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General Manager (XN10)

Leeds Teaching Hospitals
£70,417 to £81,138 a year
Closing date
23 Jul 2024

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Other Health Profession
Band 8C
Contract Type
Full Time
This post is an exciting opportunity for a senior leader to be the General Manager for the Urgent Care Clinical Service Unit (CSU) at the Leeds Teaching Hospitals Trust.

The General Manager is a key role within the CSU leadership triumvirate alongside the Clinical Director and Head of Nursing. The triumvirate team is collectively accountable for building the strategic and operational direction and delivery of urgent and emergency care and response in partnership with city system colleagues.

Urgent Care includes three Emergency Departments including the Childrens Emergency Department across our two main sites in Leeds. We have a recently developed Same Day Emergency Care Unit for medical and elderly patient care needs and host two Acute Medicine wards supporting an integrated medical approach to Acute Medicine and great leadership along acute pathways. We deliver a Primary Care Access Line that serves over 45,000 calls from city partners with rapid access to clinical advice. We employ over 10,000 staff and serve 22,000 Emergency Department attenders per annum.

The clinical service unit is a busy and fast paced environment, so the post holder must be adaptive to change and able to make rapid balanced decisions to enable best care for patients and support for staff.

To discuss the role further, please contact:

Kelly Cohen -

Joanne Wood -

The interviews will take place 19th August

Main duties of the job

Provide strong leadership to a well-established and highly performing team

Line manage a senior team including two service managers and two business managers

Act as the CSU lead to deliver the performance and financial objectives for the CSU

Provide leadership in delivering the CSUs priority areas, such as clinical service development, contracting, business cases, the Trust 7 annual commitments and Leeds Improvement Method value streams

Support the Head of Nursing and Clinical Director in deciding the strategic direction and management priorities for the CSU

Champion patient-centered care ensuring safety quality and patient experience are embedded in everything we do.

You will be an experienced operational manager with masters level qualifications and experience in a demanding senior management role within a complex organisation.

You will have a proven track record of leading change and delivering improvements, preferably across unplanned services. You should have a detailed working knowledge of NHS practices and procedures.

We are looking for a senior manager with experience in managing and leading administrative and clinical teams across a diverse range of services. You should have the ambition and drive to develop the team to deliver new and innovative ways of working Urgent Care has the aim of being demonstrably the best CSU for partnership working in the country - you need to play your part in achieving this ambition.

About us

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Job description

Job responsibilities

The post holder will manage a clinical service unit or clinical support unit, comprising a number of specialties or support services supporting the Clinical Director, the post holder will be responsible for the overall delivery of service, quality, financial and other targets as determined by the Executive Directors. In partnership with the Clinical Director, the post holder will be responsible for business, workforce and financial planning within his/her own unit and will work closely with other managers and clinicians to support Trust-wide objectives.

In partnership with the Clinical Director, responsible for the management of identified clinical and/or related services within a unit

Manage the performance of the unit against key targets and measures

Ensure that resources are deployed effectively and that robust processes are in place to support the provision of efficient, high quality, services

Responsible for relevant capital programmes and associated budgets

Ensuring Staff, Patient & Public involvement in service development

Developing and sustaining capacity and capability in the unit

Ensure that the clinical activities are appropriately recorded in order to maximise income opportunities related to service provision

Engaging on behalf of the unit with internal and, where appropriate, external stakeholders promoting partnerships and co-operative working

Ensure business continuity and risk management arrangements are in place in the unit

Contribute to the delivery of Trust objectives

In partnership with the Clinical Director, manage the performance of the unit, providing regular reports to the Chief Operating Officer/Deputy Chief Executive

Management of delegated pay and non-pay budgets and maintaining financial balance

Responsible for ensuring robust processes are in place for patient administration and to record and code activity within the unit, ensuring income is received.

Leads the development of business cases whether for changes to service, new equipment or new posts

Line management of designated unit staff, for exampleService/ Business/Patient Service Manager(s)

Ensure regular and effective appraisal and personal development planning for staff who work in the unit

Leads service planning and strategy within the unit, engaging with Clinical Director, Head of Nursing (or equivalent) and corporate functions

Ensures the involvement of patients, staff and other stakeholders in service planning and development including communicating major change to staff and other stakeholders

Responsible for ensuring that local and national policies are properly and consistently interpreted and implemented within the unit

Responsible for agreeing and delivering Service Level Agreement contracts in conjunction with corporate services and other stakeholders

Develop management capability within the team, providing supervision, coaching and mentorship to others and supporting managers in this process

In partnership with the Clinical Director and Head of Nursing (or equivalent) responsible for ensuring that conduct, poor performance/capability and grievance issues are addressed within the unit in line with Trust policy.

