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Business Support Officer

Midlands Partnership NHS Foundation Trust
£28,407 to £34,581 a year pa
Closing date
13 Jul 2024

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Other Health Profession
Band 5
Contract Type
Full Time
We have an exciting opportunity to join the well-established and respected Rheumatology Service based at the Haywood Hospital in Stoke on Trent as a Business Support Officer.

At the Haywood Hospital, we're committed to delivering exceptional care to our patients and creating a supportive environment for our staff. To support this we're looking for a dedicated and dynamic individual to work within the Rheumatology department providing critical project support to enhance the service provision through the implementation of new initiatives to improve overall patient and staff experience.

You will have oversight of patient complaints and concerns to ensure a timely response, appropriate escalation and learning actions are appropriately implemented.

You will work to understand and report on relevant performance indicators, working with individuals and teams to set clear standards and objectives, identifying training and development in conjunction with team, service and clinical leads.

You will be predominately based at the Haywood Hospital but we are committed to offering a good work/life balance and will consider flexible working requests.

Main duties of the job

As part of this role you will be expected to:
  • Work under your own initiative to prioritise and deliver own workload and that of the Rheumatology and other relevant services in meeting organisational objectives.
  • Line manage the administrative and clerical teams, identifying opportunities to improve and streamline processes.
  • Take lead responsibility for internal communications using the most appropriate methods.
  • Attend and arrange meetings as required and appropriate taking minutes / action notes where necessary.
  • Have advanced skills in Microsoft Office applications to facilitate team and individual level communications and meetings, including the promotion of new functionality to other users.
  • Provide the outcome within the set timescales following formal investigation of HR related issues and/or serious incidents.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by
  • Supporting your career development and progression
  • Excellent NHS Pension scheme
  • Generous maternity, paternity and adoption leave
  • Options for flexible working
  • Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
  • Extensive Health and Wellbeing support and resources
  • If you work in our community teams, we pay for your time travelling between patients
  • Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
  • Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
  • Salary sacrifice bikes up to �2k
  • Free car parking at all trust sites
  • Free flu vaccinations every year
  • Citizens Advice support linked with a Hardship Fund for one off additional support up to �250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Job description

Job responsibilities

For full details of this role please refer to the attached job description and person specification.

Person Specification



  • oEducated to degree level in a related field e.g. Business management/administration or equivalent proven experience
  • oNVQ/OCR level 3 or equivalent in administrative subjects e.g. word processing or data production


  • oProject Management qualification e.g. PRINCE2 Foundation



  • oUse of Microsoft Outlook for email, task and diary management, including management of multiple diaries and inboxes
  • oManagement and motivation of staff, allocation of work and progress chasing


  • oArranging conferences and workshops



  • oComputer literate in Microsoft Office applications to an advanced level
  • oStaff management, delegation and motivation
  • oUse of initiative including the ability to prioritise, work to tight deadlines and work without supervision


  • oKnowledge of NHS policies and procedures

Employer details

Employer name

Midlands Partnership NHS Foundation Trust


Haywood Hospital

High Lane



Any attachments will be accessible after you click to apply.


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