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Assistant Service Manager

Countess of Chester Hospital NHS Foundation Trust
£28,407 to £34,581 a year pa
Closing date
16 Jul 2024

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Other Health Profession
Band 5
Full Time
Working Full time - 37.5 hours per week.

See Job Description for full details of the post.

An exciting fixed term (or secondment) opportunity as an Assistant Service Manager has arisen within the Urgent Care Division for 12 months.

Accountable to the Service Manager, the Assistant Service Manager will provide support to ensure effective operational delivery of a portfolio of Medical and Diagnostic specialities.

The post holder will provide leadership and management skills to enable the clinical specialties within their portfolio to meet its agreed aims and objectives within an efficient, effective and safe working environment. All reasonable tasks should be completed to achieve these objectives. Full line management responsibility for the Team Leaders within the specialty administration teams, ensuring consistency and fairness across the whole team.

Main duties of the job

The post holder is responsible for ensuring that day to day clinical activity runs as effectively and efficiently as possible. The ability to identify activity variances and pressures is essential, as is the ability to problem-solve and provide solutions in order to improve specialty performance against the required targets, including 18/26 week RTT (Referral to Treatment) and DM01 (Diagnostics target.)

Experience of target management and staff line management are essential for this post, and experience in healthcare management is desirable. Full training in Trust IT software will be provided.

About us

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:
  • The Countess of Chester Hospital: providing 438 general and acute beds
  • Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
  • Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.

The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.

Job description

Job responsibilities

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is �23 (standard) or �43 (enhanced), this cost will be deducted from your salary over the first three months of employment.

You are encouraged to enrol for the DBS Update Service. A small annual fee of �13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application.

Person Specification



  • Diploma / NVQ level IV in an administrative subject or equivalent
  • Supervisory / Management certificate or qualification or relevant experience
  • Evidence of managing a team
  • Strong IT skills - Microsoft Excel / Access/ Word / PowerPoint / Outlook


  • RSA typing III or equivalent experience

Knowledge and Experience


  • Experience of target management
  • Experience of financial and budgetary management
  • Experience of people/HR management
  • Proven ability in analytical skills and managing and analysing information and data
  • IT literate - Proficient in using Microsoft office applications and other software applications


  • Experience in healthcare management

Employer details

Employer name

Countess of Chester Hospital NHS Foundation Trust


Countess of Chester Hospital

Liverpool Road



Any attachments will be accessible after you click to apply.


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