Responsible for co-ordinating and maintaining the unit risk register and agreeing actions plans to manage risks

Work with the Clinical Director and Head of Nursing (or equivalent) to ensure complaints relating to services are managed within local and national standards and action plans are agreed, implemented and monitored to ensure learning within the unit and wider Trust

Responsible for ensuring Serious Untoward Incidents or other serious incidents are reported, investigated, resolved and recorded in line with policy

Works jointly with Clinical Director, Head of Nursing (or equivalent) and other clinical staff to ensure there is a clinical audit programme in place. Identify areas of practice that are to be subject to clinical audit in conjunction with the Clinical Director and Head of Nursing (or equivalent) and delegate appropriate resources to undertake this work

Support the Head of Nursing (or equivalent) in ensuring that the Patient & Public Involvement Initiative is implemented within the unit

Identifies and leads projects to modernise and improve service delivery and patient access. Ensure service is managed and supports the most effective patient pathways working with other services to secure a whole systems approach to patient care

Take part in the Senior Managers on call rota, ensuring that senior managers and clinicians within the unit are equipped to act in the event of MAJAX

Lead specific project work as directed by the Chief Operating Officer/Deputy Chief Executive and support others within the unit in this process

Deputise for the Chief Operating Officer/Deputy Chief Executive as directed

Contribute to Trust-wide policy and/or policy development as delegated by the Chief Operating Officer/Deputy Chief Executive


Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:






All our actions and endeavours will be guided and evaluated through these values

Additionally, the following are core values which relate specifically to this post:

Commitment to ensuring the delivery of high quality evidence-based care

Professional image and positive approach to problem solving.

Maintain and promote positive working relationships with others

Commitment to own personal and professional development and the development of others within the team.

Honesty and integrity, with a positive attitude to change.

Tolerance, understanding, tact and diplomacy

Transparency in decision making

Positive and proactive towards staff and patients.

Promotes a culture of equality, mutual respect and diversity


Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change.

WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition.


All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system


The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.


The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role.


Agrees and co-ordinates actions with other units to ensure co-operative working, e.g. between bed-holding and clinical support units

Uses highly developed influencing and collaboration skills in service planning and works closely with senior finance managers and budget holders to ensure that financial plans are developed and delivered within agreed budgets.

Uses interpersonal, organisational and communication skills to manage unit performance and staff

Develop successful working relationships with internal and external customers, commissioners, educational and charitable institutions, and service providers

Communicates highly complex, sensitive and contentious information to a multidisciplinary team, e.g. changes to services, staffing levels or ways of working where there are barriers to acceptance and a significant degree of hostility. Highly developed interpersonal and communication skills are required to motivate, empathise with and reassure staff, patients and carers in these situations.

Communicates with staff and other stakeholders in situations where there will be significant hostility, antagonism and resistance and using the highest level of communication skill will be required to manage and reconcile these conflicting and opposing views, for example, in major change management situations

Deliver highly complex, sensitive and contentious information to senior managers, Board members and external stakeholders, including on occasions, the press, in situations when messages, open to challenge, will need to be delivered.

Person Specification



  • Experience of successful operational management at a middle/senior management level.
  • Knowledge and experience of a range of management disciplines, including some of the following - finance, people management, commissioning, risk management, performance management, service improvement
  • Demonstrates ability to develop and utilise effective professional networks
  • Operational and business planning and implementation and options appraisal.
  • Management of staff from a range of professional and occupational backgrounds.
  • Knowledge of workforce planning principles and practice
  • Sound understanding of the NHS plan and modernisation agenda.
  • Comprehensive knowledge and practical understanding of financial and commissioning frameworks. Understanding of PBR and its impact
  • Capacity planning, managing waiting lists and developing business cases.
  • Knowledge of performance management principles and practice.
  • Proven leadership skills
  • Comprehensive knowledge of
    Any attachments will be accessible after you click to apply.


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