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Clinical Service Manager IDD Community

Nottinghamshire Healthcare NHS Foundation Trust
£50,952 to £57,349 per annum (pro-rata for part time)
Closing date
18 Jul 2024

View more

Other Health Profession
Band 8A
Contract Type
Full Time
Are you seeking a career opportunity to showcase your leadership and management skills, influence and implement excellence? Can you make decisions, set goals and provide direction decisive as an Intellectual Developmental Disability Community & Prescribed Services Manager.

Do you have clinical, managerial experience working in a Mental Health or Intellectual Developmental Disability service?

This is an opportunity to develop your skills and knowledge as a clinical service manager, working collaboratively, leading transformation and development of the Intensive Community Assessment & Treatment Teams, Community Learning Disability Teams, Acute & Primary Care Liaison Nurses in line with the Learning Disability & Autism agenda.

The successful candidate will be passionate and empowering with admirable communication skills, the ability to enable staff and team leads, whilst being a role model for excellence and continuous improvement.

NHCT - Mental Health Specialist Services have an ambitious strategy to deliver excellent community services for service users/patients, their families, and Carers with a learning disability and or autism. Fundamentally you will ensure that high standards of patient care are delivered.

Please see the attached Job Description and Person Specification for full details and expectations of the role.

Main duties of the job

Clinical Service manager IDD Community will have relevant clinical/or managerial qualification and experience in the management of people and services, to lead, direct and co-ordinate safe, effective, and efficient local services to meet the needs of people with learning disability and or autism, their carers and families, in line with commissioned service specifications.

Participate in the rota for Manager on Call and undertake On-call responsibilities when required.

Deputise for the Operational Manager as required.

About us

Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.

As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We are committed to flexible and agile working, including the opportunity to join our bank.

Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.

We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.

If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!


Job description

Job responsibilities

The Clinical Service Manager will lead and manage the provision of IDD Community services, including Intensive Community Assessment and Treatment (ICATT) Community Learning Disability Teams Acute & Primary Care Liaison Nurses on a day-to-day basis, with responsibility for operational management.

Will support team leads in formulating service plans, providing leadership and ensuring the development of an effective team and high-quality service provision and clinical oversight. Be accountable for the delivery of continuously improving high quality service/s for people with learning disability, and or autism and their families and carers.

To provide overall strategic support to the Operational Manager and deliver the agreed programmes of development and improvement, as part of the wider Mental Health Specialist Services Care Unit.

To work with the Operational Manager, Clinical Directors Clinical Leads, Team members to support efficient service delivery through:
  • Patient safety, quality assurance, oversight of complex clinical cases
  • Strong financial management
  • Contract management
  • Service and project development and transformation.
  • Workforce planning to ensure that the right colleagues with the right skills are in place
  • Rigorous performance monitoring to deliver all the required standards to meet the contract specification
  • High quality service management including emergency planning and capacity management
  • Promoting a high standard of care and improving the patient experience
  • Establishing improvement programmes which contribute to improving the quality and efficiency of the service through innovative approaches.
  • Participate in patient and public engagement ensuring that the views of patients are used to improve the delivery of services.

The role will encompass monitoring the legislative, policy and contractual requirements.

To ensure the objectives and targets of the Learning Disability & Autism strategy are achieved as determined by National, Trust and Divisional standards.

The Clinical Service Manager will maintain the involvement and confidence of all staff in teams, to achieve effective and quality standards of care delivery in line with the relevant operational policies. They will be responsible for the delivery of key performance indicators and for the delivery of agreed programmes of development and improvement.

To be highly motivated, have positive/effective interpersonal and change management skills, within a partnership culture.

Promotion of partnering and integrative working across the locality, enhancing recovery and social inclusion.

Person Specification



  • Degree level qualification and/or relevant clinical professional qualification and substantial experience or equivalent.


  • Management qualification Masters level Qualification
  • Masters Level qualification



  • Leadership/Management training
  • Supervision Training


  • Education/training qualification in specialist mental health.
  • Management qualification



  • Substantial experience at Band 7 or above in Mental Health Services
  • Experience of the management and monitoring of budgets
  • Recruitment and selection, appointing and Managing people, including setting and monitoring objectives against performance. (Managing under performance)
  • Leading on, implementing and monitoring a service development/ change initiative.
  • Building effective communication and working relationships with a diverse range of colleagues and agencies.
  • Experience of actively working as part of an MDT in order to achieve shared goal
  • Experience of maintaining quality standards in one's own work and encouraging others to do so in theirs


  • Undertaking investigations
  • Experience of managing services for people with intellectual developmental disabilities in line with the Learning Disability & Autism agenda.
  • Experience of managing staff performance and disciplinary issues efficiently.



  • Governance Frameworks to ensure quality and continuous improvement of services
  • Project Management
  • Commitment to service user involvement & engagement
  • Learning Disability & Autism strategy, and Key Performance indicators to support the achievement of local and national targets
  • Awareness of policies and procedures in relation to confidentiality, information sharing and safeguarding child/adult protection



  • Able to translate the strategic vision to staff in the locality
  • Sound judgement and decision making skills
  • Plan, organise and manage change
  • IT literate
  • Excellent verbal, written and report writing skills with the ability to communicate at a high level in the organisation
  • Excellent interpersonal skills
  • Leadership and management skills
  • The ability to innovate, problem solve and find creative solutions
  • Able to work on own initiative prioritise and manage workload


  • Adopting a systematic approach to problem solving, using varied sources of information.

Contractual Requirements


  • Be subject to/undertake DBS checks as required by Trust policy/procedure.
  • A full UK driving licence and vehicle for business use is required for this post however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.
  • Ability to participate in On call rota

Physical requirements


  • Ability to travel across the Nottinghamshire area

Values and Behaviours


  • All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
  • All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

Employer details

Employer name

Nottinghamshire Healthcare NHS Foundation Trust


Fern House Highbury Hospital

Highbury Vale



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