Skip to main content

Outpatient Support Manager (Band 5)

North Bristol NHS Trust
£28,407 to £34,581 per annum, pro rata for part time roles.
Closing date
25 Jul 2024

View more

Other Health Profession
Band 5
Contract Type
Full Time
We are seeking to recruit a hands-on operational manager to join the management team within Centralised Outpatient Services at North Bristol NHS Trust.

Applicants should have experience of staff management (recruitment, appraisals, absence management, staff rotas etc) and knowledge of outpatient services (demand and capacity, booking of appointments, clinic utilisation, reporting etc).

Main duties of the job

We seek individuals who have very good IT knowledge of the Microsoft environment and Patient Administrative Systems. You will use your extensive administrative/outpatient experience to oversee performance of outpatient activity, including leading on cross-departmental meetings.

We are looking for you to bring your knowledge and experience to help lead our teams, which include the Booking Team, Patient Contact Centre and Reception Team. You should also have a willingness to learn and help improve and/or implement new systems and projects.

About us

The ideal candidate willhave experience of the BNSSG Patient Access Policy and Government and Trust performance targets.

Job description

Job responsibilities

Please see the detailed job description and person specifications in the attached documents.

Please contact the department manager if you would like any more information.

Person Specification



  • Higher Level Education (post grad diploma ) or equivalent experience
  • IT literate to include Excel and Microsoft Office

Work Experience


  • Experience of working in a junior managerial or senior administrative role within the NHS or similar organisation
  • Experience of staff management
  • Experience of working in a multidisciplinary and busy team environment


  • Experience of reporting systems such as Qlik Sense and The Data Quality Tracker



  • The ability to work under pressure within a stressful environment, prioritise own workload and work to tight deadlines
  • Experience in meeting objectives and deadlines.
  • Must be computer literate with excellent IT skills especially Excel with the ability to extract and interpret data in relation to performance targets
  • Excellent written and communication skills
  • Knowledge of Government Performance targets and BNSSG Patient Access Policy


  • Experience of undertaking successful project management

Employer details

Employer name

North Bristol NHS Trust


Southmead Hospital


BS10 5NB

Any attachments will be accessible after you click to apply.


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert