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Head of Continuous Improvement

Queen Victoria Hospital NHS Foundation Trust
East Grinstead
£70,417 to £81,138 per annum
Closing date
17 Jul 2024

View more

Other Health Profession
Band 8C
Contract Type
Full Time
As a key member of the senior management team, the post holder will be responsible for the implementation and oversight of key improvement programmes and support the delivery of performance for safe, high quality and effective services that meet the needs of our patients. The post holder will need to use highly developed specialist knowledge and experience of improvement methodology, performance management and programme management to support clinical directorates in the delivery of all improvement programmes across the trust. This role will support the development and delivery of the operational plan, monitor progress, agree mitigation's and provide assurance to the Chief Strategy Director, other executive leaders and the trust Board.

Main duties of the job

The post holder will develop, lead and manage the CI programme ensuring the implementation of robust processes and appropriate project management methodologies to deliver the Trust wide project, ensuring implementation benefits are maximised and projects are delivered to time and within the allocated financial envelope.

The post holder will require highly specialist knowledge of improvement to lead development of the overall Improvement Practice in conjunction with the Chief Strategy Officer/ Deputy and relevant triumvirate teams to support the development and implementation of the 3 Year Quality Improvement Programme.

This role will be key in supporting the development of an improvement culture across the organisation by contributing to the development and implementation of the Practice Management System across the organisation. acting as a role model, whilst providing coaching and facilitation to leaders across the organisation.

About us

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Job description

Job responsibilities

The post holder will be expected to drive continuous improvement by establishing and maintaining necessary structures to support the project delivery and assurance manage resourcing of projects and priorities across the function. this will in turn create, build upon, and maintain relationships with external stakeholders to ensure appropriate benchmarking and continuous improvement.

This role will support the development and delivery of operational and strategic priorities, including the definition of measurable outcomes against agreed objectives. The role will also support research and innovation, to identify best practice by undertaking research and audits to improve quality.

Person Specification



  • Masters level qualification in a relevant field and/or equivalent experience
  • Proven experience of developing and managing Quality Improvement
  • PRINCE2 Practitioner or APM (project management) qualified with evidence of implementation leadership



  • Proven experience of QI methodology and intervention with responsibility for embedding QI across the trust
  • Experience of leading change programme in large/complex organisations



  • In depth knowledge of NHS operating environment including administration, financial management and risk management



  • CI competencies, including well developed planning and organisational skills, the ability to work under pressure and meet deadlines
  • High level of interpersonal, oral, presentation and written communication skills with the ability to persuade and influence others
  • Ability to understand and interpret a range of complex information quickly and develop solutions/make decisions

Employer details

Employer name

Queen Victoria Hospital NHS Foundation Trust


Queen Victoria Hospital Foundation Trust

Holtye Road

East Grinstead

RH19 3DZ

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