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Voluntary Service Manager

East and North Herts NHS Trust
£35,392 to £42,618 Per Annum
Closing date
17 Jul 2024

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Other Health Profession
Band 6
Contract Type
Full Time
We are recruiting for a Voluntary Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This is a key position to take responsibility for a small, dynamic department and to develop a volunteer programme that will enhance the services provided by the Trust. We want to provide high quality projects and initiatives, enabling, promoting and supporting the effective use of volunteers to improve patient experience and support staff.

The post-holder will use technology, evidence and data to inform and support projects.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

To develop a comprehensive volunteering strategy, to build on the positive impact volunteering has for our staff and patients.

Work in partnership with senior operational managers across the Trust to identify areas of need and develop appropriate roles.

You will develop and manage processes to ensure recruitment and development of suitably skilled volunteers.

Contribute to forward planning by keeping abreast of local and national developments and recommending future developments of the service to the Trust Board via the Complaints PALS and Patient and Carer Experience Lead.

You will be develop, motivate, support and manage voluntary services staff.

Ensure Trust staff are fully engaged with the volunteering strategy, and that their views and ideas inform its ongoing development and implementation.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role

Person Specification

Qualifications / Training


  • Educated to a degree level of equivalent experience
  • Evidence of continuing professional development

Previous Experience


  • Experience working with recruitment (processing DBS checks, interviewing etc.)
  • Experience of developing and leading a large scale volunteer programme
  • Experience of working in a complex organisation, negotiating with multiple decision makers and stakeholders
  • Experience of working at a senior level with the ability to communicate with all personnel.
  • Proven experience of good organisational skills such as organising projects and events.
  • Previous experience of managing a team of people with the ability to motivate staff to reach a common goal.
  • Experience of team working to achieve deadlines and objectives.


  • An understanding of the NHS and wider health and social care sector
  • Experience in writing bids.
  • Experience of producing communications in a variety of mediums.
  • Experience of working with partners across public/private and voluntary sectors.

Employer details

Employer name

East and North Herts NHS Trust


Lister Hospital

Coreys Mill Lane



Any attachments will be accessible after you click to apply.


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