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Patient Flow QI Facilitator

Barnet, Enfield & Haringey Mental Health NHS Trust
£49,178 to £55,492 per annum including Outer London Allowance
Closing date
16 Jul 2024

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Other Health Profession
Band 7
Full Time
The North London Collaborative have funded a patient flow QI programme aimed at improving the flow of patients through the adult secure pathway, ultimately reducing length of stay and improving waiting times for admission.

The post holder will work closely with the Head of Business Management/Project Lead, Clinical Lead, colleagues in Adult Secure Services and Provider Collaborative, and key stakeholders, in the delivery of the Patient Flow QI Programme, including associated service improvement plans. This will include supporting all associated projects linked with the patient flow programme, working with individuals and groups to support and facilitate continuous improvement

The post holder will facilitate the development, testing, adoption and shared learning, utilising specialised knowledge and experience of improvement and staff engagement methodologies to foster a culture of continuous quality improvement identifying, implementing and learning from improvements through success and failure always with respect for people. The post holder will deliver QI training to staff engaged with the patient flow programme.

Main duties of the job

Ensure Service and Quality Improvements are successfully planned and delivered using project management and/or QI methodologies as appropriate

Ensure that QI is being delivered in line with NLMHP's strategic vision

Understand and apply quality improvement methodology at all stages of the QI project using various improvement tools and techniques

Communicate with staff at all levels about the importance and relevance of QI

Contribute to project communication plans, ensuring learning and success is widely shared

Attend regular Senior Management meetings, providing support and information as required ensuring action points are followed through to ensure completion.

Present progress of Service and Quality Improvement projects to clinicians and senior managers at a range of meetings and forums.

Work with teams to ensure Service and Quality Improvement projects are displayed and success celebrated

Show leadership of QI through coaching/supporting teams to design & carry out tests of change via Plan-Do-Study-Act (PDSA) cycles

Build effective relationships with medical, nursing, allied health professionals, operational staff and the corporate teams in relation to QI

Act as advocate for the application of QI methodology to achieve service change and to contribute to efforts to build the will for improvement at all levels

Maintain excellent communication at all times between project teams, project sponsors and the QI team

About us

Barnet, Enfield and Haringey Mental Health NHS Trust provides local, regional and national award-winning healthcare services. We have more than 3.300 staff working out of 20 main sites serving a population of 1.2 million people.We provide community health services and mental health services for young people, adults and older people. Our North London Forensic Service treats and cares for people in the criminal justice system who have mental health conditions. We also provide one of the largest eating disorders services in England, as well as drug and alcohol services.

We are an organisation that is passionate about equality, diversity and inclusion one that prides itself in developing the leadership capabilities of its employees, looking after their health and wellbeing, creating safe spaces for staff to speak up and providing opportunities to mentor and be mentored.Our employees are the reason for delivering Good CQC ratings, excellent outcomes and outstanding patient experiences, so it is our aim to create a happy and healthy working environment where you can thrive and succeed.

Job description

Job responsibilities

3.1 Financial responsibility

Ensure equipment is securely stored when not in use.

Process invoices/bills for payment in accordance with local procedures.

Adhere to the Trusts Finance Management Policy and Standing Orders.

3.2 Responsibility for Human Resources

Run regular QI foundation training sessions within the Division and be able to adapt delivery to small and large groups in both formal and informal situations

Provide introduction to QI at divisional induction programme

Provide coaching to staff for their specific QI project

Maintain training databases as required

3.3 Responsibility for Administration

Work with teams to ensure all patient flow projects are registered and managed on LifeQI

Maintain documents to show progress of Services and Quality Improvement projects

3.4 Responsibility for Patient/Customer Care (if applicable) (both direct and indirect)

Assist clinicians and Service Managers in the development of care pathways

Inform and involve patients and families in improvement projects by capturing their experience and working together to ensure these are reflected in project outcomes.

3.5 Responsibility for IT and Digital Systems/Services

Work with teams to identify process, outcome, and balancing measures for improvement projects and develop data collection plans

Use data to analyse change to identify improvements and celebrate success

Interpret complex data, facts and situations in order to design, collect and present measurable project outcomes.

Support the data analyst function, using data for improvement to understand processes and diagnose problems to identify improvement opportunities and where efforts should be focused

Deal appropriately with matters of a highly confidential and sensitive nature which should not be divulged to another or discussed with other colleagues unless absolutely necessary.
1. Policy / Service Development
Work alongside clinical and non-clinical staff at all levels to promote and support patient flow projects and service improvements

Use QI an project management techniques to describe current processes pathways from a clinical and administrative perspective, identifying recommendations for pathway changes to ensure an effective system is in operation

Review and update internal protocols and joint stakeholder agreements that underpin the effective management of the patient pathway

Work with staff from across the North London Provider Collaborative delivery the patient flow improvement project

Plan and prioritise own work, to ensure effective support to all areas and delivery of key objectives

Develop complex project plans that underpin delivery of the patient flow service and quality improvements

Arrange and facilitate project meetings and workshops

Work flexibly in order to deliver the QI strategy and vision, to offer support to other colleagues including cover in times of absence.
2. Research And Development
Lead on the development and design of audits linked to patient flow project metrics

Develop and conduct audits and surveys, analysing and presenting results.

Engage with the research hub to commission small research projects
3. General
The post holder is expected to work autonomously on a daily basis, exercise a high degree of personal initiative in carrying out his/her duties

All staff are responsible for the continual compliance with CQC standards and outcomes.

The postholder must be aware of, and work in line with, the Trusts Safeguarding Adults and Children procedures.

Frequent concentration is required from the post holder for checking documents and analysing statistics, whilst managing conflicting priorities.

Advanced keyboard skills.

Occasional exposure to highly distressing situations when dealing with disciplinary, organizational change or staffs personal crises.

Work primarily office based, with occasional requirement to visit other staff non-office bases.

Required to travel across the trusts estate.

This job description will be reviewed as and when necessary, in conjunction with the post holder.

Person Specification



  • Educated to degree level or equivalent experience
  • QI and/or Project Management qualification
  • Evidence of continuous personal and professional development


  • Quality Service Improvement and Redesign (QSIR)



  • Ability to engage, inspire, enthuse, motivate and develop others
  • Ability to use IT packages, specifically Excel to support the processing, interpreting and presenting of data as well as Word and PowerPoint
  • Ability to effectively manage difficult and challenging relationships, utilizing a range of influencing, negotiating, facilitating and conflict resolution skills



  • NHS Experience at Band 6 or above
  • Worked with appropriate data and measures to inform work and demonstrate progress
  • Worked across a range of projects using QI methodology


  • Tools and techniques that can be used in organisational development, QI and change.

Employer details

Employer name

Barnet, Enfield & Haringey Mental Health NHS Trust


Chase Farm Hospital

The Ridgeway



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