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Service Improvement Project Lead

South West London and St Georges Mental Health NHS Trust
£56,388 to £62,785 per annum inclusive of Outer London HCAs
Closing date
16 Jul 2024

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Other Health Profession
Band 8A
Contract Type
Full Time
Are you ready to make a real difference to mental health services in South West London?

An exciting opportunity has arisen for an enthusiastic and experienced manager to develop their career, managing a portfolio of service transformation and improvement projects and supporting the realisation of benefits for our patients. You will be instrumental in facilitating clinical practice and operational process improvement to deliver excellent patient care, while supporting our staff to work as effectively as possible. This role will work closely with service leadership and clinicians to plan and deliver improvements to care planning and clinical pathways in our acute and community services. There will be a focus on quality improvement, productivity, data and digital developments as key enablers for this change.

Mental health services are at the core of our ambitions within the South West London Integrated Care System, with commitment from the system to invest in improving mental health, particularly in these challenging times.

Main duties of the job

We are looking for someone who is ready to step up to a more senior, cross-cutting management role, and working across a number of boroughs and different service areas. Experience of healthcare service management and delivery, as well as the organisation, project planning and delivery of change and improvement, are essential to this role.

You will be positive and self-motivated as well as able to enthuse and bring others with you, creating constructive and sustainable benefits in partnership with clinical teams. You will be expected to work closely with the senior management team, finance and strategy colleagues in a matrix structure to support the development and delivery of change, while putting patients at the heart of our improvements.

We look forward to hearing from you.

About us

We are Proud to Belong at South West London and St George's Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.

About our locations:

Springfield University Hospital, Tooting

Our largest, 19-ward site is in Springfield Village, created following our �150m investment into two new world class mental health facilities. A 32-acre public park, shops and cafes are coming soon. Close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.

Job description

Job responsibilities

Supporting service line operational and financial improvement
  • Support the development of operational improvement and transformation within the service line, encouraging operational colleagues to challenge the status quo
  • Use tested and credible tools and techniques, including lean processes, to evaluate and analyse highly complex and contentious issues, which adversely affect current Service Line performance in clinical and administrative processes. Assist with problem-solving to find and understand root causes of underperformance
  • Work to support the implementation of improved pathways of care or administrative processes that bring about higher quality and less waste
  • Devise and develop appropriate information sharing systems to facilitate effective working practices for new end to end processes
  • Support service lines to understand data capture and associated reporting, including robust benefits realisation for each project
  • Support the development of business cases if required
  • Organise service line workshops as appropriate to present complex information to staff and senior leaders and engage them in the process of change
  • Support drafting quality impact assessments of service transformation and change
  • Establish and mange effective governance arrangements for the Clinical Service Line improvement programme
  • Ensure that programme outputs are of a high quality and on time and within budget
  • Proactively monitor programme progress, issues and risks, taking corrective and mitigating action where necessary
  • Draft highly complex, sensitive and contentious information and present this draft information in a clearly understandable format for various stakeholders to support the transformation/change process
  • Keep service value and sustainability at the heart of change and seek out and develop opportunities to improve the efficiency of services
  • Address specific opportunities for improving value by analysing productivity and identifying and driving through action plans to optimise this, in partnership with Service Line teams
  • Analyse demand information to support Service Line teams to make proposals to address surge, post-covid and demographic demand increases through effective service development and expansion
  • Project manage the implementation of new services and ways of working

Transformational programmes of work
  • Support the development and delivery of a Mental Health Transformation Programme building on progress already delivered. This will involve working in partnership with the designated leads and colleagues within the Strategy team.
  • Work with colleagues to ensure that themes from the Trust Strategy (2018-2023) including a focus on prevention and recovery are part of all improvement and transformation pieces of work
  • Work with colleagues to ensure that a co-production and engagement approach is part of all improvement and transformation pieces of work
  • Liaise with a wide range of colleagues to facilitate Service line improvement and transformation work to take account of the work at place, borough and system level in SWL and future evolving Primary Care Networks models.

Communication and relationship management
  • Use highly developed influencing skills to enthuse, motivate, and involve individuals and teams across the Service Line to deliver swift and high quality improvement projects
  • Deploy expert communication and negotiation and influencing skills to build and maintain excellent working relationships with a broad range of internal and external stakeholders on a range of service improvements, driving and challenging each key working relationship to innovate and achieve reform in accordance with agreed objectives
  • Deal with complex and conflicting subjects/problems including management of potentially difficult situations with staff and stakeholders where there is resistance to change Ensure optimum engagement from staff, colleagues and stakeholders in order to deliver continuous change and secure appropriate buy in

Person Specification



  • oExperience of managing a mental health caseload / pathway, or of managing a mental health multidisciplinary team
  • oExperience of working at and with a senior clinical or management level
  • oExperience of meeting deadlines for large programmes of work
  • oExperience of drafting reports for committees and programme board meetings
  • oExperience of service development/redesign and leading on successful implementation of substantial change
  • oExperience of working with external stakeholders


  • oExperience of producing project plans and project management against milestones and deliverables
  • oExperience of procurement processes



  • oMaster degree or equivalent or professional qualification
  • oProject management qualification (PRINCE2 for example).
  • oEvidence of ongoing professional development

Employer details

Employer name

South West London and St Georges Mental Health NHS Trust


Tolworth Hospital



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