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Administration Manager - General Surgery

Norfolk and Norwich University Hospital
£28,407 to £34,581 per annum
Closing date
28 Jul 2024

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Other Health Profession
Band 5
Contract Type
Full Time
An opportunity has arisen to work within the management team of the General, Vascular, Thoracic and Breast Surgery Department. As the Administration Manager you would be an integral part of the team which is striving to make positive changes to how we approach trust objectives. You will work closely with the experienced administration team to achieve goals and will ensure teams feel included and given the opportunity to participate in things which affect their roles.

As a staff member within the Surgical Division, you will be responsible for ensuring patient pathways from GP referrals through to a potential admission for a surgical procedure are monitored using the administration processes that make it all happen. You will help to adapt, change, and continue to work on improvement so that every patient through the department has the best care. You will communicate well with senior colleagues, clinicians and your peers to ensure everyone is working well and helping each other achieve good outcomes for patients.

The department is seeking a friendly, hard-working and committed Administration Manager who will be an asset to the team and get involved in some exciting future development plans.

Main duties of the job

You will have a keen interest in effective people management and proven experience in positive change.

You will be required to be confident, have a relaxed and approachable personality and have an excellent track record of multi-tasking and organisation within a busy department.

You will also will be responsible for the line management of the administrative staff and for ensuring the smooth running and development of the directorate in relation to its administration functions. They will operate as part of a multi-disciplinary team, managing the administrative, clerical and secretarial needs of the directorate and ensuring, through careful monitoring of workloads that activity targets are met and that patient management is in line with the patient access policy. Other key tasks will include managing various projects from inception to implementation.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N& N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job description

Job responsibilities

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Person Specification



  • Experience of audit and change management.
  • Evidence of continuing professional development.



  • Significant administrative experience within the NHS
  • Significant experience in a managerial role.


  • Recent experience within an NHS environment.



  • Excellent communicator
  • Good analytical and problem solving skills

Attitude, aptitude


  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Employer details

Employer name

Norfolk and Norwich University Hospital


Norfolk and Norwich University Hospital



Any attachments will be accessible after you click to apply.


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