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Performance Contract Manager Diagnostics

Worcestershire Acute Hospitals NHS Trust
£43,742 to £50,056 a year
Closing date
21 Jul 2024

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Other Health Profession
Band 7
Contract Type
Full Time
An exciting opportunity has become available for a Performance Contracts Manager at Worcestershire Acute Hospitals Trust. This is a newly created post, which means the successful candidate would be key to help develop and define key performance indicators and success criteria.

The post holder will be responsible for the overall management of contracts and SLAs within Specialised Clinical Services Division (SCSD) the majority of which are within the Diagnostics portfolio of the Division. The initial primary focus will be on the Pathology Department but there may also be a requirement to become involved in other directorates.

The successful candidate will ensure the ongoing development and maintenance of a sound contract monitoring system which ensures data accuracy, maximises income and ensures that the Trust receives all the payment due to it for clinical and other work.

The post holder will also be responsible for the provision of accurate activity and financial datasets for use in contract negotiations, in-year contract monitoring, business plans and bids Manage supplier relationships with involvement in contract quarterly business reviews.

Outside of the main healthcare contracts the post holder will provide a lead role in the area of non-clinical income being responsible for producing comprehensive financial management information to meet external and Trust deadlines.

Main duties of the job

Main duties of the job

1. Contracts Management including tenders and bids

2. Performance Management

Please see full Job Description for further details.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:
  • Best services for local people
  • Best experience of care and best outcomes for our patients
  • Best use of resources
  • Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Job description

Job responsibilities

This role focuses on income reporting and the contract environments for the Division and includes:

Document, review and regularly update financial systems and procedures in order to develop and maintain a sound environment of financial control both within the departments and throughout the organisation.

To enable managers to manage resources within financial limits and to ensure that the Trust meets its statutory financial obligations.

To work within the framework of Payment by Results, Trust and Council Contracts and Service Level Agreements.

Understanding and interpretation of the Information Governance Guidelines and the Freedom of Information Act, as well as Financial Flows and other current Department of Health Policies.

Support the continued development of the Contracts Department and Trust financial systems and processes. Identify any areas within the scope of the role for improving and developing system based working practices, policies and procedures.

To monitor the income being charged and paid to the regional ICB Commissioners, identify trends variances and then constantly seek to improve underlying understanding of our service.

To provide the Division with constructive advice and guidance on how to attain the NHSE or ICB designed contractual incentives and mitigate penalties.

Support operational plans to deliver an income plan for Diagnostics

Lead the work to ensure that contracts are in place with all relevant commissioners and suppliers and that robust and efficient meetings structures are in place to support effective contract Management.

Ensure that any key messages regarding performance, quality, income and commissioning intentions are communicated internally as required.

Work with Business Accountants to monitor performance against Contracted levels of activity, analysing and understanding any variance, taking appropriate action if necessary.

Work with Finance colleagues to ensure that the contracts are financially robust.

Work closely with the DOP, Directorate Triumvirates, Head of Finance and Commercial to ensure that clear and documented processes and timetables for the production and delivery of all contract monitoring reports are developed, maintained, communicated and effectively delivered.

Responsible for the teaching/delivery of core training on a range of subjects or specialist training

Facilitate meetings with key providers in respect of contract monitoring and measurement be responsible for reviewing the contract variation processes. To arrange and manage regular monitoring meetings and actions arising from analysis of monitoring reports to ensure contracts are delivering service priorities.

Act as a gatekeeper for commissioner and supplier queries and ensure that these are responded to effectively and in a timely manner.

Support the Divisional Management Team, providing monthly summary update reports in relation to all aspects of contract management and development.

Person Specification



  • Degree plus Post Graduate Diploma specialist training, experience, short courses. Specialist training to Masters or equivalent level


  • Experience at CCAB level



  • Business support and advisory skills for finance, non-finance managers.
  • Ability to assimilate and interpret highly complex and ambiguous information across a wide range of data.
  • Experience in producing information reports for senior level audiences.
  • Proven ability and confidence to work with, numbers, formulas, percentages, variances, trends and graphs.
  • Proven experience of validating figures on complex reports.
  • Experience with managing contracts.


  • Wider NHS Experience such as working in an Acute Trust, Commissioner and other provider organisations.
  • Reviewing, challenging, understanding and implementing new Government and NHS guidance / commissioning.
  • Highly developed specialist knowledge and expertise of NHS activity and income Information.
  • Evidence of detailed specialist knowledge of Acute Hospital data and Processing.
  • Experience of applying Payment by Results regulations from NHSE SQL-Server query writing.
  • Contract writing using NHSE templates.
  • Responding to competitive tenders.
  • Contract drafting within the NHS

Skills/ Knowledge


  • Big data experience including analysis and manipulation is essential.
  • High degree of competency with Excel.
  • Able to interpret data to identify the impact on income and strategic plans.
  • Attention to detail and reconciliations between data sources.
  • Able to dissect issues and identify root causes and provide effective solutions.
  • A high level of technical and accounting skills will be required on a consistent basis.
  • Communication and problem solving skills are required to a high level both orally and in writing.
  • This is particularly relevant to being the contract negotiator to get the Trust and other party to agree on a process or a price or a KPI or specification and include the ability to communicate concepts to specialist and non-specialist staff.
  • Lateral thinking and the ability to use communication skills to seek the win/win for smooth contract operation.
  • A high level of organisational and prioritisation skills are required in successfully completing multiple ad hoc assignments alongside the business as usual.
  • An ability to switch between tasks of different nature during the working day.
  • This role will be managing several objectives at the same time whilst responding to commissioner needs promptly as they arise.
  • Responsible for the teaching/delivery of core training on a range of subjects or specialist training.
  • Proven mathematical reasoning skills.
  • Experience in options appraisal and cost benefits analysis.
  • Commercial and Risk assessment.


  • Data warehouse tools and SQL Knowledge of NHS Payment by Results definitions, application and process
  • Understanding of the commissioning process and NHS key performance indicators
  • Project Management skills Knowledge of HRG grouping, OPCS procedure codes, diagnosis codes and how these impact payment SQL database and query
  • Writing Negotiation

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust


Worcestershire Royal Hospital

Charles Hastings Way



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