We are looking for an enthusiastic, results focused individual who is passionate about making a difference to people's lives to join ourdynamic, supportive and busy team within the Public Health Directorate at Hywel Dda.

As Service Development Manager for Complex Needs you will establish and lead a virtual, multi-disciplinary complex needs team across organisations delivering measurable patient and population outcomes. You will establish and lead, with the Head of Population Health, the complex needs project board, in order to improve outcomes for individuals with mental health, substance misuse and housing / homelessness issues.

Main duties of the job

You will play a pivotal role in forging partnerships, leading strategic direction and developing and modernising service delivery. Including leading interventions across prevention, early intervention, treatment and recovery for individuals with complex needs. This will involve development of project implementation documentation, service pathways and the ability to define and measure clear output and outcome measurements in collaboration with partner organisations.

You will work with internal Health Board and external partners to ensure the programmes are aligned with best practice and are visible as well as tailored to reduce health inequalities and improve health and wellbeing.

If you have experience in leading complex service delivery and strategic development across organisational structures and are passionate about improving people's lives, then we look forward to hearing from you.

Our team provides a supportive and dynamic working environment where colleagues can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

About us

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest

Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire Tregaron, Aberaeron and Cardigan in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire

47 general practices (6 of which are managed practices), 45 dental practices (including 4 orthodontic), 96 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres

Numerous locations providing mental health and learning disabilities services

Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 30/07/2024

Person Specification

Qualifications and Knowledge

Essential

• Educated to Masters level or equivalent level of experience within a relevant organization
• Evidence of in depth knowledge of the Complex Needs agenda (drug and alcohol , mental health and housing / homlessness) agenda and interfaces
• Knowledge of public sector partnerships and public sector working
• Considerable knowledge of patient facing service delivery across NHS and social care, housing / homelessness environments

Desirable

• Public Health qualification
• Professional / clinical qualification (e.g. qualified Nurse/ social worker )
• Change management qualification
• Project management Qualification e.g. Prince 2

Experience

Essential

• Substantial experience within the drug and / or alcohol field, housing/, mental health or associated field
• Substantial experience of successfully leading and developing operational service delivery within a complex, multidisciplinary environment for patients with complex needs
• Experience of establishing new services
• Signifcant experience of developing patient and service pathways, risk management and service evaluation
• Exprience of developing needs assessments and evaluating a range of data / service information to inform plans/ produce lessons learnt reports, set priorities, establish outcomes and make recommendations outcomes
• Change management experience (commissioning, , service development, people management etc) within the NHS, local government or comparable organisations
• Experience of working in partnership at a senior level which has resulted in service improvement
• Experience of writing reports with clear recommendations, programme planning, business case processes and communication on muti agency workstreams.
• Experience of negotiating and influencing priorities with partners as part of the development and review of policies, services, plans and strategies
• Experience of successfully managing change and innovation with demonstrable results
• Experience of managing a diverse workload in a high pressured environment and ensuring that deadlines are met
• Experience of engagement with service users and stakeholders groups / services in the planning of services
• Experience of delivering training / awareness raising to a wide range of stakeholders at different levels of seniority
• Experience of developing / delivering communication /awareness raising campaigns as part of a role or in partnership with communication professionals and developing or advising on resources to support these (e.g. advising on website content / social media content etc..)

Desirable

• Experience of conducting case reviews/ serious incident investigations and reporting on findings
• Experience of evaluating value for money / health outomes / population outcomes for groups/ services

Language Skills

Desirable

• Welsh Speaker (level 1)

Other

Essential

• Able to travel across the Health Board in a timely manner

Employer details

Employer name

Hywel Dda University Health Board

Address

To be confirmed

Hywel Dda / Health board wide

SA31 3BB

Any attachments will be accessible after you click to apply.

100-AC162-0724