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Service Manager Specialist Surgery fixed term

Oxford University Hospitals NHS Foundation Trust
£43,742 to £50,056 per annum pro rata
Closing date
17 Jul 2024

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Other Health Profession
Band 7
Full Time
An exciting opportunity has arisen for a Service Manager within Specialist Surgery this role is vital for the efficient running of Clinical Services. Here is a breakdown of the key responsibilities and attributes required for this position

Management: Day-to-day operations of the Services, ensuring that it runs efficiently and effectively. Supervise and provide leadership to staff, ensuring that they are motivated, well-trained, and delivering their responsibilities effectively Quality & Performance: Lead in delivering key quality, performance, and financial plans, striving for continuous improvement and adherence to service objectives and standards Strategic Planning: Develop and implement strategic plans for the Clinical Directorate, contributing to the achievement of objectives and enhancing healthcare delivery in the local communityOrganisational Skills: The ability to effectively manage and prioritise tasks to ensure the smooth operation of Clinical Services Communication: Excellent communication skills as this role involves collaborating with various stakeholders and ensuring clear and effective communication throughout the Clinical DirectoratePressure Handling: Given the dynamic nature of healthcare, the Service Manager should be capable of working well under pressure, making informed decisions, and maintaining composure Teamwork: Being a key team player is crucial, as this role involves working across organisational boundaries and collaborating with a diverse group

Main duties of the job

Work closely with the DDM, DM, CD & Matron to develop a comprehensive and viable business plan for a services and the Directorate. Ensure that the business plan aligns with the overarching Directorate and Trust business plan, incorporating the demand for services from the Trust and staying updated with local and national healthcare trends

Assist the DDM, DM in establishing clear performance targets for activities, finances, outcomes, and utilisation within the service. Continuously monitor performance against these targets, identifying variances promptly. Address discrepancies with strategic interventions to ensure effective service delivery and maintenance of high standards.

Provide strong leadership to staff within the service, fostering a positive and motivating work environment. Invest in staff development and training programs to enhance skills and keep the team updated with best practices.

Involve stakeholders in the development and enhancement of services, fostering a patient-centric approach. Foster a culture of openness within the Clinical Directorate, encouraging transparent communication among staff, patients, and stakeholders. Seek feedback from patients and staff, valuing their insights and using this information to improve services and standards of care.

Build collaborative partnerships with other healthcare providers, community organizations, and relevant stakeholders to enhance the range and quality of services provided within the Clinical Directorate.

About us

Specialist Surgery is one of the Directorates that makes up NOTSSCaN Division within Oxford University Hospitals NHS Foundation Trust covers four sites across the county.

Specialist Surgery includes Ear Nose & Throat, Plastic Surgery, Oral & Maxillofacial Surgery, Vascular Surgery and Head & Neck Unit.

Specialist Surgery is a well led, friendly and collaborative place to work. You will be working closely with a dedicated and caring multi-disciplinary team who strive to uphold all the Trust values.

Specialist Surgery offers a vast number of opportunities for career progression and for you to expand your knowledge.

Job description

Job responsibilities

Achieve patient access standards and activity targets with the available resources.

Monitor and take action to ensure that all quality, productivity and profitability targets are achieved.

Develop services in line with the Trusts strategic direction.

In line with Clinical Directorate and Trust strategy, develop best practice, service modernisation and improvement plan for the area, to enhance the patient experience and deliver value for money.

To be accountable for delegated budgets within designated clinical units and ensure the achievement of financial balance.

Support the development and delivery of cost improvement programmes and manage expenditure within designated control levels.

Prepare monthly activity and trend reports for designated Clinical Services to enable accurate forecasting of performance against key financial, service and quality targets and standards.

Assist the OSM in the preparation of business cases for all aspects of the Clinical Directorates activities.

Work directly with the Clinical Leads of designated Clinical Services regarding financial procedures and use a balance scorecard approach to provide monthly summaries of financial and activity performance for relevant meetings, highlighting areas of variance.

In conjunction with the OSM, CD and HR Business Partner develop local workforce plans, employee engagement and workforce productivity plans to ensure delivery of the Trusts Workforce Effectiveness Strategy, focusing on enhancing the commitment of staff and optimising workforce productivity and performance.

Carry out regular reviews of incidents, complaints, risk assessments and other multidisciplinary audits within designated clinical units, ensuring that appropriate follow-up is taken to address and reduce risk and that learning is disseminated across the unit.

Person Specification



  • Postgraduate management qualification or relevant experience.



  • Acute operational management experience, in a complex organisation.
  • Experience of analysing and interpreting information to identify and manage variances in performance and identifying solutions to deliver improvement.


  • Experience of designing/ improving business systems and processes. Project Management experience



  • People management experience, preferably within an NHS environment. ? Experience working within an NHS environment ? Secretarial and administration experience ? Communicating with members of the public. ? Working effectively in busy office environment. ? Evidence of positive, innovative approach to management issues. ? Management of financial & Physical Resources. ? Experience of dealing with 'highly
  • Experience of analysing and interpreting information to identify and manage variances in performance and identifying solutions to deliver improvement.


  • Familiarity with the Trust EPR system and other electronic patient administration systems. Familiarity with medical records and clinical correspondence. Working with outsourced typing function. Touch typing

Skills, Personal Qualities and Abilities


  • Results orientated and delivery against targets and deadlines
  • Able to present well-reasoned and structured argument orally and in writing.
  • Skilled in influencing and persuading others to deliver in the context of organisational operational goals and strategic objectives.


  • Political awareness - ability to perceive impact of actions on the decisions and activity of others.

Interests and Motivation to the Job


  • Desire to succeed and make a real impact on the quality of care and efficiency of services provided
  • Committed to achievement of overall Trust performance and willing to challenge practice/behaviours that undermine the need to work as one team within the Trust.
  • Sets high standards and motivated to achieve these.
  • Works at optimum level in a complex, pressurised environment and is motivated by stretching targets and achieving continuous improvement. o Committed to living the Trust's values, willing to inspire others to act in accordance with those values and motivated to use those values to drive business performance and service development. o Comfortable in challenging traditional approaches - enjoys winning support for new ideas.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust


Oxford University Hospital Foundation Trust

Headley Way



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