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Service Manager - Speciality Medicine - Band 6

United Lincolnshire Hospitals NHS Trust
£35,392 to £42,618 per annum
Closing date
17 Jul 2024

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Other Health Profession
Band 6
Full Time
An opportunity has arisen for a Service Manager in Specialty Medicine. Applications are invited from dynamic, enthusiastic and forward thinking individuals who are looking to showcase their potential.

You will assist in the delivery of service targets, streamlining administrative processes, line managing the Support Manager and ensuring the day to day operational running of the departments. You will work closely with Consultants and their medical teams, Nurses and administrative staff providing support to management colleagues and the Clinical Leads.The successful applicants will be enthusiastic team players with excellent customer care and interpersonal skills with previous experience of managing teams and NHS experience.

Specialty Medicine manages the following services:
  • Healthcare of the Older Person
  • Gastroenterology
  • Respiratory
  • Neurology
  • Rheumatology
  • Dermatology

The Departments are very busy and work in a high pressure but a friendly environment. There are elective and emergency admissions on a daily basis and a wide range of targets to adhere to. This is a great opportunity for someone who is looking to gain experience in a wide range of services.

Main duties of the job

Working closely with the Clinical Service Manager and Clinical Lead, to implement plans to enhance productivity and efficiency, the core function of your role will be to assist the Clinical Service Manager and Clinical Lead in maintaining a high-quality service for patients.

About us

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of �643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - Outstanding Care Personally Delivered - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated

Job description

Job responsibilities

Key areas of focus for this role include, but are not limited to:

Service performance against national targets

o 18-week RTT support the service with delivery of the 18-week RTT target including overseeing the 18-week Patient Tracking List (PTL), flagging significant breaches, oversight of the longest waiting patients and monitoring performance,

o Cancer Standards overseeing the Cancer Navigator workforce to ensure patients referred into the UGI Urgent Suspected Cancer (USC) service are progressed through their pathway in a timely manner, flagging issues and risk in the UGI USC service, improving and maintaining delivery against national cancer standards including Faster Diagnosis Standard and 62-day wait from referral to treatment.

Operational service management

o Rota management - management of the clinical rota including out-of-hours on-calls, ward cover, clinics, etc. ensuring safe levels of staffing across the inpatient (medical ward/s) and outpatient service/s, trustwide.

o Monitoring demand and capacity of the service outpatient clinic slots, referrals received into the service. etc.

o Overseeing delivery of core service functions such as referral grading, A& G service, administrative typing, complaints, PALs contacts, incidents.


o Direct line management of the Support Manager, Cancer Navigators, and other team members.

o Overseeing, with the Support Manager, the recruitment and management of the administrative teams ensuring compliance with Trust guidelines for overtime, core learning, annual appraisals and sickness absence management.

o Leave and sickness absence management for clinicians including registrar and junior doctor workforce in liaison with Acute Rota team.

o Overseeing the induction of juniors doctors who join the service/s on rotation as part of their training programme.


o Identifying blockers within the service preventing delivery of a high-quality service for patients.

o Working with the Clinical Service Manager and Clinical Lead to develop plans to remediate issues

Please see attached Job description and person specification for full details.

Person Specification



  • Evidence of on-going professional development
  • Educated to degree level with management experience


  • Management qualification



  • Experience of successful operational management
  • Proven track record in staff management
  • Proven track record of service planning
  • Experience of people management.
  • Understands the NHS and an Acute Trust environment and the obstacles in achieving Trust priorities.


  • Proven track record of delivering service improvement
  • Experience of successful working with external agencies
  • Experience of clinical governance

Knowledge and Skills


  • Possess interpersonal, analytical and problem-solving skills
  • Ability to use information to effectively support the improvement of performance
  • Demonstrates personal credibility and integrity at all times.
  • Ability to build authentic business-based relationships with peers, managers, colleagues and the wider NHS community.
  • Experience of making presentations, negotiation and influencing skills
  • Ability to communicate effectively - both verbal and written and able to demonstrate good listening skills.
  • Ability to convert agreed plan into key operational objectives and ensure that these are achieved
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
  • Project management experience
  • Able to demonstrate enthusiasm and commitment
  • Ability to work under pressure, rapid pace, change and uncertainty. Demonstrates a flexible approach to working
  • Demonstrates the ability to empower team members and leads by example
  • Ability to engage with internal and external stakeholders, including clinical workforce.
  • Ability to generate and share best practice and new ways of working in a professional and championing manner.
  • Demonstrates confidence when providing advice and support to managers and staff.
  • Awareness and Knowledge of the dignity in care agenda.
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework


  • Good understanding of Clinical Governance and related matters

Specific Requirements


  • Able to travel across sites (Lincoln & Pilgrim Hospital)

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust



Greetwell Road



Any attachments will be accessible after you click to apply.


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