providers and other veteran programmes to compile a directory of services to support the wellbeing provision of the service.

Please note this is a hybrid post - the expectation is that the postholder will be based at their home with occasional travel into London or other parts of England.

Main duties of the job

Op RESTORE is an NHS service that supports individuals who have served in, or are leaving, the UK Armed Forces and have continuing, physical health injuries and related medical problems attributed to their time in the Armed Forces. The service supports the referrals for veterans received by GPs and provide oversight and direction to the onward clinical pathways for veterans.

To develop, support and implement plans for service improvement using modernisation techniques and involve patients in order to ensure that services have the required capacity to meet key clinical performance targets. This role will support the liaison between the service and other veteran programmes such as VCHA Veteran Aware accreditation and RCGP Veteran Friendly accreditation and ensure the profile of the service is increased over the next 12 months.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification



  • Degree or foundation degree or equivalent qualification/experience
  • A demonstrably high level of numeracy, written and spoken English. (GCSE grade C and above or equivalents)



  • NHS experience or equivalent.
  • Experience working with a multi-professional team.
  • Experience of working with medical or clinical teams
  • Demonstrable experience in an administrative role.
  • Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records.


  • Previous experience of dealing with customers, patients and/or members of the public
  • Recent experience working with veterans or in veterans services



  • Excellent communication skills
  • High level organisational and co-ordination skills
  • Ability to work as a member of a team, closely and harmoniously with others.
  • Able to construct clear grammatically correct correspondence including letters, emails and reports.
  • Knowledge and understanding of the NHS in wider context.


  • Knowledge of the Armed Forces and challenges veterans may face

Employer details

Employer name

Imperial College Healthcare NHS Trust


St Mary's Hospital


W2 1NY

Any attachments will be accessible after you click to apply.


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