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Assistant Directorate Manager Outpatients

Tameside and Glossop Integrated Care NHS Foundation Trust
Ashton- Under – Lyne
£28,407 to £34,581 Per annum
Closing date
15 Jul 2024

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Other Health Profession
Band 5
Contract Type
Full Time
Assistant Directorate Manager Outpatients - Band 5 - Full time - Permanent

We are looking to recruit an enthusiastic Manager to join our busy administration team in providing a professional and effective OutpatientReception Service for the Trust.This post will currently require flexibility to cover shifts between 8am and 6pm Monday to Friday.

The post-holder will be responsible for the day-to-day operational management of assigned reception teams across the Integrated Care Organisation ensuring with the Supervisor that there appropriate levels of staffing are available across the rota. The post-holder will assist the Deputy Directorate Manager in the development and implementation of processes, policies and procedures to ensure adherence to the Trust Access Policy and the delivery of structured administration services.

The post holder will be responsible for the day-to-day line management of the staff and the service, for the delivery of training programmes for the reception staff, ensuring all staff are proficient in the application of booking processes and the use of IT systems which support the delivery of care,

Working with clinical and non-clinical colleagues to improve Data Quality and administration standards for outpatient activity.

Support the implementation of new processes and systems.

Monitor and manage KPI's.

Support the Deputy Directorate Manager to coordinate the investigation and response of complaints within appropriate timescales

Main duties of the job

Duties and Responsibilities

This role will be responsible for the day-to-day management of all assigned reception areas and administration staff supporting clinical staff in the delivery of services. The post holder will work with clinical teams to ensure services have the administrative workforce with the capacity and skills necessary to support and deliver high quality services. The post holder will be expected to work independently to manage these departments, in line with service requirements and local/national policies. The expectation of the successful post holder is that they will have experience and knowledge in managing large operational teams.

The successful candidate will be well organised and able to prioritise work. This role requires cover of shifts between 8am and 6pm Monday to Friday, therefore successful candidates must have a flexible approach in terms of their working hours across the working week. The post holder will be expected to manage and devise rotas or systems to ensure competing workload demands and short-notice periods of leave are adequately and equitably met.

Excellent written and communication skills together with the ability to prioritise work and meet deadlines are essential combined with line management responsibilities.

The post holder will need to be calm, patient and possess an excellent customer service manner. They must also be reliable and able to work as part of a team or independently.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
  • Safety
  • Care
  • Respect
  • Communication
  • Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Job description

Job responsibilities

Oversee the operational management of the administration function within the outpatient reception administration services.

Work as part of the Management Team to ensure sound administrative processes are in place to support the clinical teams to achieve operational objectives in an efficient and effective way.

Support the manager and staff to review, develop and implement processes and systems using LEAN methodologies.

Support administration staff to take forward new initiatives/projects within the team and Trusts working practices e.g. training programmes, task and finish groups, LEAN principles and service developments.

Be able to demonstrate a high level of communication, mediation and negotiation skills to lead effective discussions where information can be conveyed which may cause potential conflict.

Manage and prioritise workloads, using your own initiative and working without direct supervision although under the guidance of theDeputy Directorate Manager.

Day-to-day management of team including appraisal and objective setting, recruitment and retention.

Be able to train and develop the administrative teams in terms of their knowledge and IT capability.

Be able to deputise for the Deputy Directorate Manager as required. This will include dealing with queries from both clinical and admin and clerical staff, the completion of urgent tasks and where possible the resolution of urgent issues.

Be an experienced natural leader who is a team player, demonstrates the ability to lead, motivate, support and develop employees to enable contribution to business goals and objectives.

Excellent interpersonal, organisational skills and attention to detail are required for this position.

Line management experience iscrucial for this role.

For further information relating to this role, please see the job description.

Person Specification



  • Educated to degree level or relevant equivalent skills & considerable experience of managing Administration & Clerical services within a large organisation
  • High standard of Education (A Levels)
  • High level of computer skills


  • Project management qualification



  • Proven planning and organisational skills within a complex environment
  • Knowledge of operationally managing within an NHS healthcare setting
  • Experience and knowledge of PAS systems (Lorenzo), clinic booking / utilisation
  • Previous management or supervisory experience
  • Minimum of 12 months experience of day-to-day A& C management including appraisal and objective setting, recruitment and retention
  • Understanding of performance targets
  • Experience of utilising information relating to both finance and activity
  • Experience of working under pressure and to tight deadlines
  • Ability to effectively organise own workload with minimum of supervision
  • Good oral and written communication
  • Ability to assimilate, analyse, report and present data
  • Ability to use word processing, spreadsheets, Internet and e-mail applications
  • Demonstrable knowledge and understanding of personnel/staffing issues
  • Knowledge of admin procedures
  • Experience of dealing with difficult operational issues
  • High level of computer literacy
  • Accurate data entry


  • Knowledge of 18-week processes
  • Experience and knowledge of patient validation
  • Project Management skills

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust


Tameside and Glossop Integrated Care NHS Foundation Trust

Fountain Street

Ashton- Under - Lyne


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